Toast Reviews

Jayne F.Small-Business(50 or fewer emp.)

4.5

The complete manual for all the various aspects of Toast POS. Information is at your fingertips as needed for every detail of the system. Customer support is always friendly and efficient to get you the answers you need. Like any softeware there are so many things available to our business. If we devoted one person to review and set up our system there is no doubt it use would double and triple. The integration was simple and supported. As each area is used there is a discovery every day of new reports, areas to change to assist in accounting, and ways to communicate to the managers and owners of the business. Looking forward to more and more implementation of all mentioned features. Review collected by and hosted on G2.com.

Verified User in RestaurantsSmall-Business(50 or fewer emp.)

5.0

I've had a great experience using toasttab for our restaurant/market concept. The whole system both on desktop and POS is straight forward and completely user-friendly for both our restaurant and retail needs. Using it required virtually no training, and for any questions that arose the desktop version is full of an encyclopedia of help guides and tutorials. The reporting features are wonderful. All of the data that we need to track sales, labor, pmix, and drawer counts is right at our fingertips. The systems seamlessly integrated with our other software to allow us to track everything. When I have had to call customer support they are extremely helpful and the screen sharing feature comes in super handy when trying to explain the issues we are seeing on our end. My Chef's and myself use almost every feature every day. Review collected by and hosted on G2.com.

Verified User in RestaurantsMid-Market(51-1000 emp.)

3.5

Consistancy, it always works. Articals are helpful. Review collected by and hosted on G2.com.

Verified User in HospitalitySmall-Business(50 or fewer emp.)

0.0

Worst Layout and mediocre reports. They don't provide any customer service. Any report would take months. to deliver. And that is also incomplete. They do not have proper developers as well. Review collected by and hosted on G2.com.

Jason M.Co-Founder

0.0

Sales has been slow to respond to issues. The most recent updates have broken major aspects of their system which is a terrible indication of a company focused on growth as opposed providing solid service. Review collected by and hosted on G2.com.

Dana M.Owner

0.0

Toast customer service has gone so downhill that we have begun researching other platforms. I am having many issues with Toast. For one, there are extended wait times to speak to a representative- we are talking upwards of 30 minutes to get someone on the phone. Even when you manage to get through, they rarely fix an issue in a single phone call. To get my Uber Eats integration working, it took over a month with multiple phone calls to Toast- each call averaging 45 minutes. Their hardware is cumbersome and breaks down easily- within less than a year, all but one of our handhelds are broken. Replacing them is an entire other headache, not to mention costly. Their online ordering is a mess as well- they do not verify card information, so we had multiple chargebacks from payments their system took with no way to fight them. In fact, Toast asked US for proof of the transactions when they were managed completely on their platform, and charged us $15 to "investigate" each one. We discontinued toast takeout ordering for this reason. It's outrageous. We use Toast payroll as well, and they made a huge, costly error and have yet to correct it. I am so unhappy. Review collected by and hosted on G2.com.

Sam R.Food & Beverages

5.0

It is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.

Paul H.Hospitality

5.0

Toast Payroll is integrated with Toast POS, so running payroll is seamless. The historical data of previous pay cycles and multiple reports helps with future budgeting and planning. Any issues or questions that arise, a simple phone connects you with the nicest operators ever and fixes the problem.

Ariel F.Restaurants

5.0

I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .

Karen H.Food & Beverages

1.0

yes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

Anthony F.Entertainment

1.0

Tip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review. Tip Manager was the reason we left ADP and should have stayed

Ana R.Restaurants

2.0

We had a lot of W2s generated by Toast with incorrect earnings and tax information. They're also really slow to get back to you whenever there is an internal issue with the system.

Tyler CollumCorporate Director Of Human Resources

4.0

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.
HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce. Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs. Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.

Justin GippSenior Accountant

3.5

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
Tip splitting Payroll by class Specific reports

Verified User

3.0

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
Payroll. Health Care Benefits. Expense reporting.

Verified User

3.0

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
HR - We used to receive HR support and that is something that we really miss. StratEx was also our broker so made the health care side of things seamless and we miss that too. Support - Sometimes the support we get is lacking or we get different answers from different people.

Justin GippSenior Accountant

3.5

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
Fees Accounting integration and syncing

Tyler CollumCorporate Director Of Human Resources

4.0

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.
I would like to see the reporting features expanded more. I can build custom reports, but I would love to be able to extract any data point I want to create reports I need. Passive benefit enrollment. Currently, their system doesn't support the ability for employees to remain passively enrolled through each benefit enrollment period. Each year, every employee has to go into the system and re-enroll in benefit elections/deferrals. This isn't complicated for our company and requires extra work on our end. I would like to see social functions built into the site. The site is already a platform many employees are in all the time, so instead of us looking for an intra-net or employee site provider, we could simply use StratEx if the option were available.

Karen H.owner

1.0

They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.

Sam R.Owner

5.0

From the time I inquired about it until today, every person I have interacted with has been knowledgeable and very helpful - very accommodating and they always communicate using understandable verbiage for the novice payroll person.

Ariel F.VP of Operations

5.0

No Comments

Verified ReviewerDirector Of Finance And Accounting

4.0

No Comments

Adam J.Regional Account Executive

4.0

No Comments

Verified ReviewerHuman Resources Associate

3.0

No Comments