ADP Vantage Alternatives & ReviewsUsed by 74% Professionals

ADP Vantage Reviews

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4.3

/5

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Vantage by ADP is a globally scalable HR system that offers a range of capabilities such as talent management, workforce management, HR payroll, benefits administration, as well as resource management. The platform aids in powering the overall business operations, and employee productivity.

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ADP Vantage
4.2
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G2
4.0
Top Comments by G2
Positive Comments
  • Verified User in AutomotiveMid-Market(51-1000 emp.)
    Review
    0.0

    ADP made lots of promises to sell our company. They were continually slow, behind schedule and challenged by their sales promises. We have had a very bad experience. It has put unreasonable requirements and stress on our payroll team. We have over 500 employees who didn't get paid today. ADP completely messed this up. Failed promises. Delays. And now the sales team won't answer calls. I regret signing the contract, it has been a complete disaster. It has taken too much extra energy, time and coordination. Nothing was delivered as promised and I would not recommend to anyone. The sales pitch was great, they made lots of promises and made ADP seem like a easy solution for our company. It has been all sales promises and nothing has gone as promised. The features don't integrate the way they seemed. The transition/implementation has been full of issues, problems and challenges. Our payroll team has had to work hundreds of hours of OT to get the implementation done. I couldn't recommend ADP to any company without having at least 6 months to transition. Really very little. We hoped for a more integrated payroll solution and we have yet to see the benefit that they promised in the sale meetings.

  • Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)
    Review
    5.0

    I have joined my new company Amazon recently and got to check ADP payroll application. It was very easy to understand and has many features. When I logged in first time, it has provided me the instructions clearly which helped me to know various things such as how and where to check payslips, how to upload broadband bills for reimbursements. The best thing I liked about this application is that it has many features which helps us in clear understanding of salary breakup and deductions which are being deducted from our salary. It also helps in comparing current salary with prior month salary with the help of bar diagrams. The only thing I don't like about this application is that we can't download payslips directly into our mobiles or personal laptops and also it does not have separate mobile application. It is recommended for everyone as it is simple and secured. As said earlier, it is very easy to understand and to navigate. It has clear set of instructions what to do and what not to do. Since it is a payroll related matter, it is highly secured and encrypted which is the most important thing.

  • Verified User in Transportation/Trucking/RailroadEnterprise(> 1000 emp.)
    Review
    5.0

    My company has used ADP for payroll since the beginning of my time here, 6+ years! The mobile app is super user-friendly. The dashboard is simple to navigate, and all documents, pay stubs, w2s are easy to download/export. Updating banking info is a breeze and the facial recognition for login is really convenient. I appreciate the color-coded graph on the landing page, as well as the added security feature of being able to "show" or "hide" compensation details. Nothing really - it's functional and easy to use, I've never had a problem! If I could ask for one thing, I would love push notifications when the latest pay period/stub is posted. I'd also like it if they could increase that take-home pay for me, but I digress. :) Being able to access compensation details should be the easiest thing in the world. I've worked for other companies who have terrible "barter" software, or no payroll software/services at all, and it was a nightmare even just trying to get a pay stub. ADP is SO easy & accurate that I don't even think about it, let alone worry about it. That's how it should be!

Negative Comments
  • Frank T.Financial manger
    Review
    0.0

    ADP Payroll Services took over our company's payroll when it bought out the company we were using. Absolutely nothing. Most of the calls I received were marketing calls. They took forever to respond to requests for help; and when they did the service representative was young and completely inexperienced. When ADP took over the payroll, they set our company up as reporting payroll withholdings on Form 941, when we actually report on Form 943. The result was that the IRS thought we were not paying taxes, and we started getting notices from the IRS of delinquency. ADP did not act in a timely fashion to straighten things out. I sent ADP the notices and asked to speak with a supervisor. Instead of a call or communication from a supervisor, I received numerous calls trying to sell me additional services. Ultimately, IRS issued a notice of intent to seize our property to pay the taxes. The ironic thing is that the taxes were paid, just not reported under the correct form. When ADP failed to correct the situation, and we started receiving notice from the IRS that it was taking serious collection efforts, it was at that time that I switched payroll companies. I am still trying to work out this nightmare with the IRS. I have spent many hours on the phone with IRS and have had to file amended returns. ADP was inept at solving the problem it creadted. I have not realized any benefits from ADP Payroll. Only wasted hours and fines and interest paid to the IRS.

  • Verified User in AutomotiveMid-Market(51-1000 emp.)
    Review
    0.0

    ADP made lots of promises to sell our company. They were continually slow, behind schedule and challenged by their sales promises. We have had a very bad experience. It has put unreasonable requirements and stress on our payroll team. We have over 500 employees who didn't get paid today. ADP completely messed this up. Failed promises. Delays. And now the sales team won't answer calls. I regret signing the contract, it has been a complete disaster. It has taken too much extra energy, time and coordination. Nothing was delivered as promised and I would not recommend to anyone. The sales pitch was great, they made lots of promises and made ADP seem like a easy solution for our company. It has been all sales promises and nothing has gone as promised. The features don't integrate the way they seemed. The transition/implementation has been full of issues, problems and challenges. Our payroll team has had to work hundreds of hours of OT to get the implementation done. I couldn't recommend ADP to any company without having at least 6 months to transition. Really very little. We hoped for a more integrated payroll solution and we have yet to see the benefit that they promised in the sale meetings.

  • Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)
    Review
    0.0

    NONE! Nothing! Their service is not personalized, they do not care about the end customer and it is just a transaction-based business. The fact that they are transactional and they do not care about the customer service and making sure that when they make a mistake it is corrected without the customer having to chase them down for all issues to be fixed. NONE! ADP is the worst payroll company I have ever dealt with! They sold their services as though they care and they customize, and a team is there to help when in reality, you cannot get a hold of anyone, you have to stay on hold for over 45 minutes, or if your luck, get a call back within an hour, sometimes it has been several hours before a call back takes place. You open a ticket and it takes 48 hours for anyone to even respond to the ticket. DO NOT choose this company; you will regret it if you care about good service and making sure that you spend your time wisely. If you don't care about your time management, then you will realize very quickly most of your time is chasing them down for what most of the time is not even the right answer. You have to go through several people before even getting the issue properly resolved.

GetApp
4.4
Top Comments by GetApp
Positive Comments
  • konan blaise Ephraim N.International Affairs
    Review
    5.0

    Le personnel n'a plus besoin de se rendre chez son superviseur pour obtenir son solde de prise de force grce l'utilisation du portail en libre-service. le personnel se sent plus habilit prendre le contrle de ses profils avec toutes les mises jour qu'il doit effectuer.

  • Justin G.Accounting
    Review
    5.0

    Overall the software is great. Adp is one of the biggest organizations in the payroll field and that is for a reason.

  • Sheena B.Automotive
    Review
    5.0

    My overall experience has been good however i am a new user and still learning the system

Negative Comments
  • Amy T.Accounting
    Review
    1.0

    The CSR implementing the software was unresponsive and I got login credentials a day before I had to submit payroll. They didn't set up all the tax numbers. So, 2 months later I am having quebec source deductions returned to me. We were told that the system integrates with QBO, it doesn't. We were told that employees could apply for and be approved for time off on line, the portal only allows them to see their paycheques. Paid Time Off can only be accrued and tracked as a % of pay. No tracking possible in the HRIS. The HRIS is only a bunch of templates and some articles. It's a joke. We went from a fully automated system down to a purely manual system that we need to use excel to track all PTO and manually calculate taxes and override in ADP. Plus we cannot use the chat or email support, only phone support that takes 2-3 hrs to access. The sales people disappear once they've sold you a system. They won't return your emails or calls even when you say you will give them more money!!! It seemed like a bait and switch scam. There is no recourse other than to find another payroll system.

  • Anonymous ReviewerManagement Consulting
    Review
    1.0

    Poor.

  • Tim O.Automotive
    Review
    1.0

    Bad

Trustradius
4.0
Top Comments by Trustradius
Positive Comments
  • Verified User
    Review
    5.0

    ADP is well known and has been around for years. We are actually evaluating getting more involved in ADP as a benefits provider and Workers Comp. I can't really compare how another company or product would stack up against them, but what I can say is it would not be beneficial for our company to change to a Paycom or Paychex because every employee has access to ADP and to take the time to train or change things around, in my opinion, would be a disaster. I would not want to take the chance. Besides ADP has been good to us and we are not thinking of making any change to anyone else.
    It is very well suited in handling the processing of our payroll and handling and the reporting and taxes that are required by the government. It has also been very well suited to keeping track of our non-exempt employees time. As these employees punch a physical time clock and ADP does well keeping track of it. ADP has gotten involved in criminal background checking. I don't use them any longer as it seems to be a longer process and more confusing so I went back to our old way of doing the criminal background checks.
    ADP has made tracking our employee's licenses & certifications easier for me. We use to track it manually on paper. We have many licenses & certifications we are tracking. I'm able to run a report and download it to Excel and then sort it to my liking. This has been working very well and presents very well for me to analyze and send reminders to employees and supervisors on a regular basis. As a mechanism to track benefits, it has been great. Again, I can run custom reports and just analyze employee's information from the screen. Keeping track of the benefits within this program has been great. I think the home page where I can post information to all employees has been a neat feature. We use it as an intranet. I post meeting dates and times such as for our 401K, AFLAC or benefit open enrollment. I use it to post open positions for employees. I post all new hires names, positions, start dates and a link to open their picture. We use it to post CPR classes. Also, just to have links to various forms that an employee may need to use or have access to, such as a grievance form, benefits form, employee handbook, incident forms, etc. Needless to say, it has been great means to inform all employees and to change the home page as the time changes and the need arises. Using ADP as a means to track time-off has been a meaningful tool. Again, we can analyze reports or make an adjustment to PTO as needed.
    It seems upon terminating an employee that ADP has changed their termination wizard. It still has Termination Classic, but I have to access it by going into the process, terminate, and choose Classic Termination. It seems like there could just be a choice on the main screen when you go into employment profile and click active and the drop down comes down Classic Termination could be an option there. To rearchive an employee you could just click a button on the screen to re-archive instead of having to go into Process then HR and to Archive. There seem to be too many steps for this process. There is an Employment profile in Employment and in Personal. I always wanted to be in the employment profile that was under Employment. For the longest time when we migrated versions, I would accidentally enter it in Personal. I always wondered why ADP could not change the terminology for the Employment Profile under Personal to something else.

  • Verified User
    Review
    5.0

    I have not used other products before, nor have I evaluated any.
    This is my first time utilizing ADP and have only learned in the the context of how my organization utilizes it. I would say we're still in the early stages, since we have been using it less than a year so far. So far, ADP Workforce Now offers many relevant and helpful modules that centralizes many of our processes, while allowing us to store employee information electronically. We are trying to reduce the methods of paper records that we have used for so long and transitioning over to a more electronic realm and ADP allows that medium.
    Relatively easy to view/add/update employee information, the menu is divided into smaller section to quickly identify the kind of information is available Extensive standard reports available for use; also great that we can request or learn how to do customized reports for different needs
    The effective dating sometimes creates a problem for us when we have to enter in backdated information or records; the function creates different time periods of records each time a new effective date is entered, and if you go into an old record, change something, it'll only change for the period, then you have to go into any records newer than the one that the change was made in, and update each of those as well The goal limit feature for deductions in the payroll system has worked inconsistently for us since we've began utilizing ADP, and we've had to manually track all deductions to ensure that these goal limited functions are even working properly. Having to manually track these defeats the purpose of that function all together. I would definitely favor the ability to multi-task in Workforce now by having open/pending tabs, rather than having to completely leave one section to enter in another. There have been times where I would need to exit out of a set up wizard to access information from the employee's profile, and start all over because I had to cancel out of the set up wizard, rather than "minimize" the task to navigate away from it for a second and go back to it. Instead I've had to start over after I've retrieved the information I needed. On the other hand, if the information is stored in their profile, shouldn't it auto-populate into the necessary fields in the wizards if the information is needed for that particular item?

  • Tammy RobertsManager of Human Resources
    Review
    5.0

    Kronos has a HUGE learning curve. Basically I had to BUILD out the workflows before I could implement. ADP already has the shell built so it is much easier to just customize your work flow instead of building it from scratch. I appreciate the ease of ADP. I felt like I needed an IT degree to use Kronos. I also did not have any professional help with learning how to use the Kronos system other than an out dated manual which was well over 1000 pages and it never had great detail of how to carry out a function from beginning to end. ADP provides support that I can make a phone call that is quick and most of the time I get the help I need fast.
    ADP makes it very easy to provide different levels of access or individualize security measures to specific key employees is a wonderful example of how this system can be utilized. It makes setting up work flows very easy when there are multiple people responsible for completing tasks. It keeps everyone in the loop of where a process is and can identify "who is" or "who is not" following processes. The only issue is that "someone internally" has to know how to maintain the process and keep all records current and transfer ownership of tasks when you have people leave the company. I think most key employees do not have the time to keep up with all the changes that happen in the system with upgrades and the constant moving around of functions and screens.
    Time Keeping is easy, functional and accurate. Love the integration directly into the payroll. I house ALL benefit documents into the FORM LIBRARY and use this instead of a INTRANET. It is way more convenient for the employees to have one portal. I love that employees can enroll into benefits through their portal instead of the "paper" process we were doing before using WFN.
    Hiring knowledgeable employees that KNOW the system well. Training employees to understand the functionality of new products BEFORE it is advertised would be helpful. Having accessible training material for ADMINS that are easy to locate .

Negative Comments
  • Verified User
    Review
    0.5

    ADP Workforce Now was implemented by our company six months ago. It was being used across the entire organization. We selected it based on our research and the representation that it could support our needs in accounting, online timekeeping and HRIS.
    Based on my experience, I would not recommend any ADP product to any of my associates, unless I as looking to put them in bind. We cancelled our contract after less than 6 months due to poor implementation, missed payrolls that were their fault and being misled from the start on what the product was capable of doing. I'm sure the product may be okay for smaller businesses who do not do complex accounting - but if you are looking for information to roll back into Quickbooks or another program to capture cost accounting, or are looking for great customer service then this is NOT the product for you. On a positive note, I will say that in the HR module, there are some GREAT tools for assisting HR - such as forms, guidance, toolkits, etc. Those were a great help, especially to a smaller company with limited HR resources. However, it was not worth the trade off for us to clean up the accounting mess.
    The corporate department did honor promises made to us by our sales representative at the time of sale, even though he was not authorized to make those deals with us. Thankfully, we had in writing from him that ADP would honor it and they did. The customer service and helpdesk was helpful and courteous and returned calls in a timely manner. When things went badly with our sales rep and he was no longer available to speak to us or represent our account, they quickly found us a replacement rep.
    They need to have better training for their sales reps. We were sold a product that did not work well for our size and what we needed it to do; therefore, we were not happy with it's performance from the start because of limitations. The sales person that worked with us called us dozens of times per day and made us lots of promises about what the product could do. He also promised us that would could get out of the contract at any time if we were not happy with it, free ad-ons with the background screen packages in HR, and other things. When the deal was signed, our sales rep was suddenly MIA, the implantation went south and our HR module didnt work (which was a big selling point for us.) When we called the helpline, only one person was authorized to speak to them and we had a hard time getting the system up and running with the MIA sales rep/account manager. The same one who called us a dozen times a day during the front side of the process would never call us back during transition. They need to do a better job with transition. During transition,we were late with several payrolls because our account manager was delinquent in assisting our accounting manager with the transition and set up. We have different payroll schedules (some weekly, some monthly, some semi-monthly). He was supposed to be here two days before payroll for each of those to walk us though that for each of the first time for each payroll to ensure that everything was transitioned. He came the DAY payroll was to be paid. We kept telling him payroll was due on that calendar day and had to be in the bank THAT DAY - he said it was no problem - that it would go in the same day. We were doubtful of that claim, and we soon found out that we had reason to be. Three times in a row, ADP made our payroll late during this learning curve. This company has been in business for 25 years and that is the first time we have ever been late with payroll. We had employees calling that had bounced checks and it cost us additional money to cover bounced check fees.

  • Verified User
    Review
    0.5

    I gave it a 1 because 0 was not an option. See my previous comments. If you don't ask the right question then you don't get the right answer. They will answer part of your question but not the whole question. They will not ask you questions to better understand what it is you are looking for. Some of their answers are very wordy but they don't tell you anything, or they don't make sense. For example an employee earns $17.00 an hour. Industry standard says there are 2080 hours in a year. So if you multiply 17 x 2080 you get 35,360 for their annual salary. But if you look at ADP they say the annual salary is 35,361.36. When I asked about it I got some runaround about Salaried and 86.67 per pay period that did not make any sense. To start with they are 2 different things. Yes they are both wages but one is based upon the year, not the hours worked within the year, and the other is based upon the number of hours worked.
    Not much
    When multiplying the same 2 numbers you get different answers. But both are "right" per ADP. Some reports give you too much info, which is a waste of paper and is not needed i.e. the Time Off Report. When I talked to them about it there wasn't anything they could do. Why do I need to know of an adjustment I made months ago on the current report. All I need is the beginning balance, changes within the period and the ending balance. Other reports aren't available in an easy to read, everything you need basis. I sent a copy from our old program on a Payroll Detail Report for one individual several weeks ago, and they were going to see if they could come up with something similar. I have not heard from them. When setting up a new employee you need to go into several screens to finish entering all the data after you have "completed" the set up. We are in the middle of one time zone, but ADP cannot default our time zone, because some companies use several time zones. Rehires are even worse as ADP wants to put the old file info with the new file. They are two different "files". ADP also assumes home phone and banking info (to name a few) did not change, even though it has been 5 or 6 years since they were here. You have to read all the info in every tile to make sure it is accurate. When setting up a garnishment/lien, you cannot put the goal in. You must save it then go to another place to put the goal in. There are a lot of places that this is the case. You can only do some of the info in one place then go somewhere else to finish it. There would be less room for errors if it was all in one place. When an employee changes positions you have to change supervisor in two different places. Why can't they be linked together? While ADP expects us to fully know and understand how the system works, they themselves barely know and understand their part. They do not understand how it interacts with other parts. For example setting up a new employee, Time & Attendance, Payroll. I have been 5 - 6 months waiting for the manager to call me back in regards to an issue I was having. He was going to help me with it. The last I heard was "give me some dates you are available" I did two weeks worth, with follow-up emails on my part. No response from him.

  • Chelsea ChaseHuman Resources Generalist
    Review
    0.5

    We left ADP for CheckPoint but on our first payroll the implementation failed so we ended up back with ADP by default just so our employees could be paid. Paycor and Paychex were not robust enough for our needs.
    It's well suited in theory for a wide variety of companies of many sizes, their offerings are diverse and extensive and can meet a variety of needs. However for smaller companies who could have their needs met with a simpler system, I would NEVER recommend ADP. You could get better customer service and a better system with a smaller payroll company. Unfortunately, a larger company generally has more needs for a robust system and other offerings (HRIS, document storage etc) that necessitates a system like ADP, and they have the corner on the market for an "all-in-one" solution. If you only have needs for payroll, I would certainly recommend ADP being a last resort.
    Is convenient in terms of their offerings, they have offerings of almost any HR related task needed (time off, time recording, payroll, document storage, performance, recruiting, etc). Payroll processing is fairly straight forward process through ADP.
    Customer service is incompetent and useless in most cases. They are too large at this point to provide a basic level of customer service. Most of the time, you either 1) Get the wrong answer, 2) Get a promise of a call back that never happens, or 3) Have 3 representatives give you 3 different answers. During certain times of year, prepare to sit on hold for 45-75 minutes. It's become a joke for our team that we take pictures of how long we stay on hold with ADP to send to each other. Your "Account Manager" that sells you the product will only return your calls and/or emails if you say you are interested in buying a new product. Repeated requests for contact changes go unanswered, our former Controller who left our company in 2015 is still receiving confidential emails from ADP after 10+ requests to remove him from our system. In trying to improve their UI and make it look "slick" they have made things more complicated and non user-friendly. Reporting has become near impossible to use. Before the "upgrade," I didn't even need their training to run custom reports. Now, it takes me forever to even figure out how to run a simple canned report. In general, they are too big to care about their customers. They know they are the most robust system out there and can meet such a large variety of needs that people would rather stay with them and suffer than find and implement one or several other systems that they would have to get to replace ADP.

Capterra
4.4
Top Comments by Capterra
Comments
  • Sally G.Controller
    Review
    4.0

    Overall WFN is a pretty complex product, with features that most likely are impactful and necessary for larger companies. However, as a small business user, it seems cumbersome in some instances. But by far my biggest issue using this product is with the ADP Support. I have no dedicated support representative; I'm pretty sure every person working for their support is located in another country, and it generally takes me between one and 8 hours overall to get any type of problem fixed. That is not an exaggeration. And I know to expect that almost every time, the call will get disconnected and I may or may not hear back from that representative. Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline!
    The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).
    The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use. We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least. Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.

  • Cody M.Controller
    Review
    4.0

    Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to take a somewhat "hands-off" approach to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not be the most user-friendly, but it works and it's a very powerful tool once learned. Unless your company wants a true "white glove" experience, you can likely not to better for the price than ADP WFN.
    ADP was better to have multiple entities managed together, and is more efficient for high-volume payroll. The price was also more favorable with a fully integrated platform.
    ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.
    There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

  • Collin E.HRIS / Payroll Analyst
    Review
    4.0

    This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
    This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
    ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.

  • Verified Reviewer
    Review
    5.0

    I have been using ADP Workforce Now software program for decades. ADP Workforce Now has significantly reduced my administrative payroll process. ADP Workforce Now does the work for me! It is comforting to know ADP Workforce Now is 100% reliable. I am always confident the payroll process will run effortlessly and efficiently. I highly recommend it!
    ADP Workforce Now was highly recommended from a colleague. My previous company made a few too many errors. The paychecks had to be reprinted which delayed receiving the paychecks on many paydays.
    ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy steps. I also applaud the implementation team for making the initial transition/conversion process painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce Now with ease. The team knew exactly how transfer my historical data perfectly! Additionally, as a small business owner, I find the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my business from potential legal consequences.
    I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.

  • Margaret C.Payroll and Benefits Manager
    Review
    4.0

    The most significant benefit for our organization is the reduction of paper flying between facilities. As our managers have become more and more comfortable with WFN we've been able to move away from paper to electronic delivery and processing. The biggest time saver, and I believe improvement in communication, has been using the on line time off request function. This year end we will also be implementing electronic delivery of W2s.
    Dissatisfaction with both product and customer upport
    WFN is, for the most part, intuitive for day to day operations. Time clock adjustments, change of status, report production -- the daily interaction and typical use is easy to learn and to train on. When I have a problem or something I'm not familiar with customer service support, especially the reporting group, is very patient and helpful.
    The constant "updates" cause problems. It seems these are done over weekends so when I come in on Monday it's not uncommon to run into unexpected delays; what worked on Friday doesn't work Monday morning. As an example, the most recent update required a code for Health Care Eligibility Date in the Tax Section of the New Hire module. It was impossible to locate this code and required a call to customer service. Unfortunately my account manager was only vaguely familiar with this new requirement and it took about 20-minutes on the phone to work out what was needed, the 'why' of the need and what the random code signified is still not clear. The frequency of the updates along with the scope make it difficult to keep up.

  • April L.Counselor
    Review
    5.0

    I appreciate how many employees can essentially sign in to their cell phone , computers, or tablet as opposed to writing down time cards and sending them electronically every two weeks. It saves me a great deal of time and we realize time squandered is cash squandered. This software can essentially be accessed anywhere. It is easy to check your balances for time off, vacation, and overall benefits with just a click. Customer support is always quick to assist and resolve any issues should they arise.
    Essentially the switch was made as the company grew in size. It made payroll run smoothly, and quickly, vs having to manually add times for our employees; which could sometimes cause delays in paychecks.
    I have confidence in all that ADP does particularly in the field of finance. What I like best is the means by which it offers not many blunders contrasted with other finance programming I've utilized beforehand. It likewise radiates a specific present day feel dissimilar to other finance programming that appear to be obsolete with a higher-than-regular number of snaps to actuate a specific assignment.
    While I don't always favor marking in continually at whatever point I access the stage utilizing my cell phone, I can also appreciate and understand that this sometimes daunting task is only an added benefit, to ensure my personal information is secure. With cell phones currently using unique mark scanner, I feel it's smarter to sign in than getting rid of logins.