NimbleUsed by 73% Professionals

Nimble Reviews

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4.4

/5

(Alternatives.co rating)
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Nimble is a relationship-focused CRM designed specifically for Office 365 and G Suite. It combines the benefits of traditional CRM, team relationship management, outreach and marketing, and deals and pipelines. Nimble connects thousands of businesses to nurture their relationships across social networks, emails, and 90+ cloud-based business apps.

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G2
4.5
Top Comments by G2
Positive Comments
  • Sydney K.Customer Solutions Consultant
    Review
    5.0

    Everything! I especially like how intuitive the interface is with a minimal learning curve. The integration with Microsoft Office and other applications really makes it easy to track emails relted to our customer experience and interactions. I enjoy the way taht customers' information is captured in a simple methodical way and that Nimble automatically creates the company as you create a new person within the database. The interface looks amazing and just makes perfect sense. When I navigate with my regular web browser shortcuts for back, I tend to need a refresh for the site to function correctly again. (Very easy to work directly within site using its navigational options). I wish that there was an option to Opt in or Out for marketing emails while adding the customer to Nimble, or somewhere in Nimble. When adding a new person to Nimble, I would love a "Spot Check" to be done before an additional company is added, instead of creating a seperate company name that would require that the companies be merged agterwards, as I feel that this causes double the work when you have to constantly go back and double check. I would also like to be able to @mention to other users on Nimble, that have not been added as Nimble contacts. Jump in, head-first!!! You shall not go wrong by using Nimble. You shall find it integrates with everything you need for CRM. My only question to you would be: "Why didn't you think of Nimble earlier?" The current integration with other applications is phenomenal! Simplifying the mailing list and customizable lead generation is fantastic. The Nimble prospector assists in ensuring that the customer's information is captured correctly and without duplication.

  • Kumar A.Academic Manager
    Review
    4.5

    Very easy to use and relationship-based CRM software which is highly accepted by the staff of the organization. Its easy and enhanced integrations with other software are the best part. It also integrates with Gmail, MS Outlook, and other social networks too. It's beneficial for customer history management and tracking the inputs. It also helps in managing and monitoring the team performance and their activities. It's good in all aspects, and as of now, not found any issue related to customer relationship management. The data structure can be redefined, and added attributes to the staff can be worked well. The offline version is also appreciated. For CRM management and records of Customers and even staff-related activities, this tool works like a charm. Its dashboard compiles every single piece of data which is used for the managerial decisions. It helps in tracking the activities and managing the sales staff. Its MIS reports can be shared easily. For managing the sales process, tracking the team's performance and activities, and the best part to integrate the CRM software with MS outlook and gmail is the utmost requirement. With this tool, we now easily manage the leads and customer data. This tool also provides various themes and templates for notifications and emails. Customer deal management, reporting, planning, and Mobile application is complete and used throughout in our sales department.

  • Brian M.Founder/CEO
    Review
    5.0

    It's incredible how much information Nimble can collect on my customers and contacts on social media. I spend a few minutes before each call or meeting review any updated notes on the Nimble app on my phone. I love how EASY it is to learn all the Nimble features and incorporate them into my business. I haven't found anything yet to dislike about Nimble. If you use social media in business, Nimble makes sense as a social CRM tool. There is a quote that says, "Selling is 90% preparation and 10% presentation." Nimble goes a long way to helping you with the 90% prep work. It can be difficult to stay on top of what all my customers and prospects are doing on social media these days. Nimble takes care of most of the leg work for me. Today, I would have to hire 1-2 people full-time to do the work that Nimble does for my company. Whether it is gathering information on key prospects, being able to send customized emails or direct messages, tagging people into specific groups for those messages, etc. It's important for company leaders to realize that tools like Nimble are being used as competitive advantages in business today. If you wonder why another company won a deal or why their customers seem so much more loyal or vocal in their online support of a competitor, you have to understand the tools they are using, like Nimble, to stay engaged and connected to their customer base.

Negative Comments
  • Tami K.Realtor, GRI
    Review
    3.0

    I love the aggregation of different social media platforms. It's nice to have just one place to go to stay up to date with my contacts. The interface is super easy to use, and once you've got it set up the way you like it, managing contact communications is a breeze. I also like that it ties into my email so that it has a record of important communications. The user interface is perfect.... clean and super user friendly. 1) Importing, tagging, etc. was a nightmare. Not having a way to determine which contacts still weren't tagged was cumbersome. 2) I wish you could tie married couples together. I'm in real estate, and it's critical to have this feature. 3) I wish every column in the Contacts view was sortable and filterable and that you could choose which columns you wanted to see. 4) I wish you could sort deals and revenue by quarter and year instead of just by Active, Won or Lost. 5) I would like tasks to be integrated with Office 365 just like email is. 6) On the individual contacts page, I would like the full address to show up at the top instead of just the city and state. Certainly the best price, and if you can supplement this tool with others that provide features this doesn't, you can set up a decent system. I'm keeping in touch with more people than I did before. I haven't seen a return on investment yet, but I know cultivating relationships is a slow process that bears fruit over time. Hi Tami, Thank you for taking the time to honestly review Nimble. We are planning to improve our import function this year to make it easier and we are releasing a new search UI that should help with the search views. We have big plans to improve our integrations with Office365 and Deals in 2016, we hope you continue to check in on us to see what we improve next. Best, Joseph

  • Marek O.CEO
    Review
    0.0

    Nice layout, nice UX, nice email look, but no value created. Nimble does not integrate correctly with Office 365 (even though it says so on website). Have tried to work with support on that, but support just "bounces" saying that there are problems with Office365 platform caused by Microsoft. If the integration is not actually working as expected, it should not be advertised as it integrates. Also, the app for Outlook Online was loaded fine, but didn't correctly exchange data with nimble account. Actually nimble is just aggregating linkedin/twitter feeds for me, which does not create any value and generates a lot of unneeded information. If you need a real CRM with opportunity tracking, sales reports, etc. then Nimble is not what you are looking for. None has been positively influenced by numble Hi Marek, Thank you for sharing your feedback about Nimble. We have improved our Office365 integration to work within Outlook on the desktop and in the Outlook Web App. Our Smart Contacts App also works within Outlook Address Book online to allow you to add Nimble records right from your Address Book with a simple click. We are also planning to integrate with their new Calendar and Contacts API in 2016. If you ever want to give this integration another try, please don't hesitate to reach out to us. Best, Joseph

  • Ward C.Founder & Chief Advisor
    Review
    3.0

    The social tickler system is very promising - everyone needs reminders to stay in touch, especially based on level of importance. Their integrations, when I tried it a few months ago, were decent but lacking updates (synching) so after the first pull all my external data slowly went stale. Use their free trial, even go a month or two to be sure it's right or not for you. I tried it a few months and really liked it, and even tried using it on top of a more traditional CRM, but I couldn't afford the time to keep both up to date. I launched a new consulting business earlier this year and knew I'd need a CRM to maximize my time pursuing new customers and keeping in touch with prospects and customers. It had great promise but fell short so I discontinued using it due to the limitations noted above. Perhaps they fixed it but I chose a more traditional CRM I was also testing and have not looked back.

GetApp
4.4
Top Comments by GetApp
Positive Comments
  • Dhiraj N.Marketing and Advertising
    Review
    5.0

    Increased efficiency in lead capture and organizationImproved targeting and segmentation of leads for more effective outreachIntegration with other tools and platforms for streamlined communication and follow-upCustomizable features for better alignment with specific business needsUser-friendly interface that makes it easy for sales teams to access and manage leads

  • Ina M.Information Technology and Services
    Review
    5.0

    Ever since I started using Nimble, my marketing efforts have increased by 20%. It's really been a game changer and I recommend to everyone.

  • Qaisar L.Accounting
    Review
    5.0

    Its a very good software to use.-

Negative Comments
  • Obinna O.Marketing and Advertising
    Review
    1.0

    Can connect to multiple google or office 360 accounts at the same time, trial period is 14 days, and it uses information on the internet to give more information about prospects.

  • Remus L.Real Estate
    Review
    1.0

    Not worth your time.

  • Gary C.Real Estate
    Review
    1.0

    The worst.

Trustradius
4.5
Top Comments by Trustradius
Positive Comments
  • Chad StewartVP of Sales and Marketing
    Review
    4.5

    Nimble fits nicely in the "contact management" "social crm" space. As mentioned, it's not a full fledged CRM tool yet (sales, marketing, service, projects, defect tracking) etc. but it's in a good class for those small organizations who haven't any experience with automated tools and need to get into the Social Media world in order to be successfully develop relationships in the 21st century Social Selling world.
    For a contact insights (management) centric organization this is a winner all day long. If you have very dynamic reporting or forecasting needs this is not a CRM for you. This tool is great if you are just starting (alternative to ACT!, Goldmine, Outlook CRM Manager). In fact, it's awesome for providing insights in the social area which can even add to CRM tools like Salesforce.com, Sugar, or SalesLogix CRM which are lacking in this area. And, with API's can be integrated into the tool, it's great for real estate, financial service, or other professional contact driven sales relationships. It is also excellent for Fundraising Development Officers hoping to gain insights into their Donors! So, B to C is super. And, B to B may need a little more power if they are more sophisticated and mature with CRM. I suggest asking the following questions to discern if this is right for you. Are you B to C or B to B? Do you work with Accounts or Contacts? What are your forecasting requirements? Are you a public company or private? Have you used another CRM before? Do I (or my team) add a lot of new records into a system daily? In summary, this is a simple Social Intelligence platform tool for a small business development team which is inputting new data to use in their business. In addition, a superior tool for a nonprofit membership director or nonprofit development officer who need to supplant the data provided in their existing donor or membership management system. For most, Nimble is not a replacement for an enterprise wide CRM system but rather would add value to an existing CRM, Donor Management, or Membership Management System.
    This CRM tool allows us to save a tremendous amount of time in data entry. On any web browser or email client communication via Google (and soon other clients), we have the means to quickly add users into the system, view all their pertinent social media streams, enter notes, to do's, follow ups, schedule meetings, all without going into the actual Nimble solution. It's awesome! The integration with other systems is powerful. Integration to systems such as email marketing solutions, marketing automation like ACT-On (via cazoomi), and financial accounting systems like QuickBooks is a big time saver for a small organization. The Nimble System has an integrated email inbox where you can capture and communicate back with every email which comes in without leaving the tool. With it's Nimble Contact Widget automatically fills out the contact record from just a name and email. It's automagicSaves time. Recently, the company launched the Nimble contact widget for Google Chrome, Hootsuite, Safari and Firefox. It's an awesome new feature.The Smart Contact add in is awesome! The ease of getting a contact record into the system on any website (LinkedIn, Twitter, or company websites) is 2nd to none. Not only are you able to get information into the system quickly there, but even in Gmail. Beyond the data entry efficiencies, with Nimble you can immediately connect the dots in terms of what the contact likes,dislikes, follows etc. with it's ability to pull in all the social intelligence via their digital footprint. From there, you are on your way to developing stronger relationships. On the main dashboard, we can view all the "engagement" opportunities we have with contacts who have "followed" us or otherwise had some interaction so that we don't miss enhancing our relationship opportunities. In short, from one view we can listen and respond in one CRM tool!
    Reports: Opportunity Management and/or Forecasting is an area of improvement. In June, we had a major improvement for reports and sales forecasting. This was a major step in the right direction. Import: The Import process is cumbersome. I have used many import tools and while this is not the worst it's mediocre at best. The key is having an implementation partner or using someone on the App Market to import your initial data such as demographic or profile information from your legacy system like Goldmine, ACCESS etc. If all your data is in Linkedin, Facebook, Twitter, GMAIL contacts it's no problem. We just had specific fields which needed to be pulled in twice for "contact" and "accounts" linked information. For example, Revenue was a field we captured at the contact level and account level. We wanted to see that information in both places. As a result, we had to import twice due to the lack of linkage right now. I am sure it will get improved but not that good now. It can be overcome and not that expensive to do it once you get the process down. Templates: There are no standard word templates which can be used to send out regular communications without going out to a third party system like MailChimp. In other words, when you have follow up emails which are routine to check in you have to copy and paste those type of "word" or "google docs" templates into the Inbox of Nimble to send out accordingly. There is a work around but if you are using some other CRM tools this is something to be aware of in your evaluation process. Account Management: Many tools have ways by which to "link" shared "data" between accounts and contacts. For example, XYZ company has 3 or more employees. When you input information you would like the address to "flow" down to others. Or, you have a shared "field" on the contact record but would like to have it also displayed on the "account record". There is no way to do that. Therefore, be mindful of that situation. If you work with company records, it's a bit cumbersome to deal with this right now (as of 1/1/2015).

  • Thomas OlesenConsultant
    Review
    5.0

    ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, vTiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
    Nimble saves work by saving data entry so is perfect for companies where staff are less than keen to keep the CRM up to date. Nimble also connects to multiple social media accounts so that staff can keep track of contacts' social activity without having to leave Nimble. Nimble is extensible with the addition of fields and lists to help manage and analyze your business. Many CRM's have extensible data but none help build your contact records for you. Perhaps the most powerful feature is the built-in two-way synchronization with leading SaaS systems such as iCloud or MailChimp. This allows you to keep all of your contact data in sync at all times, once set up. Like any CRM, it is not suitable for organisations or individuals who are not prepared to learn how to use it and then to use it correctly, but Nimble is perhaps better than most CRMs in this respect.
    Organizations (or individuals) can connect multiple email addresses to Nimble, which is possibly unique but certainly useful. As an individual, you could, therefore, manage your business and private life in one database and you could manage additional organizations as well, if required. This saves having multiple databases to manage. The database can be segmented in many ways but Tags are the most powerful. Adding a Tag to a contact record enables that contact to belong to that group or segment. Any Contact can belong to multiple groups. Using the built-in synchronization engine, Contacts can be added to mailing lists in separate systems such as MailChimp simply by adding the appropriate Tag to the record in Nimble. Using Nimble's widget means that if you see a Contact mentioned online or you receive an email from a Contact, you can simply hit "add to Nimble". But in the process, you can build a complete record such as the name, address, phone number, email, website etc. which saves a huge amount of time and is the reason why the data in CRM's that don't provide that functionality is generally not up to date.
    Nimble has a built-in Group Messaging capability used for Mailmerged emails but Nimble management have chosen to throttle the use of that facility to so many emails per day which are fully tracked. That means that any large email shots have to be undertaken using a 3rd party system such as MailChimp. Fortunately Nimble fully supports 3rd party email systems but it would be more convenient to just use Nimble. Nimble has a powerful email signature which is applied to all emails by default. The problem is that there is currently only one signature so you must choose your default email to use for that and delete it when using any of the other emails. It would be better if the system allowed a different email signature per email address. List management within Nimble is not as flexible as with some databases but perfectly adequate for most users. Power Users can export the data and use tools like Excel to do anything that cannot be accomplished within Nimble itself. Nimble has a system for "Keeping in touch" with your Contacts but if you have a very large database this becomes overwhelming. For smaller databases it is a nice feature but I would prefer if it could be turned off.

  • Ross KeatingThe Client Orchardist
    Review
    5.0

    I haven't used another CRM for at least 8 years. While I keep up to date on key CRMs, I feel it would be unfair to Nimble and the other CRMs of me to compare them here.
    Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions. Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp. It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
    The Smart Contact App for browsers (Chrome, Firefox, Safari, Edge) and within GMail and 365 Outlook. This enables you to add people to your Nimble database from say, LinkedIn. While it does so, it "automatically" builds their profile by retrieving information about their other online profiles in Facebook, Twitter, or Instagram. When the person is in a larger business it enables you to find contact information like emails and phone numbers (it gives a confidence rating). This feature is where a lot of my time saving comes from. The Group Messaging feature enables you to select a segment of your database based on tags and other filters, and send a personalized message to that group (much like a simple MailChimp). It provides you with open rates, click-through rates, and fail rates. This is awesome for improving engagement rates with your emails because it enables you to send more relevant communications to an audience you know is more likely to respond to it. Also, it makes it easy for you to follow-up. The search feature is another great tool for users. It is very simple to use. Not only does it enable you to search on standard and customized fields (did I mention you can add 5 tabs with 200 customized fields per tab!), it also enables you to base a search on customized 'tags" and on some social media profile data such as "Influenced Groups". You can save searches for reuse, which is great for your segment communications. The sales pipeline enables you to establish multiple pipelines. This enables you to manage prospects from different channels through different pipelines e.g. tradeshow leads and website leads. You set-up customized pipeline stages. You can also use the multiple pipelines to manage projects. For example, I use Nimble to manage contacts I make in relation to being a guest on a podcast or webinar, workshops, or speaking opportunities. It is not a full project management tool, but for simple projects, it is excellent to ensure the takes are done and people contacted.
    The sales pipeline reporting is very basic. However, for businesses wanting to ensure leads and quotes are followed up and have an idea of the pipeline, it is more than suitable. The email editor needs improvement. However, because Nimble works with Gmail and Outlook 365, you can send emails from them and it will still be stored and viewable in your Nimble database. I send most of my emails from Gmail.

Negative Comments
  • Chad StewartVP of Sales and Marketing
    Review
    4.5

    Nimble fits nicely in the "contact management" "social crm" space. As mentioned, it's not a full fledged CRM tool yet (sales, marketing, service, projects, defect tracking) etc. but it's in a good class for those small organizations who haven't any experience with automated tools and need to get into the Social Media world in order to be successfully develop relationships in the 21st century Social Selling world.
    For a contact insights (management) centric organization this is a winner all day long. If you have very dynamic reporting or forecasting needs this is not a CRM for you. This tool is great if you are just starting (alternative to ACT!, Goldmine, Outlook CRM Manager). In fact, it's awesome for providing insights in the social area which can even add to CRM tools like Salesforce.com, Sugar, or SalesLogix CRM which are lacking in this area. And, with API's can be integrated into the tool, it's great for real estate, financial service, or other professional contact driven sales relationships. It is also excellent for Fundraising Development Officers hoping to gain insights into their Donors! So, B to C is super. And, B to B may need a little more power if they are more sophisticated and mature with CRM. I suggest asking the following questions to discern if this is right for you. Are you B to C or B to B? Do you work with Accounts or Contacts? What are your forecasting requirements? Are you a public company or private? Have you used another CRM before? Do I (or my team) add a lot of new records into a system daily? In summary, this is a simple Social Intelligence platform tool for a small business development team which is inputting new data to use in their business. In addition, a superior tool for a nonprofit membership director or nonprofit development officer who need to supplant the data provided in their existing donor or membership management system. For most, Nimble is not a replacement for an enterprise wide CRM system but rather would add value to an existing CRM, Donor Management, or Membership Management System.
    This CRM tool allows us to save a tremendous amount of time in data entry. On any web browser or email client communication via Google (and soon other clients), we have the means to quickly add users into the system, view all their pertinent social media streams, enter notes, to do's, follow ups, schedule meetings, all without going into the actual Nimble solution. It's awesome! The integration with other systems is powerful. Integration to systems such as email marketing solutions, marketing automation like ACT-On (via cazoomi), and financial accounting systems like QuickBooks is a big time saver for a small organization. The Nimble System has an integrated email inbox where you can capture and communicate back with every email which comes in without leaving the tool. With it's Nimble Contact Widget automatically fills out the contact record from just a name and email. It's automagicSaves time. Recently, the company launched the Nimble contact widget for Google Chrome, Hootsuite, Safari and Firefox. It's an awesome new feature.The Smart Contact add in is awesome! The ease of getting a contact record into the system on any website (LinkedIn, Twitter, or company websites) is 2nd to none. Not only are you able to get information into the system quickly there, but even in Gmail. Beyond the data entry efficiencies, with Nimble you can immediately connect the dots in terms of what the contact likes,dislikes, follows etc. with it's ability to pull in all the social intelligence via their digital footprint. From there, you are on your way to developing stronger relationships. On the main dashboard, we can view all the "engagement" opportunities we have with contacts who have "followed" us or otherwise had some interaction so that we don't miss enhancing our relationship opportunities. In short, from one view we can listen and respond in one CRM tool!
    Reports: Opportunity Management and/or Forecasting is an area of improvement. In June, we had a major improvement for reports and sales forecasting. This was a major step in the right direction. Import: The Import process is cumbersome. I have used many import tools and while this is not the worst it's mediocre at best. The key is having an implementation partner or using someone on the App Market to import your initial data such as demographic or profile information from your legacy system like Goldmine, ACCESS etc. If all your data is in Linkedin, Facebook, Twitter, GMAIL contacts it's no problem. We just had specific fields which needed to be pulled in twice for "contact" and "accounts" linked information. For example, Revenue was a field we captured at the contact level and account level. We wanted to see that information in both places. As a result, we had to import twice due to the lack of linkage right now. I am sure it will get improved but not that good now. It can be overcome and not that expensive to do it once you get the process down. Templates: There are no standard word templates which can be used to send out regular communications without going out to a third party system like MailChimp. In other words, when you have follow up emails which are routine to check in you have to copy and paste those type of "word" or "google docs" templates into the Inbox of Nimble to send out accordingly. There is a work around but if you are using some other CRM tools this is something to be aware of in your evaluation process. Account Management: Many tools have ways by which to "link" shared "data" between accounts and contacts. For example, XYZ company has 3 or more employees. When you input information you would like the address to "flow" down to others. Or, you have a shared "field" on the contact record but would like to have it also displayed on the "account record". There is no way to do that. Therefore, be mindful of that situation. If you work with company records, it's a bit cumbersome to deal with this right now (as of 1/1/2015).

  • Thomas OlesenConsultant
    Review
    5.0

    ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, vTiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
    Nimble saves work by saving data entry so is perfect for companies where staff are less than keen to keep the CRM up to date. Nimble also connects to multiple social media accounts so that staff can keep track of contacts' social activity without having to leave Nimble. Nimble is extensible with the addition of fields and lists to help manage and analyze your business. Many CRM's have extensible data but none help build your contact records for you. Perhaps the most powerful feature is the built-in two-way synchronization with leading SaaS systems such as iCloud or MailChimp. This allows you to keep all of your contact data in sync at all times, once set up. Like any CRM, it is not suitable for organisations or individuals who are not prepared to learn how to use it and then to use it correctly, but Nimble is perhaps better than most CRMs in this respect.
    Organizations (or individuals) can connect multiple email addresses to Nimble, which is possibly unique but certainly useful. As an individual, you could, therefore, manage your business and private life in one database and you could manage additional organizations as well, if required. This saves having multiple databases to manage. The database can be segmented in many ways but Tags are the most powerful. Adding a Tag to a contact record enables that contact to belong to that group or segment. Any Contact can belong to multiple groups. Using the built-in synchronization engine, Contacts can be added to mailing lists in separate systems such as MailChimp simply by adding the appropriate Tag to the record in Nimble. Using Nimble's widget means that if you see a Contact mentioned online or you receive an email from a Contact, you can simply hit "add to Nimble". But in the process, you can build a complete record such as the name, address, phone number, email, website etc. which saves a huge amount of time and is the reason why the data in CRM's that don't provide that functionality is generally not up to date.
    Nimble has a built-in Group Messaging capability used for Mailmerged emails but Nimble management have chosen to throttle the use of that facility to so many emails per day which are fully tracked. That means that any large email shots have to be undertaken using a 3rd party system such as MailChimp. Fortunately Nimble fully supports 3rd party email systems but it would be more convenient to just use Nimble. Nimble has a powerful email signature which is applied to all emails by default. The problem is that there is currently only one signature so you must choose your default email to use for that and delete it when using any of the other emails. It would be better if the system allowed a different email signature per email address. List management within Nimble is not as flexible as with some databases but perfectly adequate for most users. Power Users can export the data and use tools like Excel to do anything that cannot be accomplished within Nimble itself. Nimble has a system for "Keeping in touch" with your Contacts but if you have a very large database this becomes overwhelming. For smaller databases it is a nice feature but I would prefer if it could be turned off.

  • Chuck RoyerPresident/CEO
    Review
    5.0

    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    The ease of integration to my Google Calendar, using Piesync to push a new contact entered into Nimble to Constant Contact or vice-versa or from Nimble into QuickBooks Online or vice-versa is the best time-saving integration possible, and using my IMAP Email account within Nimble are only a few of the tremendous application design features. Having all of these tools (and much more) interacting and usable within Nimble permits me to stay in one program to do 85% of my daily work. The Customer Support team is excellent and fully capable of handling high priority issues promptly and for listening to the users for feedback and new ideas. The fact that Nimble can also be used within other well-used CRM applications such as Salesforce, Infusionsoft, and many others makes Nimble that much more of an asset. This permits the user to have integrated access to social media interactions to better build relationships that make for lasting opportunities for business growth.
    The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product. The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
    The only area that has been a piece lacking was with more integrations with other cloud-based applications like Constant Contact, QuickBooks online, and more. As of a few weeks ago, this entire missing piece was remedied by having PieSync become a major addition to Nimble as an add-on application that handles all of the two-way syncing we were looking for. More integrations as being added within PieSync every week.

Capterra
4.4
Top Comments by Capterra
Comments
  • Mike S.President
    Review
    4.0

    Nimble is a great little CRM that does a nice job of dealing with social media when compared to other solutions I have looked at. However, there are some "sore thumb" issues and missing features that leave me constantly wishing for more. One of it's best features is its Chrome plugin that allows you to grab contacts when you visit web pages like LinkedIn, Facebook, Twitter, etc. However one of the worst features is that the plugin often does not work correctly and have some maddening aspects to it that cause you to loose information you've just entered and/or makes it difficult to capture the lead. Most all of these would be easy to fix if they just listened to customer complaints and prioritized fixing these issues. Another annoyance is that today I have far more channels for communications with people besides just Facebook, Twitter, and LinkedIn. The biggest one for me is Slack. Yet Nimble captures none of my discussions with Slack users so Nimble cannot capture any communication with anyone I am on a shared Slack (examples: https://make.wordpress.org/chat/, https://poststatus.com/club/, and http://tech404.io/) even though 100% of it is typed! Another major annoyance of a minor (easily fixed) issue is that Nimble captures URLs for you but does not check to see if they shortened. So Nimble captures, stores and displays http://t.co/iIrGzB9fzr for Microsoft instead of https://www.facebook.com/Microsoft like it should. And if I manually replace it Nimble will put http://t.co/iIrGzB9fzr back the first chance it gets! (I reported this problem well over a year ago and was told there was no way to solve this. Well I am a web developer and this is a trivially easy to solve it, their support just was not technical so decided to give me the "easy" answer.) After ranting, let me say I love how Nimble generally will find and present most social URLs for a contact or company once you've entered one of them. I assume that if one of their other customers has previously added the company or contact then they give me the benefit of not having to research them again too. (Some people might not like that they seem to use data this way but I do not mind it.) All in all, I am still happy with my selection I just wish they would address these issues which should be really easy to fix (except for Slack integration, and that should not be terribly hard.)
    The Chrome Plugin The auto-aggregation of social media accounts
    The Chrome Plugin The brain-deadness of the auto-aggregation of social media accounts Lack of integration with Slack

  • Brad B.CEO/Founder
    Review
    5.0

    Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...
    Nimble's ability to work in all of our platforms google for work, Salesforce CRM, Mobile, Linkedin, 366 Degrees and web pages. Nimble's chrome app works across any page or application we work in. We use it to enrich profiles across all our engagements. Nimble prospector lets us highlight a contact across platforms to automatically update, enrich and push information to our Salesforce CRM or Marketing Platform 366 Degrees. It saves a 10-15 hours a week across departments eliminating manual research or contact and lead updates. The ability of Nimble to provide personal dosssiers on any contact across your business applications is unreal. The platform helps us drive better relationships and realtime data to use in our sales and marketing outreach.
    Nimble is a little misunderstood in the market from my perspective. It can be used as a CRM and is a great solution for departmental or Small to Midsize businesses in this capacity. However the real power is in the enrichment of profiles and prospecting capabilities to find additional information that is missing already in key business platforms Billing, Sales, Marketing or Customer Support. We have no dislikes with Nimble related to the way we utilize it across Salesforce, Google and other key software services we use it with.

  • Ross K.The Client Orchardist
    Review
    5.0

    1. Nimble's ability to pull social and contact data reduces the amount of data I have to enter manually. 2. The Nimble Smart App for Browsers is the real point of difference. With browser extension you are able to hover over a person's name or company name, in say LinkedIn, and Nimble will build a profile of the person with position, social media profiles, of the business' company size and revenues (if available publicly available). You can then click a button and it adds them immediately to your Nimble database. It gives the option to add other information you have about them. While still in say LinkedIn, you can setup a task or even send a message to say their twitter handle if you follow them. Both task and message will display in the record when you open Nimble! Nimble has similar add-ins for GMail and MS Outlook 3. Having my e mail and calendar and CRM information in one place is invaluable. 4. The ability to easily create lists of contacts based on segments means I can provide more useful information and run small campaigns based on these lists. 5. The "Group Message" facility enables me to send a personalise email to segment lists (as created above) and track the responses. You are able to use specified merge tags such as First name, last name, Company. The key is the email are seen as being sent from your actual email address not a "mass e-mail" tool such as Mailchimp. Nimble has all standard CRM functions.
    The email editor is not as good those in GMail and LinkedIn. However this is overcome by using your GMail or Outlook and you have access to the Nimble Add-in for both programs. While the Group Message function is an excellent feature it would great to see a full e-newsletter campability available from within Nimble.

  • Roderick T.Owner/CEO
    Review
    5.0

    It is helping me get and stay organized.
    I can tell that a lot of thought and user experience went into its design and layout. I like the simplicity of seeing and editing multiple functions on a single page. Literally, I can do 80% of my daily work on three Page Views. But Nimble offers eight Page Views in its Menu. Let me talk about the ones I use the most: PAGE ONE: TODAY is the HOME PAGE. It offers the Menu Bar at the top beside the Search box. Next It gives the important numerical stats to track my progress at the top. Then it shows me my TO DO TODAY items at a glance in customizable Reminder Boxes. PAGE TWO: CONTACTS is my LIST. I love the Search features starting with the General Search Bar. But it also offers suggested Pre-sorted list views and other sorting features on the left column. I really like their two awesome specialty sorting tools: List "Segments" and the special labels tool called "Tags." PAGE THREE: INDIVIDUAL CONTACTS: On any list, simply click on a client's name and we now get their Individual working page. For each Contact Nimble gives me complete customization. On the top section of the page, I can change their daily Status to track their Activity through my funnels to Closing a Deal. The bottom section of the page lets me log my conversation notes along with their follow up information. It also gives me their History, Contact Info, Social info, Quick URL Look ups and I can add Attachments. I am a new, but I think Nimble-CRM is my New Best Friend in Contact Management.
    I haven't really found something I don't like. As with anything new to me, I have to get used to the way certain features work.

  • Casey J.Legal Assistant
    Review
    5.0

    I have used Nimble in the past to keep all of my notes and information in one easy to access location. As well, Nimble is great at creating and maintaining organize contacts, appointments, and email lists, all in one location. Nimble is also incredibly helpful at creating email campaigns.
    This application is amazing at helping businesses manage their interactions with potential and recurring customers. Integrates seamlessly with other programs - in my experience Office 365, Hootsuite, Evernote - which makes getting work done that much quicker. Efficiency is the name of the game with Nimble, as showcased by several amazing features. My favorite time-saver has got to be Nimble's Email Signature Capture, which can pull text right from a lead's/client's email signature and adds it to their profile. As well, I have found the Pipeline Management feature to be helpful in zooming out and taking a macro-level look at interactions and transactions with potential customers. This means that every interaction with a client can provide some new meaningful data.
    Like most things, this application is meant to make you more efficient. That means that while it will certainly help a nationwide sales survey potential leads, track interaction with customers, and create email campaigns, there are certainly some individuals who would find less usefulness with this software. I would recommend those users attempt the free trial to ensure Nimble is correct for them.

  • Tim J.Voice Over Artist
    Review
    5.0

    A very comprehensive view of people are my prospects, my coaches & other businesses that support mine. Plus a large amount of data is gathered for me from several different sources. It helps me organize & inform my interactions with others which can only help increase my revenue.
    The ability to gather not only social but contact information for people I am interested in. I have been able to grow my database with useful information quickly. What would take hours of searches across browsers & social apps can be accomplished very quickly. I also very much enjoy the flexibility Nimble has to fit my business and mode of work. I am not a marketing expert, so I appreciate Nimble being able to let me work into that role.
    As good as Nimble is, there are a few, small things that I would like it to do better. The Nimble Contacts Widget could be better at gathering info from a web page. There are other small improvements I have already sent to Brian Bagley via his email address such as: * It would be wonderful if Nimble could normalize names, emails, phone numbers, etc. * I would really like the option of choosing bi-weekly as an option in the Stay In Touch drop-down * It would be helpful to be able to add more than one company per person * In the Nimble Contact app, all phone, address, URL, etc should default to Work As you see, these and others I noted are minor issues that could really make the daily interaction with Nimble a little more polished.