Paychex Flex Reviews

Amy H.Small-Business(50 or fewer emp.)

0.5

No complaints when it comes to Paychex for payroll or retirement services. These departments appear to be functioning properly, unlike their health insurance department. Review collected by and hosted on G2.com.

Dave Z.Office Manager / Accountant

4.5

We only use it for payroll and I can process it fast due to the fact that the site & software is easy to use. It was not hard to learn their process. Review collected by and hosted on G2.com.

Chad H.Small-Business(50 or fewer emp.)

1.0

I very much liked what they promised us. It was exactly in line with our needs. Unfortunately, they could not deliver on ANY promises and owe us thousands of dollars nearly 2 years later. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingSmall-Business(50 or fewer emp.)

1.0

If you're a company with less than 10 employees, beware. If you have not started a business before, particularly one in a state as complicated as New York, they will do the bare minimum to get your account setup. You need to stay 100% alert and active to make sure that your representative sets up your account correct so that you don't miss quarterly payments and to make sure you're enrolled for all of the benefits you qualify for with the state. If you need to use Paychex as a small business, make sure to have their sales people involved. After you setup your account, they will hound you with marketing emails. Setup a meeting with a retirement sales person and have them review your account with you, even if you don't need retirement. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Frequent errors in payroll and other services. Which have been very costly and painful to rectify (and some have never been rectify) given that it's almost impossible to reach their few competent staff to resolve issues. Review collected by and hosted on G2.com.

Richard J. S.President

0.0

Everything. Our payroll started January 2, 2017. By April 7, 2017 we cancelled our services. We were set up for bi-weekly payroll and sadly they were unable to process one payroll successfully and correctly. We have 4 employees (we are a start up) in 4 states. They did not file for 2 of the employees in 2 states and filed in a state where we do not have a single employee. Employees were not paid the correct amount. The final straw was when they ran the same payroll twice, yes twice! This was done within 3 days of each other and you can imagine the results to the bank account of a start up. Review collected by and hosted on G2.com.

Mohan Manohar M.Hospitality

5.0

It enable businesses to calculate payroll taxes, process paychecks, and manage employee time and attendance. It helps businesses manage employee benefits, including health insurance, retirement plans, and other employee benefits.HR management tools, including employee onboarding, performance tracking, and time-off management. aychex Flex includes tools to help businesses manage their hiring process, including job postings, applicant tracking, and candidate communication.It can be accessed through mobile devices, enabling employees to manage their payroll and HR information on-the-go. It provides employees with self-service tools to manage their HR and payroll information, including viewing pay statements and updating personal information. It enable businesses to generate custom reports on HR and payroll data, including payroll summaries, benefits summaries, and tax reports.

Nadezhda K.Information Technology and Services

5.0

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

Penny G.Apparel & Fashion

5.0

It's easy for me to check my vacation time, adjust my auto deposits and manage my 401K.

Timothy E.Retail

1.0

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Debbie G.Consumer Services

1.0

Where do I begin? The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with MyStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.

Ashton Y.Health, Wellness and Fitness

1.0

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Julie DavisProject Coordinator

10.0

Paychex Flex is used to run weekly payroll for our site workers and to run biweekly payroll for office personnel. Since we are a small construction business I am they sole user for the Paychex Flex program to manage payroll and HR needs. Paychex is great in helping run reports for my certified payroll projects.
Create detailed reports. It allows me to break payroll reports up by project. HR essentials are great.

Verified UserManager

10.0

We are an accounting firm. Our organization uses Paychex Flex for its payroll processing. We also recommend Paychex Flex to our clients and use Paychex Flex to access our clients' payroll reports, with their permission. These reports are used to prepare tax returns, insurance audits, employment verification reports, and SBA loan applications and forgiveness applications.
Paychex Flex is user friendly. Paychex Flex reports are comprehensive. Paychex Flex reports are customizable. Paychex Flex reports are clear and concise.

DONALD HECKMANGeneral Manager

10.0

Paychex Flex helps me manage my employees payroll and keep everything organized with taxes and everything else I need. I can put the payroll in myself, but I choose to use a payroll specialist assigned to my account through Paychex. free of charge, and all I have to do is enter my numbers into an Excel spreadsheet and the specialist takes care of everything else and notifies me my payroll is all set. The ease of getting ahold of someone when we need any questions answered is second to none. We use Paychex Flex for our entire organization. Paychex Flex allows us to not have to worry about adding all our own hours, setting up an account for the funds to be withdrawn from, and all tax and unemployment issues are taken care of by Paychex Flex.
Inputting our numbers into the system and taking care of our payroll. Handling all tax and unemployment issues. Constant follow up to make sure all our needs our being met.

Katrina GodseyPayroll HR Specialist

1.0

We made the switch from Paychex Preview to Paychex Flex in October of 2015. We use Paychex for ESR, FSA, Time and Attendence, Payroll, HRIS and employee self-service. We were encouraged to switch to their new cloud based solution after experiencing ongoing issues with the functionality of these systems as integrated under Preview.
Their ESR reporting is a NIGHTMARE. Despite starting the process in November and sending them their own forms correctly filled out more than 13 times, the information was not imported correctly into their system until the very last minute of March 14th the following year. There is no employee self-service option with Flex. Despite being the "newer, better" product our employees cannot even change their addresses themselves. Customer service is hit or miss. We have one rep who is absolutely fantastic the rest are either unreachable, untrained or completely absent.

Verified UserDirector

1.0

We are using Paychex to administer our payroll, WC, and 401K services.

Andrew VOwner

1.0

Switched from a smaller Payroll company to Paychex to handle our Payroll. Initially, they made a lot of claims from ease use, easy importing, and exporting, but after 1 minute of logging in, I noticed whoever inputted my employees' info made a few errors and I had to fix it. Also, I've been getting a lot of sales calls from Paychex. [I believe the] Rep was using scare tactics about new CA laws to get me to upgrade and buy new services.

Paola B.Administrator

2.0

I was exited to work with them. The system seemed simple for my small operation and pricing seemed to be right. Sales Rep was very helpful and confident. They quoted a flat monthly fee of $40.00 plus $4 per employee regardless of the number of deposits per month. Then from month 1 they began billing me per payroll period. I complained several times, and they credited a few bucks back, but each month was the same. After 1 year they'd forgotten of their original quote and denied the whole thing. Then pricing started to go higher. I went from a $44 per month promise to a $51.00 per payroll period (bonuses processed separately) In the end my annual budget tripled for 1 year. At times I would pay up tp $153.00 per month for 1 employee. They also warned payroll should be turned in 48 hrs ahead, but I would always get a reminder from my payroll specialist. However, in one occasion there was a holiday in between. It was one of those holidays where most people work. Paychex did not send a reminder so I figured they'd work just like me. Next day, we get a $150.00 fine for not submitting hours on time (72 hrs in advance). Apparently, they were among the fortunate ones to get the day off. Only they forgot to give us the heads up. It soon became my job to be asking them at every upcoming holiday. Finally one day I submitted my hrs but they forgot to deposit my employee's paycheck. At that point it was time to go.

Ashton Y.Finance Manager

1.0

They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Kathy N.Dir. HR/Benefits

2.0

As much as I would like to write something positive about this product, it really is hard too. The only positives are the people that are assigned to the account. I like who I work with. The product is another story. We have timekeeping associated with Paychex Flex and we have an issue with an employee every single day. Often times they cannot get in to clock in, lunch out, lunch in or clock out. Sometimes it's all time punches, sometimes it's one. There are times when the system just won't let you in period. Calling in for assistance, of late, the wait is about 5 minutes, but have been on hold for over 30 minutes. The reports, that's another story, the way it's sorted, it's sometimes hard to figure out where to go to get a report. The one thing that drives me nuts, is creating a report. I don't think you can do an ad hoc report.

Anthony S.Project Manager

5.0

Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.

Mohan Manohar M.SYSTEM ADMINISTRATOR

5.0

The product is known for its comprehensive HR and payroll management tools that enable businesses to streamline their HR and payroll processes and stay compliant with tax laws. Many users also appreciate the mobile access and employee self-service tools, which enable employees to manage their HR and payroll information on-the-go and reduce administrative burden on HR departments.Paychex Flex is a comprehensive solution for businesses to manage their HR and payroll needs efficiently, but like any software product, it may have some limitations and challenges that users should consider when evaluating the product for their needs.

Heidi C.Principal

1.0

Terrible- each Paychex employee has provided the bare minimum servies, has not been accurate in the information they provided regarding the services, and once their job is done in their eyes they dissappear. Only the HR Rep who wrote our handbook was straight forward and honest regarding the services to be provided or not. It has been a nightmare trying to terminate our relationship with Paychex. They could care less about us as clients until they realized we were terminating their services- now they just don't answer questions and won't follow through closing out our 401K program and returning our money to us.