Zenefits Reviews

Joy W.Human Resources Manager

4.0

The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the ability to interact with the portal autonomously to get the info they want and reduce the support requests for HR. Review collected by and hosted on G2.com.

Raam S.Mid-Market(51-1000 emp.)

0.0

Neat UI. Easy Navigation but is incomplete product Review collected by and hosted on G2.com.

John G.Founder / CEO

0.0

The technology is fine. It works. It is semi-intuitive Review collected by and hosted on G2.com.

Jonathan H.Investor & Consultant

0.0

My "specialist" seemed to be learning on the job, and provided inaccurate information multiple occasions. I can forgive errors, but not when it results in my employees not having health benefits. This alone is reason for me to switch providers, but add to that slow support response times and a number of obvious software bugs and you get a picture of a company that is trying to grow too fast. Review collected by and hosted on G2.com.

John G.Principal Architect & CEO

0.0

No accountability, buggy platform, poor support. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

It doesn't exactly work, I almost lost a hire because we couldn't send an offer letter out (due to a system glitch) Review collected by and hosted on G2.com.

saqlain s.Apparel & Fashion

5.0

One of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.

James N.Computer Software

5.0

The platform offers a range of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly useful, as it has saved me time and helped me stay on top of important deadlines. Additionally, the platform integrates with other software, which has helped me manage my HR tasks more efficiently.

Jasmine E.Computer Networking

5.0

User friendly and many resource tools available.

Kishma J.Health, Wellness and Fitness

1.0

They charged me $131 more than what we agreed upon and we tried to cancel their absurd contract, which we are unaware of having to stick with this company

Anonymous ReviewerInformation Technology and Services

1.0

Zenefits didn't file any of the state taxes despite saying they would - leaving a massive mess for us to clean up We therefore decided to terminate, and Zenefits has all our employee records and refuses to turn them over and shut off all access, making it impossible for many of our employees who didn't get these records prior to termination to turn them over. Implementation was also incredibly painful and had none of the support they promised they'd provide.

Carl D.Nonprofit Organization Management

1.0

Everything!! The implementation was a nightmare! The team I worked with did little to nothing to help implement their product. I had to cancel before completing implementation as I had lost all confidence that this software had the support and care needed to handle an entire HRIS.

Joy WilsonHR Manager

10.0

Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info.

Verified UserDirector

10.0

We are using Zenefits as our all-in-one HR and payroll software across our entire company. It greatly simplifies HR for us by having multiple tools, integrations, and is easy to use. As a smaller company without a separate HR dept, this has been a lifesaver for us.
Combining multiple tools/uses into one software Easy to set up and use Lots of integrations

Verified UserDirector

10.0

Awesome system, love the app feature. Employees can easily request time off and get approval through the app.
Easy to use. App feature. Simple and beautiful design.

Verified UserC-Level Executive

1.0

We used Zenefits across our whole organization. It was used as our primary HRIS and payroll system. All employees and partners were paid through Zenefits. Our benefits broker was registered with our account so we set up Zenefits to manage our employees benefit elections as well. The goal was to consolidate the multiple vendors and manual work we did before into one platform that did it all.
Support doesn't exist once you are a customer Tax team has a 3-6 month response time Poor Menu/Navigation structure Fails to pay taxes on time, results in delinquency notices and fees Glitchy UI, sometimes you need to wait a day or two for a section to work again Feels like a perpetual beta product, nothing polished about it

Verified UserProfessional

1.0

We used Zenefits across the whole organization for payroll, time and attendance, benefits administration, time off, and as an HRIS

Scott FricksCFO (Chief Financial Officer)

1.0

We are a small 8-team member business. We did our own payroll for years but finally decided that dealing with forever changing governmental regulation was no longer feasible nor with our time. We began to use Zenefits in the fall of 2020 and despite a rocky start, we forged on and turned payroll over to them completely.
First and foremost, customer service. You cannot call Zenefits and speak with a human. Payroll calculations have been a constant issue and are impossible to get corrected. Tax forms were completed improperly and cannot be corrected.

Shae J.Verified LinkedIn UserHuman Resources Director

5.0

Overall: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

David E.Verified LinkedIn UserCFO

3.0

Overall: I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way.

joy W.HR Manager

5.0

Overall: My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR. The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers. It also significantly reduced internal hours spent on HR data entry and overall employee HR management. This was a huge ROI in terms of the money and time we saved.

Amanda G.Verified LinkedIn UserHuman Resources Generalist

4.0

Overall: Payroll, new hire paperwork, paid time off, and benefits administration are just some of the fundamental HR features managed by Zenefits. We may be a small group, but we're responsible for the same number of procedures as a large company. It's fantastic to have a system in place that keeps everything coordinated without requiring us to constantly monitor, update, calculate, and email each other.

Asnath G.Assistant Projects Manager

5.0

Overall: It is simple to track employees time and attendance with TriNet Zenefits.

Stephanie K.People Ops Partner

4.0

"Zenefits Makes Payroll & Benefits Admin Easy"