ToastUsed by 75% Professionals

Toast Reviews

Paid

3.5

/5

(Alternatives.co rating)
  • Linux
  • Windows

Toast is payroll and team management software that assists businesses in streamlining and expediting their employee onboarding processes. It makes payroll easier for the human resources department and ensures that your teams are paid on time.

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Alternatives.co has rated
Toast
3.6
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  • 4.3
  • 3.4
  • 3.2
  • 3.6
G2
4.3
Top Comments by G2
Positive Comments
  • Josh F.General Manager
    Review
    4.5

    The potential and open configuration. Almost being a universal outlet that can accept all resources. What I mean by this is there are a lot of integations and other software components that work really well with it but you really need to have a good grasp of the Toast system and the backbone or basic build of the system to make sure you dont run into issues. The absolute rediculous efforts behind PCI compliance that it creates such non-compliance its insanity, with regards to credit card security it actually creates so many more vulnerabilities than its protecting. Also all the Restaruant Tech has been thrown together with scotch tape at the best throughout the pandemic and there is a lot of great development and the potential is there but theres little running water almost like the olympic village. It will be great but you have to be patient and understand all of this technology is new and in early stages so you need to understand the system so you can mitigiate failures and identify them as the company has had enormous expansion and growth and developing so many things that the Level 1 &2 tech support could have no way to implement the training and understing to support all the new developments thats being released so you will have to waith for a specialist and understand the correct questions to ask to get the solutions you want. It has alllowed us to streamline multiple ordering channels into one system. It has allowed for our customers to have an all around better experience with us between loyalty, up to date communication surrounding order status and the ability for us to get immediate feedback and celebrate with our staff or work on the opportunities and fix the problems in the moment.

  • Dana M.Owner
    Review
    0.0

    Integrating third-party delivery apps directly into our POS has been extremely helpful for our business. The menus are, for the most part, easy to update. Toast customer service has gone so downhill that we have begun researching other platforms. I am having many issues with Toast. For one, there are extended wait times to speak to a representative- we are talking upwards of 30 minutes to get someone on the phone. Even when you manage to get through, they rarely fix an issue in a single phone call. To get my Uber Eats integration working, it took over a month with multiple phone calls to Toast- each call averaging 45 minutes. Their hardware is cumbersome and breaks down easily- within less than a year, all but one of our handhelds are broken. Replacing them is an entire other headache, not to mention costly. Their online ordering is a mess as well- they do not verify card information, so we had multiple chargebacks from payments their system took with no way to fight them. In fact, Toast asked US for proof of the transactions when they were managed completely on their platform, and charged us $15 to "investigate" each one. We discontinued toast takeout ordering for this reason. It's outrageous. We use Toast payroll as well, and they made a huge, costly error and have yet to correct it. I am so unhappy. Third party app help, mostly.

  • Benjamin S.General Manager
    Review
    5.0

    Using Toast is simple. Combine that with the BOH and 3rd Party Delivery integrations, along with payroll and HR/personnel management, gift card, loyalty programs, and online ordering you can't ask for anymore! Obviously this isn't all they have. The biggest thing for me, if you do have a question or issue and you need immediate help, they are quick to get on the phone and are helpful. I have never had a negative experience interacting with anyone at Toast. Software can all be made the same in a sense but we restaurant people know service and support cannot and that's why I'd recommend Toast. Frequent changes to system and layout sometimes confusing as it rarely comes with any sort of instructions. I wish they also would create an employee training page maybe where new hires are able to get an overview before working one on on with a trainer. Not a must or even necessary nor a deal breaker but a suggestion Allowing me to spend more time on the floor with customers and staff and less time in my office doing paperwork and payroll!

Negative Comments
  • Darren F.General Manager
    Review
    2.0

    Integrated online Ordering. Easy to use. Cloud Management Reporting 1. Online Ordering does not fully replicate POS menu...unable to handle duplicate menu items in the same customer order. This is a big issue as it renders a key portion of my online menu (the combo plates) unworkable for the customer. 2. Customer Service is ridiculously understaffed...my staff and I have spent at times over and hour and a half waiting on phone call support for help 3. Our Sales guy just sent us whatever he wanted without confirming with me first. We got Guest Facing Displays as tabletop setups instead the hang-on the back of register versions like we needed. It was our first toast purchase and nobody asked us or clarified with us. And once you signed their contract there is no modification at all allowed...you're stuck with whatever the sales guy sent you 4. Implementation is a beast to complete: Our Implementation Manager failed to port our menu correctly. Was always making excuses not for showing up to previously scheduled meetings. And then when things were still wrong, told us we could do it ourselves as he was too busy to help us. He was so busy, that we had to "Go Live" with the new POS without him 5. Toast will lock you into a multi-year prepaid finance contract with an unrelated 3rd party so that after you sign the dotted line there is no flexibility in modifying your order. You're locked in at that point and you have to personally guarantee the contract with the 3rd party. 6. If you have multi-unit locations, there is no way using the Toast POS to have a standard universal menu. We have got 4 stores, and each time we adjust the menu we have do it 4 times. This results in additional risk in menu errors, and inconsistencies across the menus, and wastes a lot of time in menu maintenance across the enterprise. The biggest benefit we solved using Toast is having the Online Ordering integrated into the POS and having all management reporting in the Cloud

  • Devin W.Chair, Professional Brewing Science
    Review
    0.0

    Snappy look; intuitive UI; good reporting Utterly unreliable hardware; bizarre sales experience; intermittently awful customer service. If your business depends on the functionality of the ToastGo, do not use Toast. If the mobile units aren't essential, it's fine. The initial sales experience was exhausting. It's like they hire people from the mattress stores: they quote you prices at 4,000% of what they need and then call you constantly, coming down. The equipment's sleek and they're good at helping with installation. But if you're a small outfit like mine, they probably sold you twice as much stuff as you need. Pre-pandemic the customer service was on point. But then the Toast-Go that my coffee shop relied on (the mobile unit we used in our drive-thru window) crapped out; it just stopped charging. They sent me another one, but for five days or so the speed of our drive-thru service was significantly impaired. Then the new Toast-Go crapped out: it just didn't charge anymore. Same thing. This time it was impossible to reach customer service. Apparently they laid off most everyone in COVID April. Maybe it was possible if you could wait on hold for a couple hours. There is no "callback" function on their customer service line: you have to listen to the music. Through their awkward online customer service mechanism, I suggested they send me another MobileGo but let me hang onto the current one, in case it started charging again (the previous one had done this, after several days of lying dead, before I had to send it back). They never got back and ended up charging me for the new piece in spite of my warranty. The new one crapped out. I canceled my contract. They're making me buy it out for $33 a month x 20. I hate Toast.

  • Dana M.Owner
    Review
    0.0

    Integrating third-party delivery apps directly into our POS has been extremely helpful for our business. The menus are, for the most part, easy to update. Toast customer service has gone so downhill that we have begun researching other platforms. I am having many issues with Toast. For one, there are extended wait times to speak to a representative- we are talking upwards of 30 minutes to get someone on the phone. Even when you manage to get through, they rarely fix an issue in a single phone call. To get my Uber Eats integration working, it took over a month with multiple phone calls to Toast- each call averaging 45 minutes. Their hardware is cumbersome and breaks down easily- within less than a year, all but one of our handhelds are broken. Replacing them is an entire other headache, not to mention costly. Their online ordering is a mess as well- they do not verify card information, so we had multiple chargebacks from payments their system took with no way to fight them. In fact, Toast asked US for proof of the transactions when they were managed completely on their platform, and charged us $15 to "investigate" each one. We discontinued toast takeout ordering for this reason. It's outrageous. We use Toast payroll as well, and they made a huge, costly error and have yet to correct it. I am so unhappy. Third party app help, mostly.

GetApp
3.4
Top Comments by GetApp
Positive Comments
  • Trishna P.Food & Beverages
    Review
    5.0

    No Comments

  • LAURA B.Consumer Services
    Review
    5.0

    No Comments

  • devon A.Accounting
    Review
    4.0

    This software seems very nice for businesses looking to simplify their payroll process and time keeping.

Negative Comments
  • Karen H.Food & Beverages
    Review
    1.0

    They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.

  • Anthony F.Entertainment
    Review
    1.0

    Experience has been sub par at best. They sound like they know what they are doing. Resolved your issue only to have thr same reporting error happen 2 weeks later.

  • Jennifer M.Food & Beverages
    Review
    3.0

    [SENSITIVE CONTENT] was great. She is the only plus to the system.

Trustradius
3.2
Top Comments by Trustradius
Positive Comments
  • Tyler CollumCorporate Director Of Human Resources
    Review
    4.0

    Without a doubt, StratEx wins. Against all the major players in the HRS/HRIS industry, StratEx's biggest win is cost, both implementation and ongoing costs. The other's we evaluated offered tons of flashy things that most companies don't really need. When it was all said it done, we looked at what we needed and what we will need and determined that there is no reason to pay for a "big" brand name and be a small fish in their large ponds. I cannot imagine there is a company that would need anything StratEx doesn't offer. And, when it came down to it, all the major players came down from their original proposals by $100,000 or more to be more competitive with StratEx and we still went with StratEx. They've kept every promise, they've always been available, and they know where they are going as a company.
    I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.
    HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce. Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs. Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.
    I would like to see the reporting features expanded more. I can build custom reports, but I would love to be able to extract any data point I want to create reports I need. Passive benefit enrollment. Currently, their system doesn't support the ability for employees to remain passively enrolled through each benefit enrollment period. Each year, every employee has to go into the system and re-enroll in benefit elections/deferrals. This isn't complicated for our company and requires extra work on our end. I would like to see social functions built into the site. The site is already a platform many employees are in all the time, so instead of us looking for an intra-net or employee site provider, we could simply use StratEx if the option were available.

  • Verified User
    Review
    3.0

    We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
    Great for onboarding new employees w/ their paperwork. Great for health care benefit renewals. I wish that HR issues/laws were more integrated and we had an HR rep like we used to. We are not a restaurant/in the food industry so sometimes it seems like the system isn't designed for us - for instance, we have multiple employees in multiple states and that's something that is an issue w/ new employee setups.
    Payroll. Health Care Benefits. Expense reporting.
    HR - We used to receive HR support and that is something that we really miss. StratEx was also our broker so made the health care side of things seamless and we miss that too. Support - Sometimes the support we get is lacking or we get different answers from different people.

  • Justin GippSenior Accountant
    Review
    3.5

    Toast Payroll and Team Management does well in its niche, knowing what people in the restaurant business want and need. They produce reports more geared to that industry that arguably is better than Paychex. Paychex, however, is a larger company that services all industries that can handle the needs of a restaurant business at a lower cost.
    Toast Payroll and Team Management is great for people in the restaurant business that have trouble keeping record of tips and splitting tips among several employees. Restaurant business can also print reports by category to see earnings by type of employee. The software is niched to mainly restaurants, so any other industry would typically not use Toast Payroll.
    Tip splitting Payroll by class Specific reports
    Fees Accounting integration and syncing

Negative Comments
  • Tyler CollumCorporate Director Of Human Resources
    Review
    4.0

    Without a doubt, StratEx wins. Against all the major players in the HRS/HRIS industry, StratEx's biggest win is cost, both implementation and ongoing costs. The other's we evaluated offered tons of flashy things that most companies don't really need. When it was all said it done, we looked at what we needed and what we will need and determined that there is no reason to pay for a "big" brand name and be a small fish in their large ponds. I cannot imagine there is a company that would need anything StratEx doesn't offer. And, when it came down to it, all the major players came down from their original proposals by $100,000 or more to be more competitive with StratEx and we still went with StratEx. They've kept every promise, they've always been available, and they know where they are going as a company.
    I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.
    HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce. Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs. Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.
    I would like to see the reporting features expanded more. I can build custom reports, but I would love to be able to extract any data point I want to create reports I need. Passive benefit enrollment. Currently, their system doesn't support the ability for employees to remain passively enrolled through each benefit enrollment period. Each year, every employee has to go into the system and re-enroll in benefit elections/deferrals. This isn't complicated for our company and requires extra work on our end. I would like to see social functions built into the site. The site is already a platform many employees are in all the time, so instead of us looking for an intra-net or employee site provider, we could simply use StratEx if the option were available.

  • Verified User
    Review
    3.0

    We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
    Great for onboarding new employees w/ their paperwork. Great for health care benefit renewals. I wish that HR issues/laws were more integrated and we had an HR rep like we used to. We are not a restaurant/in the food industry so sometimes it seems like the system isn't designed for us - for instance, we have multiple employees in multiple states and that's something that is an issue w/ new employee setups.
    Payroll. Health Care Benefits. Expense reporting.
    HR - We used to receive HR support and that is something that we really miss. StratEx was also our broker so made the health care side of things seamless and we miss that too. Support - Sometimes the support we get is lacking or we get different answers from different people.

  • Justin GippSenior Accountant
    Review
    3.5

    Toast Payroll and Team Management does well in its niche, knowing what people in the restaurant business want and need. They produce reports more geared to that industry that arguably is better than Paychex. Paychex, however, is a larger company that services all industries that can handle the needs of a restaurant business at a lower cost.
    Toast Payroll and Team Management is great for people in the restaurant business that have trouble keeping record of tips and splitting tips among several employees. Restaurant business can also print reports by category to see earnings by type of employee. The software is niched to mainly restaurants, so any other industry would typically not use Toast Payroll.
    Tip splitting Payroll by class Specific reports
    Fees Accounting integration and syncing

Capterra
3.6
Top Comments by Capterra
Comments
  • Karen H.owner
    Review
    1.0

    They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.
    Because your system is terrible! Sling doesn't ingratiate correctly either! Was suppose to have Sling pro - it has never integrated correctly So many wasted hours since the middle of Aug dealing with this system.
    NONE OF THEM - very difficult to use and doesn't sync like they say it does. Changing was the biggest mistake of my 7 years of business.
    yes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

  • Heather M.owner
    Review
    4.0

    We are still quite new with the product, rolling out pieces of the app bit by bit. The roll out is taking longer than expected, and the overall product is clunkier than I'd prefer. The major selling point is that Stratex and Toast have a cozy relationship for an end goal of saving lots of time in HR and Admin departments. We will see.
    Stratex integrates heavily with Toast, our POS as well as with payroll. That saves the admin team a lot of time! Stratex also helps with employee manuals and policies which will be a great addition to our business.
    We had used BambooHR as our first ever HR software and it was really easy to navigate. Everything from tracking anniversaries and birthdays to timeoff and sick pay. There was a wonderful hiring portal too. Now we use stratex which I understand is high quality but it does not offer the ease of navigation and user friendly experience we got with BambooHR. I hope I'm just incurring a steep learning curve and that we will come out stronger on the other side.

  • Paul H.Owner
    Review
    5.0

    Excellent experience so far, we couldn't be happier with our choice of Payroll and POS software.
    Cake was incredibly cumbersome to even set up. We luckily switched to Toast prior to opening.
    Toast Payroll is integrated with Toast POS, so running payroll is seamless. The historical data of previous pay cycles and multiple reports helps with future budgeting and planning. Any issues or questions that arise, a simple phone connects you with the nicest operators ever and fixes the problem.
    Lots of features to learn and/or utilize, but that's not necessarily a bad thing :)

  • Ariel F.Management
    Review
    5.0

    I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .
    Sometimes I think less is more. It's great that toast payroll and team Management covers all these responsibilities, but sometimes I think it's just too much. And maybe be easier to have someone else do payroll. Also if there's a glitch or some kind of technical difficulty, then the whole system is down and then I do not have a backup one.

  • Jaclyn M.Office Manager
    Review
    4.0

    Initial set up for new hires is quick, concise, and easy.
    I like that it has applicant tracking, easy terminations to process, user-friendly from payroll to viewing pay history, expenses, and making any direct deposit changes. We transitioned to this platform from Trinet and I like a lot of the functionalities better.
    For hourly employees, timesheets is not very user friendly. Edits, and time logging should be easier. I also think open enrollment for benefits should have an improved enrollment process.

  • Anthony F.CEO
    Review
    1.0

    Experience has been sub par at best. They sound like they know what they are doing. Resolved your issue only to have thr same reporting error happen 2 weeks later.
    Tips [SENSITIVE CONTENT] which is HORRIBLE
    We do not like the software because we can't use it properly for tip management
    Tip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review. Tip Manager was the reason we left ADP and should have stayed