Paychex Flex Reviews

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

Nothing. Avoid this vendor with a 10-foot pole Review collected by and hosted on G2.com.

Michael C.Tech Coordinator

4.5

I was familiar with Paychex long before arriving at my current position. Every workplace is different, but wherever Paychex is used, it's always the same. Paychex has notably provided us with a much easier means of payroll - even for full-time staff! Everyone uses the time clock, and most of the time we don't even have to worry. Review collected by and hosted on G2.com.

Sarang T.Small-Business(50 or fewer emp.)

0.0

I really can't think of anything here. I wish I liked anything about them? They have good sales people. I used Paychex to manage 50 employees, and went all-in, and enrolled for their PaychexOne suite with HR. Review collected by and hosted on G2.com.

Jessica T.General Accounting

0.0

THIS COMPANY IS VERY BAD. THEY STILL MY COMPANIES MONEY. WE ARE TRYING TO CLOSE OUR 401K ACCOUNT FOR 4 MONTHS, THEY KEEP INVOICING US EVEN THOUGH THE ACCOUNT IS CLOSED. SO WE AID THEM ALMOST 500 AND SENT IN TERMINATION PAPER WORK. WE TURNED IN. THEN THEY CAM BACK AND SAID NO WE NEED XXXX PERSON TO SIGN THE TERMINATION PAPERWORK. SO A MONTH LATER AFTER BEING TOLD THAT THE FUNDS WOULD BE RELASED TO THE EX EMPLOYEES IT WAS NOT. SO AGAIN TUNRED IN MORE TERMINATION PAPERWORK. STILL WILL NOT RELEASE, SO NOW THEY ARE TELLING MY COMPANY WE OWE THEM ANOTHER 235.00 BECAUSE OUR ACCOUNT WAS CLOSED BUT THEY ACCIDENTLY RE-OPENED IT. SO IN ORDER FOR IT TO BE CLOSED AGAIN I WILL NEED TO PAY ANOTHER 235.00 AND SEND IN AGAIN MORE TERMINATION PAPER WORK, THIS IS THE THIRD TIME I AM PAYING THEM. THEY KEEP TELLING ME THE SAME THING. WE ARE READY TO TAKE THEM TO COURT. PLEASE DO NOT USE THEM. WE HAD 5 EMPLOYEES AND THEY WERE CHARGING US 900 TO 1200 A MONTH. I HAVE A GREAT NEW PAYROLL PROVIDER IN THE HOUSTON AREA AND ONLY PAYING 250.00 TO 300 A MONTH. PRETTY COOL WE ARE SAVING A BUNCH. THEY ARE AFFILIATED PAYROLL SERVICES HOUSTON TX. PAYCHEX IS A ROBBING YALL BLIND.. Review collected by and hosted on G2.com.

Craig B.Broker/Owner

0.0

WATCH FOR SURPRISE CHARGES & OVER CHARGES... Review collected by and hosted on G2.com.

Sean P. F.CEO, Co-Founder

0.0

- Not sure if agents have degrees in accounting or degrees at all. Asked a manager if my agent had an accounting degree and the manager did not even respond. Review collected by and hosted on G2.com.

Mohan Manohar M.Hospitality

5.0

It enable businesses to calculate payroll taxes, process paychecks, and manage employee time and attendance. It helps businesses manage employee benefits, including health insurance, retirement plans, and other employee benefits.HR management tools, including employee onboarding, performance tracking, and time-off management. aychex Flex includes tools to help businesses manage their hiring process, including job postings, applicant tracking, and candidate communication.It can be accessed through mobile devices, enabling employees to manage their payroll and HR information on-the-go. It provides employees with self-service tools to manage their HR and payroll information, including viewing pay statements and updating personal information. It enable businesses to generate custom reports on HR and payroll data, including payroll summaries, benefits summaries, and tax reports.

Nadezhda K.Information Technology and Services

5.0

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

Penny G.Apparel & Fashion

5.0

It's easy for me to check my vacation time, adjust my auto deposits and manage my 401K.

Timothy E.Retail

1.0

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Debbie G.Consumer Services

1.0

Where do I begin? The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with MyStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.

Ashton Y.Health, Wellness and Fitness

1.0

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Sheri SmallwoodAttorney/Owner

10.0

In my office, we use Paychex Flex for all our payroll, tax pay, and reporting. They also maintain our related records. It is used throughout the entire business. What it does for us is free up our time so we can do the job we trained for and free us from worry about compliance concerns. They take all of that off our shoulders and they do so for a reasonable price. Don't wonder if you should sign up for Paychex Flex, just do it. You will be so glad you did.
Paychex figures out all appropriate deductions and withholdings and processes them as required. Their deposits or payments are always exactly right and satisfy the government entity or other recipient. I don't think about it or spend any time on it. We had a very unusual bonus situation arise at the end of last year. Paychex handled it easily, within the time it needed to be done, and without a hitch. They are flexible and I have found them always ready, willing, and able to help. Plus, everything Paychex does is done with a smile. It is a pleasure working with them. I appreciate being able to pull up the old records and reports for my business whenever I need them. I also like that my accountant can access the information he needs directly without my involvement.

Chris StrohfeldtPractice Manager

10.0

It is used to keep up to date with payroll taxes, accounting for staff time to cost centres and generally managing payments to staff. Previously the information now available on one screen would have to be sourced, collated and prepped before the review process. This was lengthy and cumbersome.

Verified UserManager

10.0

We have offices in multiple states and Paychex helps ensure all of our state tax filings are accurate and timely. We also rely on Paychex to manage and report paid time off, benefits, and our employees appreciate having online access to their payroll information and company documents. We save so much time with this solution.
Easy reporting Manage benefits all in one place Quick and easy processing of payroll

Katrina GodseyPayroll HR Specialist

1.0

We made the switch from Paychex Preview to Paychex Flex in October of 2015. We use Paychex for ESR, FSA, Time and Attendence, Payroll, HRIS and employee self-service. We were encouraged to switch to their new cloud based solution after experiencing ongoing issues with the functionality of these systems as integrated under Preview.
Their ESR reporting is a NIGHTMARE. Despite starting the process in November and sending them their own forms correctly filled out more than 13 times, the information was not imported correctly into their system until the very last minute of March 14th the following year. There is no employee self-service option with Flex. Despite being the "newer, better" product our employees cannot even change their addresses themselves. Customer service is hit or miss. We have one rep who is absolutely fantastic the rest are either unreachable, untrained or completely absent.

Verified UserDirector

1.0

We are using Paychex to administer our payroll, WC, and 401K services.

Verified UserManager

1.0

We use Paychex to process our payroll on a bi-weekly and monthly basis.

Nathalie S.Fundraising Specialist

5.0

Overall, I really like Paychex Flex. Even when I have an issue, I am able to call and speak with an agent who can resolve my issue. Their agents are very courteous and professional. They're even able to get everything squared away on just one call. They have excellent Customer Service and I really like the online portal. I would definitely recommend Paychex Flex to employers.

Katrina V.Human Resources Generalist

4.0

I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Lisa K.Office Manager

4.0

For the most part positive. Over the years the number one overall best thing about Paychex is their customer service. The platform is easy to use and for the most part user friendly but their customer service is great!

Verified ReviewerPhysician

1.0

Horrific, the took payroll from another company out of my account.

Irma Y.Manager

5.0

1000% Satisfied - they are the best in the industry!

Fred K.C.O.O.

5.0

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