ADP Vantage Reviews

Anton E.Founder & CoS

0.0

Frankly, our experience with ADP was so challenging that it's difficult to highlight the positives. Our team is relieved to have moved on from ADP. We've since switched to Papaya Global for our payroll needs, and the difference has been night and day. Review collected by and hosted on G2.com.

Sowmya C.Accounting

5.0

7) The customer support desk allows you to submit requests to the operations support team for issues related to Gratuity, PF, PT, SA, and income taxes. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

4.0

First off, they handle all the nitty-gritty details of paying employees accurately and on time. For someone like me, that means less worry about making mistakes or missing deadlines. Review collected by and hosted on G2.com.

Verified User in TelecommunicationsMid-Market(51-1000 emp.)

0.0

Pretty much everything...on the odd occasion I can log in unhindered by the ridiculously password authentication system, I'm thrust in to a world of almost comically buggy software where it is a struggle to perform the simplest of tasks. Even when it does work...it's looks and feels cheap and nasty. Review collected by and hosted on G2.com.

Verified User in Hospital & Health CareMid-Market(51-1000 emp.)

0.0

It is just wrong, makes tons of errors. Review collected by and hosted on G2.com.

Verified User in RetailSmall-Business(50 or fewer emp.)

0.0

the hidden fees, 2-hour phone call, given the run around with no explanation. Lack of support for small businesses. Do not try and switch without planning it. ADP will hidden fee you and make it very difficult for you to switch. They will not give you support or explanation when you question. Review collected by and hosted on G2.com.

Dawn H.Automotive

5.0

I love this program its so easy to use and keeps all my payroll in one spot

Marie R.Music

5.0

I love how I was able to access all my files regarding my payroll, direct deposit, pay stubs in all one access. It is very easy to navigate around. I would highly recommend ADP Workforce now for people who wants to access their payment information and make it easy for them to get paid.

Kavindu Githsara K.E-Learning

5.0

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Josh O.Alternative Medicine

1.0

NO and I mean NO customer support. The online system is constantly down, the phone system will not allow you to authenticate or reset two step verifications without being online (see first compliant). Constantly this software is plagued with issues and no one seems to care. Don't install it.

Anonymous ReviewerManagement Consulting

1.0

Where to begin. I lost numerous new hires due to difficult, clunky, and glitchy onboarding experience.

Tim O.Automotive

1.0

Everything, horrible customer service and hard to reach an agent

Sandra SantiagoHR Manager

10.0

I currently use ADP Workforce Now within my current Role. I am the only employee that currently utilizes the system for payroll processing although employees have access at the employee level (self service). The issues addressed are time and attendance and payroll processing.
Ease of use (user friendly). Easy flow from time keeping into payroll. Reports are very user friendly.

Tara KellyHR Manager

10.0

It's used across the whole organization as our entire HR information system. Hourly employees use it to clock in, we use it for payroll processing and PTO requests, we have the recruiting feature to attract and hire the right candidates. It's addressed a lot of problems, mostly through the ability for all staff to see their information. They can directly view their timecards throughout the week so they know how many hours they're working, they can pull up past pay statements and tax forms. Hiring managers can view all applications and indicate the steps they would like us to take. Transparency has been key and has been really beneficial.

Kay ParksHR Generalist

10.0

ADP is being used by all departments in our organization. In HR we use it for talent management and record keeping, finance uses it for reporting and payroll processing, upper level management uses it to manage their teams, and employees use it to track their personal and employment information. It's a godsend. We previously used 8 systems to handle the tasks and processes that ADP Workforce Now does for us in a seamless and seemingly effortless way. It has saved us time and allowed us to reallocate manpower to processes that grow our business.
Accuracy is incredibly important in Workforce Now and it is evident in the thorough implementation process that the employees at ADP have fully embraced this. ADP has amazing reporting abilities. There isn't hardly any field that you can't report on.

Verified UserExecutive

1.0

I was the main decision maker in the selection of the ADP Workforce Now product for the retail organization that I previously worked for. It was used across the entire organization from Payroll to HRMS to benefits to employee clocking in and out. Frankly, I felt like ADP sold us a product that was not good for our business.
It is not intuitive. Keep it simple! Everything about ADP is very difficult. Have customer service people available on weekends. Make the report generator easy to use. Make the set up easy. Everything about ADP Workforce Now is very difficult.

Chelsea ChaseHuman Resources Generalist

1.0

We use it for payroll, HRIS, document storage, time off tracking and employee self-service. We recently moved to electronic document storage and we had an outside company scan our current documents and use ADP to keep the electronic files stored and sorted. ADP is our HRIS system of record and the central resource for our HR team. Employees are able to request time off and update their address/taxes/direct deposit on self-service through ADP.
Customer service is incompetent and useless in most cases. They are too large at this point to provide a basic level of customer service. Most of the time, you either 1) Get the wrong answer, 2) Get a promise of a call back that never happens, or 3) Have 3 representatives give you 3 different answers. During certain times of year, prepare to sit on hold for 45-75 minutes. It's become a joke for our team that we take pictures of how long we stay on hold with ADP to send to each other. Your "Account Manager" that sells you the product will only return your calls and/or emails if you say you are interested in buying a new product. Repeated requests for contact changes go unanswered, our former Controller who left our company in 2015 is still receiving confidential emails from ADP after 10+ requests to remove him from our system. In trying to improve their UI and make it look "slick" they have made things more complicated and non user-friendly. Reporting has become near impossible to use. Before the "upgrade," I didn't even need their training to run custom reports. Now, it takes me forever to even figure out how to run a simple canned report. In general, they are too big to care about their customers. They know they are the most robust system out there and can meet such a large variety of needs that people would rather stay with them and suffer than find and implement one or several other systems that they would have to get to replace ADP.

Verified UserProfessional

1.0

ADP has been the worst Payroll Company I have used to date. I have used Paychex Flex as well as Citibank Payroll, never once have I been put in the positions I have been put in with ADP. The customer service is terrible and does not offer resolutions. It's "their way or no way." The lack of professionalism and education when it comes to finances, taxes, and deductions is at an all time low. The staff of ADP needs proper education in tasks that are supposed to be their number one service. To say that I am displeased with ADP is an understatement. I will be shopping for a new payroll company immediately.
Lack of professionalism Lack of knowledge poor customer service

Derek P.Onboarding Specialist

1.0

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Angela N.CXO

5.0

Overall, Workforce Now has been a great tool for our company. The Bridge is a great tool if you want to try to problem solve something without reaching out to customer service! You can find almost any topic on The Bridge.

Rashid C.Teaching Assistant

5.0

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Karly M.Compliance Consultant

5.0

I really enjoy using ADP and feel very lucky this is who my company chose to use!

Sabrina B.Clinical Research Coodinator

5.0

My overall experience with ADP is great, it has been working well with me.

Michelle C.Dj

4.0

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