Less Annoying CRM Reviews

Kay F.Small-Business(50 or fewer emp.)

5.0

We are using Less Annoying CRM to keep track of all our business customers and partners. We are a non-profit and this platform is exactly what we needed. It is intutive and easy to use. We can evey customized it to our own agency's needs. I can't speak highly enough of this product if you are looking for a CRM that is easy to use, intuitive and not daunting to your sales and marketing teams. Also, it is VERY affordable. Review collected by and hosted on G2.com.

Beth H.Co-Owner

5.0

Their Reliability and Top Notch Customer Service. We have been using Less Annoying for over 10 years now. We are an accounting firm and use the program every single day. There is rarely an issue but when there is I call or email and within an hour I have a reply. Excellent company with highly motivated employees. In my opinion the best crm out there for small to medium companies Review collected by and hosted on G2.com.

Michael B.Small-Business(50 or fewer emp.)

5.0

It is so very simple to use. I'm very skilled at CRM and have used Act Software and Industry Specific CRM's. This one is just flat out easy to move around and so well thought out. It is not only Less Annoying but it is Never Annoying. And I'm more productive. I also love the notes feature, and being able to attach documents to files. Review collected by and hosted on G2.com.

Cindy G.HR/Office Manager

2.5

It's great for a small business - Nothing really bad I can say about their software - They advertise as is - doesn't have the email marketing or ROI tracking as does larger CRM systems Review collected by and hosted on G2.com.

Verified User in AutomotiveSmall-Business(50 or fewer emp.)

3.5

I don't like the fact that it doesn't have a better way to view what you and your other sales staff are doing. Its great for personal use but could use some work on the interconnect ability. Review collected by and hosted on G2.com.

Sarah U.Project Manager

3.5

When you bcc the address when sending an email, attachments will not automatically upload to the users account. If I were to send an attachment, I would have to BCC in the email then go back to the account in LACRM and upload the attachment manually and separately, so it defeats the purpose. Review collected by and hosted on G2.com.

Thomas B.Financial Services

5.0

LACRM allowed me ample customization without imposing too many restrictions on how I wanted to set up and use my CRM. When I launched my own company, I knew I needed a flexible CRM that wouldn't get in my way or be too onerous to keep up to date. LACRM doesn't try to do too much and has minimal preconceived notions of how it should be used. Customer support team is very friendly, very responsive, and super helpful. Integrations with Zapier and Mailchimp are very useful.

Richard C.Insurance

5.0

We love this new CRM !! We had been using another CRM for a few years but it was not fit for purpose for what we needed. LACRM is just perfect !It is so simple to learn and easy to use and does exactly what we need it to do. The switch over was seamless with the Team at LACRM helping us and guiding us all the way. We are recommending it to everyone we know !

Andy F.Financial Services

5.0

Sales pipeline management and ability to segregate different stages of sales cycle

Andrew R.Marketing and Advertising

1.0

Support comes online when you are going to bed. Importing data is not possible if the system is not working.Each time we try to choose a customised field the system doesn't allow us to name it and then 'asks' us to name something that the system has greyed out.

Rick G.Management Consulting

1.0

Navigation, slow site.

Jody Z.Hospitality

1.0

None yet

Paul HendricksonPrincipal

10.0

I use Less Annoying CRM to track interactions with prospects and clients, and also use the calendar function to schedule follow-up communications and reminders of activities to be done in the future.

Gord Aker, PCCThe Executive Coach for Millennials

10.0

I was using an Excel spreadsheet and my contacts database to keep track of prospects, leads, clients and former clients which was cumbersome and to be honest, I didn't have the discipline to keep it updated or current. I also missed keeping track of the emails I had sent to follow up with various prospects so my whole sales funnel was very inefficient and because of that, ineffective. I knew what a contact management system could do but for a small company like mine, I wanted ease of use and support over global functionality. Less Annoying CRM fit the bill perfectly. It doesn't do everything nor does it try to be everything but it gets the basics of a CRM bang on in my opinion. Using Less Annoying CRM is easy and by opening it up every morning, I now have the discipline to follow up on contacts, leads, prospects and clients. It integrates well with my contacts, calendar and email so I have a one stop solution to meet my customer management systems needs.
The best thing about Less Annoying CRM for me was that I could watch the training videos online before committing to the system. I knew watching these videos that getting started, integrating the various components and using it on a day to day basis would be straightforward and hassle free. I also did some research on their customer support and found very good comments about their responsiveness, helpfulness, and thoroughness. In using the system for this past year, I would say my experience of their support is nothing less than outstanding. I also have to mention the price. It is inexpensive. The pricing model is straightforward with no add-ons so there is no decision to be made about whether feature "A" might be of benefit or feature "B" should be considered for an extra pile of cash every month. What you see is what you get and what you get is what you need all for a very reasonable fee.

Tracy Shea-PorterChief Executive Officer

10.0

I track all communication with my customers and prospects through Less Annoying CRM. It is a great tool, and easy-to-use, to keep all your conversations in one place.
Less Annoying CRM has great customer service. The team responds to all questions quickly and is quite helpful in solving any issue. Less Annoying CRM is easy-to-use. There are great short videos to get you up-to-speed quickly and the CRM is highly user friendly. I like the way Less Annoying CRM lets me create groups so I can quickly differentiate between my customers and prospects. There is also a handy calendar for appointments which works with Google and I get email reminders on any follow-ups I need to make each day.

Paul HendricksonPrincipal

10.0

I use Less Annoying CRM to track interactions with prospects and clients, and also use the calendar function to schedule follow-up communications and reminders of activities to be done in the future.

Gord Aker, PCCThe Executive Coach for Millennials

10.0

I was using an Excel spreadsheet and my contacts database to keep track of prospects, leads, clients and former clients which was cumbersome and to be honest, I didn't have the discipline to keep it updated or current. I also missed keeping track of the emails I had sent to follow up with various prospects so my whole sales funnel was very inefficient and because of that, ineffective. I knew what a contact management system could do but for a small company like mine, I wanted ease of use and support over global functionality. Less Annoying CRM fit the bill perfectly. It doesn't do everything nor does it try to be everything but it gets the basics of a CRM bang on in my opinion. Using Less Annoying CRM is easy and by opening it up every morning, I now have the discipline to follow up on contacts, leads, prospects and clients. It integrates well with my contacts, calendar and email so I have a one stop solution to meet my customer management systems needs.
I wish that Less Annoying CRM didn't rely on Google as much as it does. The approach they have taken works but I would have liked to see integration that happens at the user level so I could better use Apple's Mail, Calendar and Contacts applications directly. The bottom line is their approach works and works well. It just isn't as clean as it might have been had I not had to set up a Gmail account. I wish that tasks could be added in on a repeating or recurring basis, e.g. follow up quarterly. As it stands right now, as I complete a task to follow up with a prospect, I then have to create a new task to follow up again in three or four months time. This isn't a huge deal but it would be nice to add in repeated tasks with a single click. The mobile system is functional but pretty basic. There are limited screens that have been formatted for use on smartphones but opening up the full webpage renders something that isn't all that useful. The calendar doesn't have an obvious space for the location of a meeting so this must be typed into the subject line which is a bit less than ideal. When the events transfer from Less Annoying CRM to Google to Apple Calendar, it often appears like some of the desirable information is missing, like location, meeting acceptance, number of attendees and so on. I am not sure if this is a Google thing or a Less Annoying CRM thing but it is a thing. I wish there was a way of having contact pictures as part of the contact file. Right now you can add them as a separate file but often I will be meeting someone for the first time and have only a picture from LinkedIn to go by. It would be great if this was also in the contact file on Less Annoying CRM.

Tracy Shea-PorterChief Executive Officer

10.0

I track all communication with my customers and prospects through Less Annoying CRM. It is a great tool, and easy-to-use, to keep all your conversations in one place.
Less Annoying CRM has less features than some of its competitors, however, this works for me and the stage of my business. Less Annoying CRM is not complicated which means it also does not offer systems to meet in-depth tracking needs - that is why I like it. Less Annoying CRM meets my functionality needs - it is worth checking out to see if it meets yours.

Jason W.Owner / Estimator

5.0

I found Less Annoying CRM while attempting to learn another CRM, which I found frustrating and difficult to use. As a teacher turned contractor, I have successfully taught myself to use various forms of grading and estimating software, but try as I might, I could not make this other CRM make sense. Enter Less Annoying CRM. I started to look into other products and the Less Annoying title caught my eye. I thought, if it is truly less annoying, I'd be thrilled. Not only was it less annoying, but I was able to upload my contacts and have the software meaningfully implemented in a day. I found it to logically laid out, and the customer support and tutorials to be immensely helpful. I'm glad I discovered this product as our office manager, crew leaders and estimator use it daily to update our client profiles. Having everyone on the same page with all information is priceless. I am thankful for what Less Annoying CRM provides as well as the tremendous customer support. I recommend the Less Annoying CRM wholeheartedly.

Rea F.Sales Leader

3.0

I have used many crm's from the old days of ACT to today's version of Saleforce and even Sugar CRM. All of them are good in their own unique ways. The huge value of Less Annoying CRM its ease of use and value as an efficient contact management tool while providing good reporting tools. Since it is so easy to use and learn minimal training time is required to learn it so it really easy Less Annoying. Since it integrates so well with gmail and google calendar there is no need to have multiple calendars going. It is a good place to share calendars as well. For the money - it is a great solution and very easy to buy use and get support with. The couple of times when I have required support, it is very simple to speak with someone or get video's backfrom Less Annoying CRM support showing how to do virtually anythin that can be done.

Karl B.Owner

5.0

I'd like an automated birthday message I created I could send out for a year that would go to the names and a second for the spouse. I'd like to see reporting from my drip campaign w/o going into Mail Chimp (I have a campaign when someone send in a card, after I make the first call, if no response, I drip mail them). I'd like to on a person by person basis if someone has opened my newsletter. Let me repeat, this a damn good software, easy to use, functional, super inexpensive. Perhaps they could build additional tools to cobble on: LessAnnoyingLeadPages, LessAnnoyingMailChimp, LessAnnoyingSocialMedia. Regardless, LACRM works well.

Jen W.Sales Manager

4.0

I've used Salesforce, Zoho, Active Campaign and now Less Annoying CRM. With the other CRMs I really disliked having so many specific fields of data to enter to be able to even enter a prospect into my pipeline. With LACRM, I really enjoy the customization options. If I decide that a particular metric matters, I can add a field to enter it, but I don't need it on there if its not important to me in my industry. This really keeps the work my reps and I do down to a minimum with a maximum output of useful information. That's the point of a CRM to begin with, so to me this really hits the nail on the head.

Mark Skovron P.CEO | COO

5.0

No learning curve, so my team dug right in = Productivity. The team loves it = Means they use it = Tasks and Events are getting handled more effectively. Using the CRM part to keep track of all clients, reps, and vendors = all in one place = gained efficiency. Easy to CC emails and PDF's, other Docs right into client and reps files and immediately create quick tasks or events for follow-up = Nothing is falling through the cracks. Every day, the agenda is emailed to each user = Your task list for the day. Calendar feature is very dynamic. The only thing this CRM doesn't do is my laundry, seriously!

Claire W.Marketing Manager

5.0

SMOOTH. Every time I ran into a glitch, something I didn't understand how to do, someone answered the phone DIRECTLY and immediately, answered the question, and I was able to get back to what I was doing in record time (NOT the usual 10 minutes on HOLD and then 25 minutes while they figured it out or another 10 while they passed me to someone else). THIS IS THE HIDDEN GEM of this product -- the incredible customer support.