Toast Reviews

Anton T.Mid-Market(51-1000 emp.)

4.5

- Ticket and receipt printers work great, are very durable and cheaper than their legacy Epson counterparts. Review collected by and hosted on G2.com.

Deepak g.Senior Executives

4.0

- Templets can be get well desined Review collected by and hosted on G2.com.

Leonard H.CEO

0.0

Initially on paper, ToastTab is that solution for restaurant operators that the doctor ordered, however, buyer should be aware this companies ethics are suspect at best. Review collected by and hosted on G2.com.

Kelsey P.Director of Marketing and HR

0.0

There is an issue daily. Randomly kicks various employees, everything is always "escalated" to another person when you call support, and they never have answers. We switched from Gusto for our 11 restaurants. Review collected by and hosted on G2.com.

Edward M.Co-Owner

0.0

Obviously, if you have a low volume restaurant, this pos is fine. But for a higher volume restaurant, this POS is completely undependable. Review collected by and hosted on G2.com.

Jason M.Co-Founder

0.0

Sales has been slow to respond to issues. The most recent updates have broken major aspects of their system which is a terrible indication of a company focused on growth as opposed providing solid service. Review collected by and hosted on G2.com.

Sam R.Food & Beverages

5.0

It is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.

Paul H.Hospitality

5.0

Toast Payroll is integrated with Toast POS, so running payroll is seamless. The historical data of previous pay cycles and multiple reports helps with future budgeting and planning. Any issues or questions that arise, a simple phone connects you with the nicest operators ever and fixes the problem.

Ariel F.Restaurants

5.0

I absolutely love that in this one app I can do everything that I need to do for human resources. From employee onboarding, to payroll to employee scheduling. It has saved me a lot of money .

Karen H.Food & Beverages

1.0

yes - get your stuff together and enter stuff correctly! Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

Anthony F.Entertainment

1.0

Tip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review. Tip Manager was the reason we left ADP and should have stayed

Ana R.Restaurants

2.0

We had a lot of W2s generated by Toast with incorrect earnings and tax information. They're also really slow to get back to you whenever there is an internal issue with the system.

Tyler CollumCorporate Director Of Human Resources

4.0

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.
HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce. Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs. Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.

Justin GippSenior Accountant

3.5

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
Tip splitting Payroll by class Specific reports

Verified User

3.0

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
Payroll. Health Care Benefits. Expense reporting.

Verified User

3.0

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
HR - We used to receive HR support and that is something that we really miss. StratEx was also our broker so made the health care side of things seamless and we miss that too. Support - Sometimes the support we get is lacking or we get different answers from different people.

Justin GippSenior Accountant

3.5

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
Fees Accounting integration and syncing

Tyler CollumCorporate Director Of Human Resources

4.0

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.
I would like to see the reporting features expanded more. I can build custom reports, but I would love to be able to extract any data point I want to create reports I need. Passive benefit enrollment. Currently, their system doesn't support the ability for employees to remain passively enrolled through each benefit enrollment period. Each year, every employee has to go into the system and re-enroll in benefit elections/deferrals. This isn't complicated for our company and requires extra work on our end. I would like to see social functions built into the site. The site is already a platform many employees are in all the time, so instead of us looking for an intra-net or employee site provider, we could simply use StratEx if the option were available.

Karen H.owner

1.0

They didn't enter employee correctly and especially the taxes. Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence. They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need! This what I got in an email this morning I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along.

Heather M.owner

4.0

We are still quite new with the product, rolling out pieces of the app bit by bit. The roll out is taking longer than expected, and the overall product is clunkier than I'd prefer. The major selling point is that Stratex and Toast have a cozy relationship for an end goal of saving lots of time in HR and Admin departments. We will see.

Ana R.Admin

2.0

I don't think there is one part of their system that functions well. The tip manager is horrible to use, the time away from work function doesn't sync up to payroll and it'll deduct employees twice, most changes made on Payroll do not sync to POS and we constantly had issues with the benefit dashboard.

Anthony F.CEO

1.0

Experience has been sub par at best. They sound like they know what they are doing. Resolved your issue only to have thr same reporting error happen 2 weeks later.

devon A.Accountant

4.0

This software seems very nice for businesses looking to simplify their payroll process and time keeping.

Paul H.Owner

5.0

Excellent experience so far, we couldn't be happier with our choice of Payroll and POS software.