Rocketlane Reviews

Guglielmo P.Head of Onboarding

5.0

Rocketlane's customer success and customer support teams provide actionable support and are very reactive. Review collected by and hosted on G2.com.

Costa X.Manager, Customer Implementation

5.0

The product itself is very flexible in terms of how easy it is to make amendments and changes to implementation projects. This covers ease of editing project templates, changing owners of projects, adding/removing project phases etc. Morever, the team are very receptive to feedback and considerate about improvements to their product (where it would benefit multiple users). The highlight, though, is the Rocketlane that's supporting us. Our CSM, Shyam, goes above and beyond to ensure we are making best use of Rocketlane by sharing best practices, guiding us through tailored product demos, and acting as our conduit between our organisation and Rocketlane. Review collected by and hosted on G2.com.

SUBHAJIT D.Program Manager - Customer Success

5.0

Their Post Sales Support has been gold standard. We had an excellent experience with their Customer Success managers Swathi and Aishwarya. They have always been proactive in ensuring our implementation deadlines are met and neccessary support is given at all stages. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareEnterprise(> 1000 emp.)

3.0

I don't have anything which is didn't like Review collected by and hosted on G2.com.

Verified User in Legal ServicesMid-Market(51-1000 emp.)

3.0

Some of the design can be a little counterintuitive and focused too intently on individual tasks, making it difficult to do large updates or efficiently make bulk changes. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

3.0

Unavailability of program or portfolio view, flexibility to export concise project details and timelines. Can be finetuned to map for advanced Project handling Review collected by and hosted on G2.com.

Jeff B.Computer Software

5.0

Rocketlane has all of the core features you would expect from an implementation provider, and then some. I especially like the Magic Link sign on process, and the ability to add Spaces, where you can collaborate further with users.

Tejaswini P.Health, Wellness and Fitness

5.0

We really like how we can track documents, the status of tasks and communication in one place instead of using various tools

Emilia D.Executive Office

5.0

The onboarding program is rich and ensures you understand the product.

Naman M.Information Technology and Services

4.0

Rocketlane does not have a social sign in feature yet and I also feel that the UI can be simplified to have a richer user experience.

Huw E.Logistics and Supply Chain

4.0

It's a pretty new piece of kit and there's additional features being added regularly and right now there are some gaps but they're being filled quickly.

Anonymous ReviewerInformation Technology and Services

4.0

Nothing in particular so far. Things have been going well.

Emily LongImplementation Consultant

10.0

We use Rocketlane within Professional Services at Flatfile as our all-in-one project management tool. As an Implementation Consultant, I work out of Rocketlane multiple times daily to track tasks, view and update project statuses and customer health, take notes on customer meetings, and keep our customers updated. Before Rocketlane, our team was using many different tools, and it's made a huge difference to have it all consolidated in one place.

Renee RamigDirector of Customer Relationships

10.0

We require annual onboarding from all of our almost 400 customers. Rocketlane is used to manage this onboarding process. It allows the customer to have step-by-step instructions with links to pdfs and videos on what they need to do. But it also gives us visibility into where each of our customers are in the onboarding process. Customers can send messages from within Rocketlane which show up in notifications and can also be sent via email to ensure we are fully supporting our customers.
Gives visibility into where in the process each customer is. Allows for different processes created for different customers. Creates a portal for customers to see and interact with the entire process.

Verified UserProject Manager

10.0

We had an Excel spreadsheet managing our projects, which was clunky and cumbersome to manage and update. This added hours of unneeded labor to the implementation team to complete projects, which delayed our implementation times. Adding Rocketlane has been a game-changer for our organization. No more emails passing a spreadsheet back and forth to the client. All of this is now automated, and so are the status updates. Everything the client needs is put into Rocketlane, and the visibility for management and the client Executive Sponsors also makes this a no-brainer.
Onboarding/implementation Standardization of implementation Features Keeping clients on track of their tasks Keeping management up to date with automated status updates

Mohit KumarImplementation Consultant

9.0

Rocketlane uses as a project management tool. Here we can track the project and add all the data related to the project. And all effort in the project we can add and so many features in it. Task-wise phases so everything come under visible to the client. No need to remember the task date it's come under the due date. You can move the task date as per the client's requirement. Really well a user interface and is easy to use these project plan tools. I really like it so much.
Project Opening time Automated time tracked should be there Every phase has a option to make a call and zoom so time tracked real time

Emily LongImplementation Consultant

10.0

We use Rocketlane within Professional Services at Flatfile as our all-in-one project management tool. As an Implementation Consultant, I work out of Rocketlane multiple times daily to track tasks, view and update project statuses and customer health, take notes on customer meetings, and keep our customers updated. Before Rocketlane, our team was using many different tools, and it's made a huge difference to have it all consolidated in one place.

Renee RamigDirector of Customer Relationships

10.0

We require annual onboarding from all of our almost 400 customers. Rocketlane is used to manage this onboarding process. It allows the customer to have step-by-step instructions with links to pdfs and videos on what they need to do. But it also gives us visibility into where each of our customers are in the onboarding process. Customers can send messages from within Rocketlane which show up in notifications and can also be sent via email to ensure we are fully supporting our customers.
It would be helpful if Rocketlane had a more robust Knowledge base and customer support portal.

Jodie S.Sr Product Specialist

2.0

Overall: Overall, I've enjoyed working with the Rocketlane team and feel that there are upcoming updates that will really make a difference and improve the experience for those with roles similar to mine. I do think that Rocketlane would be a great tool for companies that do not have as much customer interaction as our company. I also think it's great for management, as it does a lot of great resource allocation. After working with the platform for close to two months and being part of a pilot program, I feel I have the experience necessary to provide this feedback. It was only today, after receiving an email from Rocketlane Support, that I decided to leave a review. The email was to inform me that they will not be investigating a solution that would allow for users to mute the jarring notification sound that occurs anytime someone from support responds to your chat. The expectation is I close down all browsers with Rocketlane, any time I'm on a client call and update the specific tab that I'm presenting, to not receive notification sounds. This doesn't seem typical of a product that has a client presentation mode. I really do plan on coming back to make updates as the system improves.

Stacey M.Vice President of Operations and Implementations

5.0

Overall: Over all our experience has been wonderful. The team is amazing, responsive, and they listen to feedback. The tool is solving so many of our problems, and is making our process better for both internal and external customers.

Tony G.Verified LinkedIn UserManager of Onboarding

5.0

Overall: Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are.

Rahul S.Manager - Operations and Projects

5.0

Overall: Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense.

Anjali Y.system analyst

5.0

Overall: Rocketlane is best ticketing tool, best Project management and time tracking

andy S.Onboarding and support specialist

5.0

"Rocketlane for onboarding "