Wrike Reviews

Ashleigh B.Enterprise(> 1000 emp.)

4.0

We like Wrike for the visibility it gives the entire Marketing org into each other's activities. The calendars and reports surface what's important to leadership. Using the request forms to capture the necessary information reduces the back-and-forth that used to slow us down. Review collected by and hosted on G2.com.

Kristen P.Marketing Manager

5.0

Forms can be programmed to use Blueprints to create and map projects/tasks automatically once submitted, which has automated many requests outside our department. Dashboards can be built for personal or team use and help us manage an individual's workload. Gantt charts also automatically adjust deadlines across all items when a campaign deployment date is updated, saving us time from manually updating dates for each task within a project. Review collected by and hosted on G2.com.

Estelle L.Strategist

4.5

For me, the greatest value of Wrike is having an organised and unified system for managing workflows. With tasks, files, notes and conversations all appearing on one platform, it is a breeze for our team to keep in touch and stay up to date on task progress or issues that need attention. This has been key in helping us move projects forward quickly without the need for countless emails back and forth. I'm confident that this tool will not only help my team's productivity, but also increase the overall efficiency of the organisation. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

Vendor product support is surprisingly harsh and rude. I have dealt with 3 different reps and their attitude and response has been - sorry this is how its is, so take it or leave it. One, their contracts are one-sided and locked in. So if you are looking to get out, you better watch out for those dates, as if you realize they charged the CC and you call them to cancel it, too bad, its already paid - no refunds. Even its one day after they charged. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization ManagementMid-Market(51-1000 emp.)

1.0

Interface, literally too many features, poor metrics. Very frustrating to visualize what is going on. Errs on the side of features and not getting work done, In the org it is often found that people will try going around the tool and not using it. It is actually a barrier to getting work done. Review collected by and hosted on G2.com.

Verified User in Graphic DesignSmall-Business(50 or fewer emp.)

1.0

The tasks and topics were difficult to manage and keep track of. Wrike is not an intuitive system, and it was difficult to ensure that all team members were following the threads they were connected with. Review collected by and hosted on G2.com.

Matthew G.Food Production

5.0

the API is nice; it does everything that we need it to do

Anonymous ReviewerMarket Research

5.0

Project management capabilities like task management, communication tools, time tracking, reporting, and more are all available with Wrike. These features are made to assist companies in streamlining their project management processes and guaranteeing that projects are finished on time and within budget. Using Wrike, you can construct customised dashboards that offer you an overview of your team's actions and progress. This makes it simple to monitor project progress and spot any areas that could need further attention. Wrike provides a range of collaboration capabilities, including task assignments, shared calendars, real-time commentary, and feedback. Teams can communicate with one another and collaborate more effectively with these technologies.

Oliver H.Telecommunications

5.0

The fact we could set it up in a format that suited our business and that we can change as the company changes.

Emily S.Marketing and Advertising

1.0

The layers, its way too difficult to use

Anonymous ReviewerHospital & Health Care

1.0

Terrible customer service- We are a charity. The wrike team persuaded us to have some implementation work done, at great expense, which was useless. They refused any form of reimbursement even for un-used licences. They are a ruthless organisation. My small team were planning to find new jobs, because they found Wrike so difficult to use. I really recommend avoiding the software.

Getulio d.Textiles

1.0

The way the bill is presented on the website and how it is actually performed.

Bernabe Torres CampoAnalytics and Technologies

10.0

Hi, so we've been using Wrike for about 6 months now in my company. We are a financial service company in Mexico and we use it for tasks, projects, whether it be everyday tasks or long term projects. As a company we are implementing Holacracy and OKRs (2 methodologies you should check out), and it's been perfect to translate our work in Wrike. It's been used by all our company (except operations which do field work), and it's been great. Our productivity is very high and our planning meetings are more efficient. It has almost like a social network feel to it where you can assign and tag people from your company for small or big projects, in this way it helps you to keep things transparent and fluid. It's highly customizable and collaborative, so you can do almost any project with custom status, fields, dates, priorities, etc. You can also make reports and dashboards to help keep track of your work.

Melissa TrayhanSenior Programmer/Analyst

10.0

Wrike is being used by a few departments at the university. My boss is in charge of multiple different groups/departments and needed a way to manage them more efficiently. Wrike has given him easy access to see the progress of different projects. It allows each group to easily communicate with each other on the tasks for different projects. It is great to have everything in one place, rather that spread across stuff in emails, random notes, etc.

Chris StewartProg Anly

10.0

It is used by one department and helps with organizing large jobs with lots of small tasks.

Verified UserManager

1.0

Our organization no longer uses Wrike. Initially our CFPC group was using Wrike as a project management tool; however, we have since transitioned to a project management tool that is more cohesive and detail oriented in terms of budget tracking, etc.

Verified UserEmployee

1.0

We used it for project management. It was supposed to help us work together on projects and help each person to know their role, deadlines, etc.
In my opinion, it is difficult to navigate --it felt like it was so difficult to set up a project that it wasn't worth it to do so--time invested in setup didn't pay off in organization or tracking. Wrike is not intuitive--hard to find what I needed. It was not easy to download things into Excel and then have a usable spread.

Verified UserProject Manager

1.0

Wrike was implemented as a project management tool. However, after using [it] for a year or so it became clear that it was hindering us. Employees were threatening to leave as they found it very unwieldy. We then were persuaded by Wrike to commission a very expensive program from them to help implement it, which after two meetings nearly caused the whole team to resign. Eventually, it became clear that to keep the company going, we had to leave Wrike. In so doing, Wrike was completely intransigent in terms of refunding anything of the unused deployment cost, nor indeed refunding any licenses that had never been used. [...]I will never recommend them.

Verified Reviewer

1.0

Buyer beware if you're a marketing agency looking at Wrike for PM tool. We engaged Wrike to help us solve some very specific issues in which we outlined in detail during our numerous calls with sales rep. He showed us high-level that we could solve for our needs in his demo account which was not set-up to be agency-specific. He gave us test access and we tested as much as we knew how to test not understanding how to use the system but was reassured by the sales rep over and over again that Wrike could solve our needs. We decided to proceed with Wrike and even purchase the onboarding package so that someone could train us on how to use the system. The first onboarding rep we were given had literally zero clue how agency operations were set-up. We again outlined everything we needed Wrike to accomplish for our business and we left our first session feeling like we made a big mistake. We were given a second onboarding rep who was a lot better however, after three sessions, he couldn't even help us with solving our needs. To his credit, he tried so many workarounds but the system still wasn't working for what we made very clear we needed it to do. For reference these are the items we stated numerous times we needed this system to solve for: 1. transparency with clients being able to plan out ongoing marketing plans (solved only 50%) 2. track time and effort to be able to track workload (solved) 3. track ongoing month-over-month retainer budgets and products clients (not accurate

Lane B.Director of IT

3.0

Wrike is a pretty good tool, but it is not a "very" good tool. And the cost of entry for basic project management (including effort estimation) is very high compared to Wrike's competitors. The free, Business, and Professional versions are missing one very basic and essential component of basic project planning. The UI is pretty good, but a bit clunky. Most painful has been my experience working with the sales reps and customer engagement staff -- when I've raised my concerns (that the Pro and Business editions missed a very basic project planning capability, which requires an up-sell to overcome; and that the cost of entry for small teams is excessive when the gap is filled)... I've been very sad and puzzled at the disconnect from what project planning and project management is, and the lack of desire to connect or find a solution for prospective customers. This was the third time over the last 15 months that I've engaged Wrike to see whether we can find common ground, whether there is any flexibility, or whether they are willing to try to meet their customers half-way, and the answer is still "no" on all three fronts. I promised myself I'd stop giving them chances and move on. There are other solutions in the project planning and project mgmt space, so I am moving on.

Emmanuel A.Software Developer

4.0

Overall, my experience with Wrike has been highly positive. As a web developer, I've used many project management tools over the years, and I have found that Wrike stands out in terms of its ease of use, comprehensive feature set, and robust collaboration capabilities. I appreciate the platform's flexibility and ability to adapt to my team's unique needs, whether we're managing multiple projects, tracking tasks, or collaborating on documents. The real-time monitoring and reporting features have been especially helpful in keeping everyone on the same page and ensuring that we're meeting project deadlines. Additionally, the customer support team has been highly responsive and helpful whenever I've had questions or encountered issues. Overall, I highly recommend Wrike to any team looking for a powerful, all-in-one project management solution.

Gretchen .

4.0

After using several different programs to track new products and customization projects, we have found Wrike to be a very efficient solution for our entire company. In Wrike, we are able to set up and assign tasks necessary to complete projects, we can project completion dates thanks to the gantt chart and are able to store vital information in such a way that it is easy to access in the future. Currently the e-Learning Content Department is the primary user of Wrike, but it is accessible by the management team, sales, engineering, and customer service which allows us to communicate and collaborate company wide.

Waleed K.Senior Procurement Engineer - Facilities Management

5.0

Wrike was easy to use for scheduling and tracking project activities, and pre-made templates and their ease of use helped us achieve this. I like the idea of customizing the panels for each project, as well as the reports that show the project's progress. I love the way Wrike fosters creativity, and always makes them think of solutions to any problems they may encounter. With Wrike's help, he increased team members' interaction with scheduling and updating tasks, and took notes on time, preventing any issues that could have hindered the project's progress.

Michelle K.Social Media Specialist / Analytics & AdWords Assistant / Proofreader

5.0

We have been able to get organized and store a ton of information in one place. This has also given us great insight as to what everyone's workloads are like. Even if not everything is in the program, you can still get a good idea of what they're up to or have time to work on. It's a great way to group your tasks and you can create custom dashboards to make it so you see important tasks and what needs to get done at a glance. Despite some of the quirks, I recommend it.