- David H.Small-Business(50 or fewer emp.)
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this. Review collected by and hosted on G2.com.
- Garrett F.Enterprise(> 1000 emp.)
Creatio gives us the freedom to truly drive our business and guide our users in the same direction without our users feeling a "big brother" presence. The Creatio team is constantly driving themselves as well to produce a product that is stimulating to the end user as well. Review collected by and hosted on G2.com.
- Luke A.Mid-Market(51-1000 emp.)
Ability to customize processes and automation to match our business needs. Great support to improve our processes.We've found Sales Creatio to be an excellent solution for our sales operations. It expertly guides our sales reps through the next optimal steps, dramatically reducing the occurrence of errors. Review collected by and hosted on G2.com.
- Verified User in ConstructionSmall-Business(50 or fewer emp.)
entering in contact information was not simple or quick. There was a lag in time for the system to process it and the forms and fields were not straightforward. Review collected by and hosted on G2.com.
- Mark R.Owner
I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs. Review collected by and hosted on G2.com.
- Rebecca M.Business Development Assistant
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many workarounds to make it effective. It was a huge time waster for us. Review collected by and hosted on G2.com.
- Jacob G.Information Technology and Services
- Arnaldo F.Information Technology and Services
very good with passionate people with technology and like to support you
- Vazha M.Financial Services
The systems combination of out-of-the-box solutions and easy-to-use configuration tools enabled us to take our customer service operations to the next level. Thanks to advanced case routing and tailor-made workflows for various types of customer requests, we were able to decrease our request case processing time, deliver better customer service, and raise customer satisfaction levels in general. We expect that the system will help us achieve even greater business results in the future. I would definitely recommend it to anyone searching for reliable technology to drive better customer experience
- Mark R.
- Anonymous ReviewerLaw Practice
Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.
- Daniel P.Computer Software
- Verified UserTeam Lead
Creatio is used to develop new business opportunities and it is used by different departments to allocate all the necessary documents and obtain required approvals
App Support friendly easy to use
- Vereshchak Oleksandra
With Creatio, we manage our sales and marketing processes within our organization. The system stores all customer information, communication history, and helps to manage orders. In addition, we run personalized marketing campaigns that boost customer engagement and increase sales. The system also helps us track sales reps’ KPIs, define areas for improvement, and work on employee development plans based on the results achieved.
- Verified UserTeam Lead
We use Creatio for sales process automation across several business divisions. From initial interactions to a sale and order execution - every step of the customer journey is automated with Creatio. The 360 customer view allows us to track customer communication history, and sales forecasting capabilities help us plan sales volumes. In addition, we have created custom sections to manage construction objects and utilize tailor-made dashboards to monitor sales team productivity.
Creatio stands out on the market thanks to its no-code/low-code capabilities Every company has its unique processes, so it is vital to reflect them through business logic customization. Furthermore, Creatio ensures excellent data visualization and analytics.
- Verified UserTeam Lead
Creatio is a business precesses management system implemented in the company which is my major customer. I was the one who was responsible for BPM online (its former name) setup and integration. Currently the software is the main business platform we use daily for sales and marketing (we've got both sales and marketing licenses).
Reports dashboard settings are very tricky Not all UTM parameters are added to the lead (like content, term, etc) System updates require testing before implementation (if there are custom modifications)
- Алексей ГрицаюкSenior Service Desk Engineer
We use Creatio as a service desk solution to process customer and internal user requests. Custom workflows enable cases to be [assigned] to a responsible agent according to the type of service required. The integration with our ticketing system allows us to manage ticket returns easily. Through hot spot integration, we collect customer information. Beesender chatbot interacts with our clients and connects them with the right agent. In addition, customizable dashboards help us analyze service efficiency.
- Verified UserEmployee
bpm'online is being used throughout our entire organization (5 people). For us, prior to bpm'online we had no organized, sytematic way of keeping track of our community members, or any other information. We had a contact management system that was recommended to us, but it was not well-suited to our needs.
The marketing platform is not very user friendly in our experience, coming from a system like Mailchimp that has a lot of freedom and very few limitations on what you can send and how it was sent. The marketing platform seems to have a lot of stipulations around size requirements of photos, text, etc. We've actually stopped using the marketing side all together, which is disappointing for us, because having a marketing platform attached to your contact management system is great for data and integration, but we found that the time spent and the quality of outreach we were able to create just wasn't worth it. No other complaints really.