Bigin Reviews

Volodymyr S.Chief Marketing Officer

5.0

I appreciate the thoughtful design of this compact CRM, tailored specifically for small businesses. Its simplicity prioritizes ease of use, efficient pipeline management, and affordability. The user-friendly interface enhances its intuitiveness, ensuring a seamless experience, while its mobile compatibility allows for flexibility. Additionally, the inclusion of an email marketing feature adds value to its comprehensive functionality. Review collected by and hosted on G2.com.

Richard H.Enterprise(> 1000 emp.)

5.0

I like how simple it is to set up and use; it is quite intuitive; you can easily adjust the workflow to your company procedure; and the support films provided at each stage are incredibly clear and informative. This program is simple to parameterize, and because the learning curve is short, it can be installed rapidly and yield a working sales process. Review collected by and hosted on G2.com.

Arturo C.Enterprise(> 1000 emp.)

4.5

This is a highly visual software that makes it very easy to understand your business progress with your contacts/customers, Bigin is a very intuitive application that allows you to set up your CRM, easily add contacts, offers, and more, details: Report screens are a great way to see how your company is performing. What I like most about Bigin is how well it stores important information that you need to have on hand at all times, I like the simplicity and the ability to quickly enter information about contacts, offers, and other information, I love the ability of Zoho CRM's Bigin to automatically track contacts based on specific criteria in the Zapier integration that integrates with other business solutions I use. Review collected by and hosted on G2.com.

Bruce D.Dog Trainer

0.0

Worst of all: in each of the situations listed above I contacted Bigin's support department to no avail. Oh, they ANSWERED. But they were not only utterly ineffective at fixing the problem they were seemingly incapable of effective troubleshooting. Compounding that is an inability to listen to the customer. I had to explain the problem on multiple occasions, over and over again, and they still didn't get it. At one point I was instructed to "Contact Google" before they terminated the session. Basically, they threw up their hands and blew me off. This is unacceptable. Review collected by and hosted on G2.com.

Verified User in Consumer GoodsMid-Market(51-1000 emp.)

2.0

Performance of the overall tool is getting laggy after 1 year of use. Review collected by and hosted on G2.com.

Manish S.Mid-Market(51-1000 emp.)

2.5

There is no option of quote customization in Begin Review collected by and hosted on G2.com.

Philip R.Marketing and Advertising

5.0

Straightforward initial setup, suitable for all skill levels.User-friendly design with an intuitive interface that simplifies navigation.Allows users to build valuable customer relationships instead of struggling with the software.

carlos l.Architecture & Planning

5.0

I loved how easy it is to use and the graphic way that the information is presented. I have used several crms and this one seems very practical for daily use.

Sourabh W.Health, Wellness and Fitness

5.0

Easy to use and start using. This should be the first CRM for any company.

Sachin S.Financial Services

1.0

Havent been able to use since we paid on 21st June.

Natesh I.Information Technology and Services

1.0

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Helmut P.Alternative Medicine

3.0

When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically link several fields of the sample files. However, if you ignore the relevant message, the import will take place without any problems. The integration of whatsApp is not offered - at least in the free trial version.

Hildah KayHelp Desk Technician

10.0

Bigin by Zoho CRM has made both medium and growing companies move from the old ways of handling clients through manual lists or spreadsheets, and currently, there is the customer relations support from the tool. We use Bigin to completely manage the details pr contacts of clients, which makes it effective when we want to make some communications with them. Furthermore, Bigin makes workflow management more effective, after identifying the business opportunities for growth. The email marketing, which is the most reputable digital advertising means have been introduced to Bigin.
Bigin by Zoho CRM has embedded the marketing automation feature in its operations. Also, Bigin supports CRM, through social media engagement and other working platforms. Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.

FARHAAN SHAIKHManagement Trainee

9.0

It was mainly used in my organization for maintaining leads and Managing Sales. It has been used across my organization right from sales department to service department for afterservice purposes. All the data from the different social media platforms are moved to CRM. It has mainly automated the problems related with Excel.
Lead Management: It manages the lead management system quite well. Data extraction from different social media platforms like Facebook, LinkedIn.

Mohin DasSenior Product Manager

8.0

We use it to keep tabs on the staff members and nursing homes at the places we support. It assists us in keeping track of our clients, the people we work with, their positions, contact information, and more. Making notes and updates on the accounts is crucial for us as well. The personnel at nursing homes frequently changes, making it challenging to keep track of everyone and where they are currently located. Additionally, it enables our business development team to prospect and maintain sales cycles by keeping track of our leads, prospects, and previous clients.

Elaina HancinDirector of Talent Acquisitions

7.0

We utilize it for tracking the nursing homes and staff at the facilities we service. It helps us keep track of our accounts, who we service, what their roles are and contact information and more. Additionally, it is important for us for making notes and updates on the accounts. In the nursing home world the staff turns over a lot and it can be hard to keep track of everything and where they are now at. Additionally, it helps us keep track of our leads, prospects, and former clients so that our business development team can prospect and keep their sales cycles going.
Making adjustments to some of the templates or template options are tough. The ability to reach customer service can be challenging at time as it is mostly international support.

Hassan RahmanGeneral Manager

8.0

Bigin is a great PA that organises our pipeline and presents the CRM data in a simple ways to navigate and follow up.
Would rather not have it on a separate platform.

Mohin DasSenior Product Manager

8.0

We use it to keep tabs on the staff members and nursing homes at the places we support. It assists us in keeping track of our clients, the people we work with, their positions, contact information, and more. Making notes and updates on the accounts is crucial for us as well. The personnel at nursing homes frequently changes, making it challenging to keep track of everyone and where they are currently located. Additionally, it enables our business development team to prospect and maintain sales cycles by keeping track of our leads, prospects, and previous clients.

Jessica H.CEO

5.0

Overall: My overall experience with Bigin by Zoho CRM has been positive. I've been using it during the free trial period and have found it to be a valuable tool for managing client relationships in my tax firm. The platform's ease of use, combined with its useful integrations and semi-personalization features, has convinced me to purchase and fully implement it in our operations.

Aji K.Manager

3.0

Overall: Good for beginners. Easy to install and start from the Day 2.

Onur K.Manager

5.0

"There is no better CRM program for small businesses"

Graham L.Founder

5.0

"We've tried others but Bigin by far best for us"

Marc M.Sales Manager

4.0

"Great value and functionality"

brandon L.Verified LinkedIn UserSales Operations

5.0

"Great Value"