Less Annoying CRM Reviews

Lisa G.Owner/Managing Member

5.0

Using Less Annoying has created a centralized location for our entire client conversation, files, contracts and notes. We capture birthdays, work anniversaries and personal notes our clients share with us. This helps us personalize our communications. Absolutely LOVE the easy interface, and customer service. Review collected by and hosted on G2.com.

Jonathan H.Strategic-Partner

5.0

I appreciate the software's effortless customization, particularly when it comes to managing contacts and setting up pipelines. It's remarkably user-friendly compared to other options on the market, and the value it provides is exceptional. The customer support is prompt and exceptionally friendly. Communicating with the Less Annoying staff is always a pleasure. Review collected by and hosted on G2.com.

Dan E.Executive Director

5.0

The CRM process is something that I've been challenged by for asa long as I"ve been in business. Finally, a colleague solved my problem connecting by referring me to Less Annoying CRM. It's streamlined, easy to use, very customizeable to focus on what information you want and when, and their customer support is second to none. They update based on feedback and communicate changes in a way that is.. you guessed it.. Less annoying. Highly recommend for keeping track of your clients and people you should never lose touch with. Review collected by and hosted on G2.com.

Cindy G.HR/Office Manager

2.5

It's great for a small business - Nothing really bad I can say about their software - They advertise as is - doesn't have the email marketing or ROI tracking as does larger CRM systems Review collected by and hosted on G2.com.

Sarah U.Project Manager

3.5

When you bcc the address when sending an email, attachments will not automatically upload to the users account. If I were to send an attachment, I would have to BCC in the email then go back to the account in LACRM and upload the attachment manually and separately, so it defeats the purpose. Review collected by and hosted on G2.com.

Verified User in AutomotiveSmall-Business(50 or fewer emp.)

3.5

I don't like the fact that it doesn't have a better way to view what you and your other sales staff are doing. Its great for personal use but could use some work on the interconnect ability. Review collected by and hosted on G2.com.

Sue P.Luxury Goods & Jewelry

5.0

I was originally sceptical about how useful any CRM would be to our business, but that may have been because we were in the middle of huge changes and another change involving more technology felt like a step too far. I really liked the fact that when I trialled it, it was very user friendly.I learn best by actually doing something. I did look at the training videos but dropped in and out of them as I needed to - this was extremely easy to do and best of all the videos were not patronising and did not assume a level of knowledge but explained everything in a straight forward way. That encouraged me to start making trial entires and then deleting them just to see how everything worked The more that I experimented the more I enjoyed LACRM and could see its benefits. I also found the backup support to be excellent. Obviously there can be a time delay as I am in the UK, but the support that I received was given timeously (taking time zones into account) and in a straight forward and easy to understand manner.

Cristina G.Insurance

5.0

Very easy to use and navigate! I would recommend.

Joseph B.Insurance

5.0

Ease of use, simple to configure, technical support is very responsive, and lots of training resources.

Andrew R.Marketing and Advertising

1.0

Support comes online when you are going to bed. Importing data is not possible if the system is not working.Each time we try to choose a customised field the system doesn't allow us to name it and then 'asks' us to name something that the system has greyed out.

Rick G.Management Consulting

1.0

Navigation, slow site.

Jody Z.Hospitality

1.0

None yet

Gord Aker, PCCThe Executive Coach for Millennials

10.0

I was using an Excel spreadsheet and my contacts database to keep track of prospects, leads, clients and former clients which was cumbersome and to be honest, I didn't have the discipline to keep it updated or current. I also missed keeping track of the emails I had sent to follow up with various prospects so my whole sales funnel was very inefficient and because of that, ineffective. I knew what a contact management system could do but for a small company like mine, I wanted ease of use and support over global functionality. Less Annoying CRM fit the bill perfectly. It doesn't do everything nor does it try to be everything but it gets the basics of a CRM bang on in my opinion. Using Less Annoying CRM is easy and by opening it up every morning, I now have the discipline to follow up on contacts, leads, prospects and clients. It integrates well with my contacts, calendar and email so I have a one stop solution to meet my customer management systems needs.
The best thing about Less Annoying CRM for me was that I could watch the training videos online before committing to the system. I knew watching these videos that getting started, integrating the various components and using it on a day to day basis would be straightforward and hassle free. I also did some research on their customer support and found very good comments about their responsiveness, helpfulness, and thoroughness. In using the system for this past year, I would say my experience of their support is nothing less than outstanding. I also have to mention the price. It is inexpensive. The pricing model is straightforward with no add-ons so there is no decision to be made about whether feature "A" might be of benefit or feature "B" should be considered for an extra pile of cash every month. What you see is what you get and what you get is what you need all for a very reasonable fee.

Paul HendricksonPrincipal

10.0

I use Less Annoying CRM to track interactions with prospects and clients, and also use the calendar function to schedule follow-up communications and reminders of activities to be done in the future.

Tracy Shea-PorterChief Executive Officer

10.0

I track all communication with my customers and prospects through Less Annoying CRM. It is a great tool, and easy-to-use, to keep all your conversations in one place.
Less Annoying CRM has great customer service. The team responds to all questions quickly and is quite helpful in solving any issue. Less Annoying CRM is easy-to-use. There are great short videos to get you up-to-speed quickly and the CRM is highly user friendly. I like the way Less Annoying CRM lets me create groups so I can quickly differentiate between my customers and prospects. There is also a handy calendar for appointments which works with Google and I get email reminders on any follow-ups I need to make each day.

Gord Aker, PCCThe Executive Coach for Millennials

10.0

I was using an Excel spreadsheet and my contacts database to keep track of prospects, leads, clients and former clients which was cumbersome and to be honest, I didn't have the discipline to keep it updated or current. I also missed keeping track of the emails I had sent to follow up with various prospects so my whole sales funnel was very inefficient and because of that, ineffective. I knew what a contact management system could do but for a small company like mine, I wanted ease of use and support over global functionality. Less Annoying CRM fit the bill perfectly. It doesn't do everything nor does it try to be everything but it gets the basics of a CRM bang on in my opinion. Using Less Annoying CRM is easy and by opening it up every morning, I now have the discipline to follow up on contacts, leads, prospects and clients. It integrates well with my contacts, calendar and email so I have a one stop solution to meet my customer management systems needs.
I wish that Less Annoying CRM didn't rely on Google as much as it does. The approach they have taken works but I would have liked to see integration that happens at the user level so I could better use Apple's Mail, Calendar and Contacts applications directly. The bottom line is their approach works and works well. It just isn't as clean as it might have been had I not had to set up a Gmail account. I wish that tasks could be added in on a repeating or recurring basis, e.g. follow up quarterly. As it stands right now, as I complete a task to follow up with a prospect, I then have to create a new task to follow up again in three or four months time. This isn't a huge deal but it would be nice to add in repeated tasks with a single click. The mobile system is functional but pretty basic. There are limited screens that have been formatted for use on smartphones but opening up the full webpage renders something that isn't all that useful. The calendar doesn't have an obvious space for the location of a meeting so this must be typed into the subject line which is a bit less than ideal. When the events transfer from Less Annoying CRM to Google to Apple Calendar, it often appears like some of the desirable information is missing, like location, meeting acceptance, number of attendees and so on. I am not sure if this is a Google thing or a Less Annoying CRM thing but it is a thing. I wish there was a way of having contact pictures as part of the contact file. Right now you can add them as a separate file but often I will be meeting someone for the first time and have only a picture from LinkedIn to go by. It would be great if this was also in the contact file on Less Annoying CRM.

Paul HendricksonPrincipal

10.0

I use Less Annoying CRM to track interactions with prospects and clients, and also use the calendar function to schedule follow-up communications and reminders of activities to be done in the future.

Tracy Shea-PorterChief Executive Officer

10.0

I track all communication with my customers and prospects through Less Annoying CRM. It is a great tool, and easy-to-use, to keep all your conversations in one place.
Less Annoying CRM has less features than some of its competitors, however, this works for me and the stage of my business. Less Annoying CRM is not complicated which means it also does not offer systems to meet in-depth tracking needs - that is why I like it. Less Annoying CRM meets my functionality needs - it is worth checking out to see if it meets yours.

Kelly B.Verified LinkedIn UserCertified Professional Organizer

5.0

Overall: Less Annoying CRM was recommended to me years ago when I was trying to get the company I was working for to start using a CRM. After playing around with the free trial I recognized what a fantastic tool it was! The ability to link tasks and appointments to contacts and customize pipelines revitalized my workflow. Logging interactions with clients and contacts in the CRM meant no more emailing back and forth with our small team, the information was there if anyone wanted it.

Rick G.Sales Manager

1.0

Overall: Been using for 4 years. Always hated it. Site is unresponsive when I need it, mostly after sales appointments. It stays in buffer zone and will not pull up when needed. This has been happening for 4 years now. Site also takes to long to navigate from one screen to another, and goes into buffering zone when trying to do that. Site is slow remotely even in areas of 4G and 5 bars on my device. I am currently looking for a faster and easier to navigate site.

David W.Sales and Marketing Manager

5.0

Overall: It's been great. Pretty much everything we've ever asked for has eventually made it into LACRM, or they have had a viable work around that we were able to implement. We're about to try working with the API and getting LACRM to talk to our tracking software which DOES do pricing. We had hoped to only pay for one subscription to "do it all", but LACRM is inexpensive on a per person basis and the tracking software we use is only slightly more expensive.

David R.Verified LinkedIn UserPresident

5.0

Overall: Very positive in all respects once we get to understand that we're having to accept some compromises in return for affordability and user friendliness.

Doug F.Sales, Marketing

5.0

Overall: Love it. Would recommend it to anyone looking for a CRM that will not break the bank and suck the life out of you trying to learn and maintain it.

Ken C.Owner

5.0

Overall: Easy to teach and learn, information is readily available and querying the date is very straight forward.