Ease Reviews

Kelsey R.Benefit Administration Specialist

5.0

I really like how easy the program is to navigate. The UI is very streamlined and I think the employee view is very clear and clean too. The support teams are very helpful and always available to assist. I also like how open to input they are; I've seen several suggestions and requests be built into the programming. Review collected by and hosted on G2.com.

Kelly Y.Mid-Market(51-1000 emp.)

5.0

Very intuitive and user-friendly. Reporting options are great and I feel like it works well on the backend, making it truly a one-stop shop for benefits management for my team. Review collected by and hosted on G2.com.

Verified User in Oil & EnergyMid-Market(51-1000 emp.)

4.0

Adding dependents and beneficiaries is easy. The website is clean, crisp, and easy to read. Review collected by and hosted on G2.com.

Verified User in InsuranceSmall-Business(50 or fewer emp.)

0.0

The shift to the electronic feed and the lack of customization taken away because of this caused so many issues for our clients we had to discontinue our relationship. Review collected by and hosted on G2.com.

Verified User in Oil & EnergySmall-Business(50 or fewer emp.)

0.0

It did not work. It took BenefitMall an extra week to move the enrollments to the carrier. I was extremely stressed. The staff have not received their card yet. Review collected by and hosted on G2.com.

Verified User in Education ManagementSmall-Business(50 or fewer emp.)

1.0

user interface is clunky. reports are hard to find. No options for actual time off calculations. No options for different types of leaves. lots of errors and issue with benefits enrollment. data disappears. Review collected by and hosted on G2.com.

Lingxiao H.International Affairs

5.0

Easy to useSmooth system and simple operation

Katie O.Marketing and Advertising

5.0

EASE has been an efficient and accurate tool that enables our employees to make annual Open Enrollment elections quickly and confidently. We have been satisfied with how easy our employees find it to understand, and to use.

Jennifer M.Insurance

5.0

Streamlined benefit administration with the ability to save HR department hours of work by automating.

Anonymous ReviewerInsurance

1.0

Everything. Directing me to watch videos instead of a live person.

James T.Insurance

1.0

lots. they aren't worth spending more time on this review. This makes me reach for the TUMS.

Tyler B.Insurance

1.0

At the end of the day EASE simply never delivered a usable platform. I ended up with zero functionality and at each step EASE employees would blame someone else - Sales -Implementation - Development, etc.

Willie PinkstonEmployee Benefit Consultant

5.0

We manage employee benefits for almost all our clients through the EaseCentral platform. As the broker, EaseCentral works very well for use. But more importantly it works well for the employer and their employees. All the "parties" use EaseCentral and it works fabulous for offering, enrolling and administering the benefit program throughout the year and at open enrollment time. EaseCentral can service a 4-5 employee company all the way up to hundreds/thousands of employees.
User interface is easy on the eyes. People seem to be able to pick it up really easy, it's simple to operate and has a nice clean look. It's insurance carrier & service vendor "agnostic"...works with every insurance carrier we work with and has numerous preferred vendor partnership with some of the other services our clients want access through all from EaseCentral. Great support team when questions arise. Pretty self explanatory.

Erica PayneHR Manager

4.5

The whole organization used Ease for this years open enrollment. It allowed us to have an electronic open enrollment that was easy for our associates to use and easy for me to manage. The tracking capabilities made it convenient to track progress and pending completion. It also allowed you to view the enrollment as the associate if they had trouble moving between screens.
Ease of usability Tracking progress of open enrollment Reporting

Rachel DavisonHR Specialist

2.0

EaseCentral is being used as our benefits portal. Human Resources uses this system with our employees for open enrollment, and also for newly eligible employees. It file feeds the enrollments to our carriers after their enrollment is complete. EaseCentral has saved us a lot of time and effort when it comes to enrollment.
Ease of use Videos for training It's customizable

Rachel DavisonHR Specialist

2.0

EaseCentral is being used as our benefits portal. Human Resources uses this system with our employees for open enrollment, and also for newly eligible employees. It file feeds the enrollments to our carriers after their enrollment is complete. EaseCentral has saved us a lot of time and effort when it comes to enrollment.
Setting a date parameter on a report isn't an option. Some things are not customizable. Some of the integration with carriers doesn't work as seamlessly as it should.

Erica PayneHR Manager

4.5

The whole organization used Ease for this years open enrollment. It allowed us to have an electronic open enrollment that was easy for our associates to use and easy for me to manage. The tracking capabilities made it convenient to track progress and pending completion. It also allowed you to view the enrollment as the associate if they had trouble moving between screens.
Easier way to extract user passwords Better ways to communicate with employees through the system More dynamic graphics

Willie PinkstonEmployee Benefit Consultant

5.0

We manage employee benefits for almost all our clients through the EaseCentral platform. As the broker, EaseCentral works very well for use. But more importantly it works well for the employer and their employees. All the "parties" use EaseCentral and it works fabulous for offering, enrolling and administering the benefit program throughout the year and at open enrollment time. EaseCentral can service a 4-5 employee company all the way up to hundreds/thousands of employees.
Some of the connected exterior apps and other services from the Marketplace seem complex. Honestly, there's not much that I don't like so it's difficult to come up with cons.

Maria H.CEO

3.0

Overall experience has just been okay. As I said in the title, originally it was great but over the past several years it's been declining as they've gotten bigger and have made updates to their company structure. The product is good and we continue to use it because we can't move platforms during the busiest time of the year for our agency. However, we are exploring other options. Ease's support area is bare and rarely provides solutions. It's very difficult to get a support ticket answered. If you aren't sure which department you should select for your issue sometimes it will go unanswered because you selected the incorrect department. When you notify ease support of issues with the rates they pulled from Vericred, you are told you are wrong even though the rates you are providing them are the rates you received from the carrier. Then they expect you to manually add the rates yourself if you are needing them updated quickly. With the growth of Ease it's is evident that they are simply money motivated. Our contract was recently renewed and the previous discount went away. When asked for another discount similar to what we previously had we were told what was in it for Ease to provide another discount as before. We are sticking around for at least another year but with this attitude its hard to say anything positive about a company who cares more about money than the product they are putting out.

Anne K.President

4.0

Building benefits into EASE is not easy. I have helped other agencies get started with the product. 1 agency had it for a year and their Admin person had watched Video after training video but had yet to get 1 group finished on the system where they could actually use it. We spent 2 days training them IN PERSON and getting them up and running. Recently, Ive been helping another agent - again NEW to the system. They seriously messed up deductions on about 4 cases, as well as employee applications as you have to be careful naming plans and checking that if an employee selects each plan the apps are marked correctly. In this case- Met life dental apps were not being marked when employees selected dental, due to the Plan name being wrong in the set up. Another problem was due to setting up employees with JOB CLASSES - But not offering the each plan to ALL CLASSES ... I explained to this agent Employee Class better Match the Benefit set up OTHERWISE - NEVER USE JOB CLASSES UNLESS IT"S ABSOLUTELY NECESSARY. For new users - building groups into EASE can lead to a myriad of issues. This goes away once you become proficient - but the learning curve can be devastating to agencies as we can lose cases over errors.

Matthew C.Client Services Manager

5.0

Fantastic! The first minute that I heard about ease, I was all over it and wanted to see the product immediately. From that day 4+ years ago I haven't stopped using ease whatsoever- the truth is that ease has been a power-play tool for me in my multiple implementations. If I ever hit a wall and there is an issue, I love how ease is always there to fix and assist with the problem. I can not recommend ease enough- this has changed my productivity and ability to engage my clients and their employees.

Harley E.Broker

5.0

Ease has been a solution to the Covid 19 problem where enrollment can be done by the employees at their homes. It has also been wonderful for groups with employees in multiple states for them to enroll on-line. And there is no missing information as the program requires answers before you can go to the next section. Customer support is right there to help you, no long waits that stops your progress.

Willie P.Employee Benefit Consultant

5.0

My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

Tiffany E.Lead Ben Admin Specialist

5.0

My overall experience with Ease has been great. It has allowed us to grow our business drastically by providing a streamlined, simplistic technology solution. Although, we have found that we have increasingly grown dissatisfied with the service provided by Ease Support.