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Zenefits Reviews
Paid4
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
The affordability and efficiency in managing a variety of HR tasks have made Zenefits popular in many organizations. Users also praise Zenefits for letting them save maximum time and money by helping them automate processes and reduce the need for human resources. Overall, you can say that this software is absolutely easy to use and set up.
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Zenefits4(1504 Ratings)
Zenefits4(1504 Ratings)
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- 3.9
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3.9
4.0The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the ability to interact with the portal autonomously to get the info they want and reduce the support requests for HR. Review collected by and hosted on G2.com.
0.0Neat UI. Easy Navigation but is incomplete product Review collected by and hosted on G2.com.
0.0The technology is fine. It works. It is semi-intuitive Review collected by and hosted on G2.com.
0.0My "specialist" seemed to be learning on the job, and provided inaccurate information multiple occasions. I can forgive errors, but not when it results in my employees not having health benefits. This alone is reason for me to switch providers, but add to that slow support response times and a number of obvious software bugs and you get a picture of a company that is trying to grow too fast. Review collected by and hosted on G2.com.
0.0No accountability, buggy platform, poor support. Review collected by and hosted on G2.com.
0.0It doesn't exactly work, I almost lost a hire because we couldn't send an offer letter out (due to a system glitch) Review collected by and hosted on G2.com.
4.2
5.0One of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.
5.0The platform offers a range of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly useful, as it has saved me time and helped me stay on top of important deadlines. Additionally, the platform integrates with other software, which has helped me manage my HR tasks more efficiently.
5.0User friendly and many resource tools available.
1.0They charged me $131 more than what we agreed upon and we tried to cancel their absurd contract, which we are unaware of having to stick with this company
1.0Zenefits didn't file any of the state taxes despite saying they would - leaving a massive mess for us to clean up We therefore decided to terminate, and Zenefits has all our employee records and refuses to turn them over and shut off all access, making it impossible for many of our employees who didn't get these records prior to termination to turn them over. Implementation was also incredibly painful and had none of the support they promised they'd provide.
1.0Everything!! The implementation was a nightmare! The team I worked with did little to nothing to help implement their product. I had to cancel before completing implementation as I had lost all confidence that this software had the support and care needed to handle an entire HRIS.
3.7
10.0Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info.
10.0We are using Zenefits as our all-in-one HR and payroll software across our entire company. It greatly simplifies HR for us by having multiple tools, integrations, and is easy to use. As a smaller company without a separate HR dept, this has been a lifesaver for us.
Combining multiple tools/uses into one software Easy to set up and use Lots of integrations
10.0Awesome system, love the app feature. Employees can easily request time off and get approval through the app.
Easy to use. App feature. Simple and beautiful design.
1.0We used Zenefits across our whole organization. It was used as our primary HRIS and payroll system. All employees and partners were paid through Zenefits. Our benefits broker was registered with our account so we set up Zenefits to manage our employees benefit elections as well. The goal was to consolidate the multiple vendors and manual work we did before into one platform that did it all.
Support doesn't exist once you are a customer Tax team has a 3-6 month response time Poor Menu/Navigation structure Fails to pay taxes on time, results in delinquency notices and fees Glitchy UI, sometimes you need to wait a day or two for a section to work again Feels like a perpetual beta product, nothing polished about it
1.0We used Zenefits across the whole organization for payroll, time and attendance, benefits administration, time off, and as an HRIS
1.0We are a small 8-team member business. We did our own payroll for years but finally decided that dealing with forever changing governmental regulation was no longer feasible nor with our time. We began to use Zenefits in the fall of 2020 and despite a rocky start, we forged on and turned payroll over to them completely.
First and foremost, customer service. You cannot call Zenefits and speak with a human. Payroll calculations have been a constant issue and are impossible to get corrected. Tax forms were completed improperly and cannot be corrected.
4.2
5.0Overall: When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.
1.0Overall: I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.
5.0Overall: Have been on this platform for 3 plus years. The software is always improving and new features are being introduced
3.0Overall: The experience has been ok. It gets the job done but I'd be open to new options.
4.0Overall: Very frustrating and a lot of time wasted.
5.0"Love Zenefits! "
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