ADP Workforce Now4.2
- Scott A.SVP
NOTHING. This has to be one of the most poorly run companies I have ever experienced. They have no customer service. It is all window dressing. When the program works it is alright, however, it has bugs and they release features and change the product without notifying not just their customers, but their own staff. They have staffing issues which effects everything. They only care about the sale and will sell you anything and everything, but will nto follow through on implementations. AVOID AVOID AVOID. Until they figure out their operations I wouldnt touch ADP with a 10 foot poll. Go with another company that actually cares. It seems they have determined they are too big to fail and have decided not to invest in customer service. Right now I dislike everything. I have never experienced a company with horrible customer service, a buggy product, a tech team that doesnt issue releases on their updates to even their own internal teams. They are a dinasour that is living off of their size and act as if they are too big to fail. There workforce when you speak to them hates on management. Their departments dont talk to one another. I would recommend their leadership team take a hard look in the mirror and realize that they are at an inflection point do they want to go the route of Sears and Kodak or actually thrive as a company. Size and legacy only helps you survive for so long. I would look at other options. It is a company that is relying on its size and history nothing more. Their customer service is awful. They have employees that dont know what they are doing. Mangement seems to leave their rank and file to the slaughter with zero training. Started with payroll, tryign to setup Time and Attendance, but they have been "implementing" it with me for 4 months with no complete setup. Also document cloud and onboarding, but signed a contract a month ago and havent even been contacted by anyone. STAY AWAY until they get their house and operations in order. I'm so sorry to hear about your experience. We do take your concerns very seriously and we would like to have them addressed. If you can please contact me at AmbassadorNow@adp.com, someone will reach out to you directly.
- Nichole B.Technical Hiring Coordinator
I would like to be able to provide an upside to create a balanced review, I, unfortunately, can't think of anything workforce now does that I haven't gotten done better with someone else. Support is severely lacking. We put in an email, get the run around, get told that this isn't something the software can do, after showing proof that it is something that it did in the past we then get told it was a feature change! The API is bollox, there is an implementation fee for everything, you sneeze and need to wipe your nose that's a 5K implementation fee for tissue usage. Things that seem simple to add, nope, that's something that they have to write special for you for a modest fee of mere thousands. You would think being a leader in the HRIS space with the longevity that ADP has they would do a better job. If you are considering ADP question your salesperson thoroughly, they aren't above lying to you. Consider almost anything else instead. Workforce Now is our HRIS system, it allows employees to login and view their benefit and pay info, and provides time clock connectivity through a poorly written API. We use it for reviews but I don't recommend that either. Hello Nichole, We appreciate your feedback and sorry to hear about your experience. We do take clients comments very seriously and we would like the opprotunity to address with the desire to improve your experience. Please contact me directly at Ambassadornow@adp.com and I'll work with our leadership directly. I look forward to working with you.
- Verified User in BankingMid-Market(51-1000 emp.)
We use ADP Workforce Now for payroll, leave tracking, benefit deductions, and timecard punches. It is nice that it is so integrated. Our employees clock in on their phones and not a time clock. They can also request leave from their phones. We have also done policy acknowledgments in ADP for several years. We like the timestamp feature and the ability to record who hasn't completed the acknowledgment so that we can send them email reminders. We have historical information in ADP and can go back to see salary history or previous titles held. We have used ADP for over 10 years, and feel that historical data is valuable. Another feature we use is the Doc cloud. We no longer have paper files. This is very efficient in our remote world to have everything electronic. Their reporting feature is a little cumbersome. If someone works in two departments in one year, it lists them on two separate lines. We have to add them together to get one line for year-to-date information. Also, some reports within ADP download to Excel and alphabetized last names with 'Mc' or O' differently in two reports both downloaded from ADP. The ADP reporting feature needs to be updated. I use the multiple worksite report and it is not accurate for the state of WI so i have to re-enter the numbers. It is accurate for ND but not WI. Also, if you include branch and earnings it puts an employee on two separate lines instead of combining them. It would be nice if there was a feature where we could combine them if we wanted the option.
- Jaronika D.Employee Experience Architecht
ADP is a great payroll application and overall should focus their business on remaining in the top tier for payroll. The application had the ability to handle simple to very complex payroll processes. Their understanding of payroll rules and regulations throughout the country is what makes them stand apart from other applications. They have the ability to continue to expand the payroll pieces of the application faster and more efficient than other applications. The ancillary areas that ADP has adopted over the years from M&A and product expansion has left customers wanting more. The lack of ownership on most of the application makes it hard for most companies to take ownership of their business and data. ADP began as a service industry for payroll and it shows with the way that the application is configured. ADP has worked with the new Vantage product to resolve some of the issues but it still does not check all of the boxes. One of the major areas where ADP is not a true competitor in the HCM industry is in the reporting. The reporting is limited and doesn't allow for companies to scale easily. I would really look at your setup and determine if you want a system that does more than just payroll. If you need a system with scalability to do more then I would recommend looking at other systems as well. We were able to run payroll smoothly and successfully, however we ultimately had to switch platforms in order to realize greater opportunities with a system.
- Verified User in MachineryMid-Market(51-1000 emp.)
Very little. My mother told me if I had nothing nice to say... Our implementation process was a joke. There were some good employees on the ADP team, but the implementation specialist didn't know the basics, fed us misinformation, configured our system wrong in multiple ways that still have not been repaired, including when it comes to government remittances. She insisted that the system would be fixed up after implementation, 6 months on despite multiple requests we still can't use the basics we are paying for. There was little to no communication between implantation team members causing us to waste time repeating the same information over again. The training is heavy and frankly a waste of time. Could be so much more efficient. It's overly complicated to enter pay information pertaining to holiday and vacation pay for commission based employees or those who work overtime. With all the new cloud-based payroll and HRIS on the market there is no excuse for such a cumbersome application. Hate is a strong word, but that's the first one that comes to mind when I think of ADP WFN. We were looking to streamline payroll processes and create an HRIS. All this did was create more problems and a time vacuum.
- Kristy S.Chief Human Resources and Marketing Senior Vice President
Payroll function works nicely and mobile app is convenient. The time & attendance feature is nice and easy to use. The ATS system is archaic and way behind that of competitors. Service is awful - you are on hold forever. They recently came out with a one-on-one contact person - she is never available and when she does return a call - it is after hours and unhelpful. You often get reps that don't know the system and don't speak good English. It is very frustrating. You have to call separate numbers for ATS too. For payroll and time - it is a good system if you know what to do and don't require support. For ATS - look elsewhere. We are able to process payroll and seamlessly move Time to payroll. Benefit accruals work well. Kristy - Thank you for taking the time to review our WFN product. We appreciate your feedback on our new service model. We are continuing to evolve our model, supporting technology and call back up strategy. I have a asked a member of the management team in your region to contact you, so that we can ensure your experience is seamless whether your Account Manager is available or not.
- konan blaise Ephraim N.International Affairs
Le personnel n'a plus besoin de se rendre chez son superviseur pour obtenir son solde de prise de force grce l'utilisation du portail en libre-service. le personnel se sent plus habilit prendre le contrle de ses profils avec toutes les mises jour qu'il doit effectuer.
- Justin G.Accounting
Overall the software is great. Adp is one of the biggest organizations in the payroll field and that is for a reason.
- Sheena B.Automotive
My overall experience has been good however i am a new user and still learning the system
- Amy T.Accounting
The CSR implementing the software was unresponsive and I got login credentials a day before I had to submit payroll. They didn't set up all the tax numbers. So, 2 months later I am having quebec source deductions returned to me. We were told that the system integrates with QBO, it doesn't. We were told that employees could apply for and be approved for time off on line, the portal only allows them to see their paycheques. Paid Time Off can only be accrued and tracked as a % of pay. No tracking possible in the HRIS. The HRIS is only a bunch of templates and some articles. It's a joke. We went from a fully automated system down to a purely manual system that we need to use excel to track all PTO and manually calculate taxes and override in ADP. Plus we cannot use the chat or email support, only phone support that takes 2-3 hrs to access. The sales people disappear once they've sold you a system. They won't return your emails or calls even when you say you will give them more money!!! It seemed like a bait and switch scam. There is no recourse other than to find another payroll system.
- Anonymous ReviewerManagement Consulting
- Tim O.Automotive
- Verified User
ADP is well known and has been around for years. We are actually evaluating getting more involved in ADP as a benefits provider and Workers Comp. I can't really compare how another company or product would stack up against them, but what I can say is it would not be beneficial for our company to change to a Paycom or Paychex because every employee has access to ADP and to take the time to train or change things around, in my opinion, would be a disaster. I would not want to take the chance. Besides ADP has been good to us and we are not thinking of making any change to anyone else.
It is very well suited in handling the processing of our payroll and handling and the reporting and taxes that are required by the government. It has also been very well suited to keeping track of our non-exempt employees time. As these employees punch a physical time clock and ADP does well keeping track of it. ADP has gotten involved in criminal background checking. I don't use them any longer as it seems to be a longer process and more confusing so I went back to our old way of doing the criminal background checks.
ADP has made tracking our employee's licenses & certifications easier for me. We use to track it manually on paper. We have many licenses & certifications we are tracking. I'm able to run a report and download it to Excel and then sort it to my liking. This has been working very well and presents very well for me to analyze and send reminders to employees and supervisors on a regular basis. As a mechanism to track benefits, it has been great. Again, I can run custom reports and just analyze employee's information from the screen. Keeping track of the benefits within this program has been great. I think the home page where I can post information to all employees has been a neat feature. We use it as an intranet. I post meeting dates and times such as for our 401K, AFLAC or benefit open enrollment. I use it to post open positions for employees. I post all new hires names, positions, start dates and a link to open their picture. We use it to post CPR classes. Also, just to have links to various forms that an employee may need to use or have access to, such as a grievance form, benefits form, employee handbook, incident forms, etc. Needless to say, it has been great means to inform all employees and to change the home page as the time changes and the need arises. Using ADP as a means to track time-off has been a meaningful tool. Again, we can analyze reports or make an adjustment to PTO as needed.
It seems upon terminating an employee that ADP has changed their termination wizard. It still has Termination Classic, but I have to access it by going into the process, terminate, and choose Classic Termination. It seems like there could just be a choice on the main screen when you go into employment profile and click active and the drop down comes down Classic Termination could be an option there. To rearchive an employee you could just click a button on the screen to re-archive instead of having to go into Process then HR and to Archive. There seem to be too many steps for this process. There is an Employment profile in Employment and in Personal. I always wanted to be in the employment profile that was under Employment. For the longest time when we migrated versions, I would accidentally enter it in Personal. I always wondered why ADP could not change the terminology for the Employment Profile under Personal to something else.
- Verified User
I have not used other products before, nor have I evaluated any.
This is my first time utilizing ADP and have only learned in the the context of how my organization utilizes it. I would say we're still in the early stages, since we have been using it less than a year so far. So far, ADP Workforce Now offers many relevant and helpful modules that centralizes many of our processes, while allowing us to store employee information electronically. We are trying to reduce the methods of paper records that we have used for so long and transitioning over to a more electronic realm and ADP allows that medium.
Relatively easy to view/add/update employee information, the menu is divided into smaller section to quickly identify the kind of information is available Extensive standard reports available for use; also great that we can request or learn how to do customized reports for different needs
The effective dating sometimes creates a problem for us when we have to enter in backdated information or records; the function creates different time periods of records each time a new effective date is entered, and if you go into an old record, change something, it'll only change for the period, then you have to go into any records newer than the one that the change was made in, and update each of those as well The goal limit feature for deductions in the payroll system has worked inconsistently for us since we've began utilizing ADP, and we've had to manually track all deductions to ensure that these goal limited functions are even working properly. Having to manually track these defeats the purpose of that function all together. I would definitely favor the ability to multi-task in Workforce now by having open/pending tabs, rather than having to completely leave one section to enter in another. There have been times where I would need to exit out of a set up wizard to access information from the employee's profile, and start all over because I had to cancel out of the set up wizard, rather than "minimize" the task to navigate away from it for a second and go back to it. Instead I've had to start over after I've retrieved the information I needed. On the other hand, if the information is stored in their profile, shouldn't it auto-populate into the necessary fields in the wizards if the information is needed for that particular item?
- Tammy RobertsManager of Human Resources
Kronos has a HUGE learning curve. Basically I had to BUILD out the workflows before I could implement. ADP already has the shell built so it is much easier to just customize your work flow instead of building it from scratch. I appreciate the ease of ADP. I felt like I needed an IT degree to use Kronos. I also did not have any professional help with learning how to use the Kronos system other than an out dated manual which was well over 1000 pages and it never had great detail of how to carry out a function from beginning to end. ADP provides support that I can make a phone call that is quick and most of the time I get the help I need fast.
ADP makes it very easy to provide different levels of access or individualize security measures to specific key employees is a wonderful example of how this system can be utilized. It makes setting up work flows very easy when there are multiple people responsible for completing tasks. It keeps everyone in the loop of where a process is and can identify "who is" or "who is not" following processes. The only issue is that "someone internally" has to know how to maintain the process and keep all records current and transfer ownership of tasks when you have people leave the company. I think most key employees do not have the time to keep up with all the changes that happen in the system with upgrades and the constant moving around of functions and screens.
Time Keeping is easy, functional and accurate. Love the integration directly into the payroll. I house ALL benefit documents into the FORM LIBRARY and use this instead of a INTRANET. It is way more convenient for the employees to have one portal. I love that employees can enroll into benefits through their portal instead of the "paper" process we were doing before using WFN.
Hiring knowledgeable employees that KNOW the system well. Training employees to understand the functionality of new products BEFORE it is advertised would be helpful. Having accessible training material for ADMINS that are easy to locate .
- Verified User
ADP Workforce Now was implemented by our company six months ago. It was being used across the entire organization. We selected it based on our research and the representation that it could support our needs in accounting, online timekeeping and HRIS.
Based on my experience, I would not recommend any ADP product to any of my associates, unless I as looking to put them in bind. We cancelled our contract after less than 6 months due to poor implementation, missed payrolls that were their fault and being misled from the start on what the product was capable of doing. I'm sure the product may be okay for smaller businesses who do not do complex accounting - but if you are looking for information to roll back into Quickbooks or another program to capture cost accounting, or are looking for great customer service then this is NOT the product for you. On a positive note, I will say that in the HR module, there are some GREAT tools for assisting HR - such as forms, guidance, toolkits, etc. Those were a great help, especially to a smaller company with limited HR resources. However, it was not worth the trade off for us to clean up the accounting mess.
The corporate department did honor promises made to us by our sales representative at the time of sale, even though he was not authorized to make those deals with us. Thankfully, we had in writing from him that ADP would honor it and they did. The customer service and helpdesk was helpful and courteous and returned calls in a timely manner. When things went badly with our sales rep and he was no longer available to speak to us or represent our account, they quickly found us a replacement rep.
They need to have better training for their sales reps. We were sold a product that did not work well for our size and what we needed it to do; therefore, we were not happy with it's performance from the start because of limitations. The sales person that worked with us called us dozens of times per day and made us lots of promises about what the product could do. He also promised us that would could get out of the contract at any time if we were not happy with it, free ad-ons with the background screen packages in HR, and other things. When the deal was signed, our sales rep was suddenly MIA, the implantation went south and our HR module didnt work (which was a big selling point for us.) When we called the helpline, only one person was authorized to speak to them and we had a hard time getting the system up and running with the MIA sales rep/account manager. The same one who called us a dozen times a day during the front side of the process would never call us back during transition. They need to do a better job with transition. During transition,we were late with several payrolls because our account manager was delinquent in assisting our accounting manager with the transition and set up. We have different payroll schedules (some weekly, some monthly, some semi-monthly). He was supposed to be here two days before payroll for each of those to walk us though that for each of the first time for each payroll to ensure that everything was transitioned. He came the DAY payroll was to be paid. We kept telling him payroll was due on that calendar day and had to be in the bank THAT DAY - he said it was no problem - that it would go in the same day. We were doubtful of that claim, and we soon found out that we had reason to be. Three times in a row, ADP made our payroll late during this learning curve. This company has been in business for 25 years and that is the first time we have ever been late with payroll. We had employees calling that had bounced checks and it cost us additional money to cover bounced check fees.
- Verified User
I gave it a 1 because 0 was not an option. See my previous comments. If you don't ask the right question then you don't get the right answer. They will answer part of your question but not the whole question. They will not ask you questions to better understand what it is you are looking for. Some of their answers are very wordy but they don't tell you anything, or they don't make sense. For example an employee earns $17.00 an hour. Industry standard says there are 2080 hours in a year. So if you multiply 17 x 2080 you get 35,360 for their annual salary. But if you look at ADP they say the annual salary is 35,361.36. When I asked about it I got some runaround about Salaried and 86.67 per pay period that did not make any sense. To start with they are 2 different things. Yes they are both wages but one is based upon the year, not the hours worked within the year, and the other is based upon the number of hours worked.
When multiplying the same 2 numbers you get different answers. But both are "right" per ADP. Some reports give you too much info, which is a waste of paper and is not needed i.e. the Time Off Report. When I talked to them about it there wasn't anything they could do. Why do I need to know of an adjustment I made months ago on the current report. All I need is the beginning balance, changes within the period and the ending balance. Other reports aren't available in an easy to read, everything you need basis. I sent a copy from our old program on a Payroll Detail Report for one individual several weeks ago, and they were going to see if they could come up with something similar. I have not heard from them. When setting up a new employee you need to go into several screens to finish entering all the data after you have "completed" the set up. We are in the middle of one time zone, but ADP cannot default our time zone, because some companies use several time zones. Rehires are even worse as ADP wants to put the old file info with the new file. They are two different "files". ADP also assumes home phone and banking info (to name a few) did not change, even though it has been 5 or 6 years since they were here. You have to read all the info in every tile to make sure it is accurate. When setting up a garnishment/lien, you cannot put the goal in. You must save it then go to another place to put the goal in. There are a lot of places that this is the case. You can only do some of the info in one place then go somewhere else to finish it. There would be less room for errors if it was all in one place. When an employee changes positions you have to change supervisor in two different places. Why can't they be linked together? While ADP expects us to fully know and understand how the system works, they themselves barely know and understand their part. They do not understand how it interacts with other parts. For example setting up a new employee, Time & Attendance, Payroll. I have been 5 - 6 months waiting for the manager to call me back in regards to an issue I was having. He was going to help me with it. The last I heard was "give me some dates you are available" I did two weeks worth, with follow-up emails on my part. No response from him.
- Chelsea ChaseHuman Resources Generalist
We left ADP for CheckPoint but on our first payroll the implementation failed so we ended up back with ADP by default just so our employees could be paid. Paycor and Paychex were not robust enough for our needs.
It's well suited in theory for a wide variety of companies of many sizes, their offerings are diverse and extensive and can meet a variety of needs. However for smaller companies who could have their needs met with a simpler system, I would NEVER recommend ADP. You could get better customer service and a better system with a smaller payroll company. Unfortunately, a larger company generally has more needs for a robust system and other offerings (HRIS, document storage etc) that necessitates a system like ADP, and they have the corner on the market for an "all-in-one" solution. If you only have needs for payroll, I would certainly recommend ADP being a last resort.
Is convenient in terms of their offerings, they have offerings of almost any HR related task needed (time off, time recording, payroll, document storage, performance, recruiting, etc). Payroll processing is fairly straight forward process through ADP.
Customer service is incompetent and useless in most cases. They are too large at this point to provide a basic level of customer service. Most of the time, you either 1) Get the wrong answer, 2) Get a promise of a call back that never happens, or 3) Have 3 representatives give you 3 different answers. During certain times of year, prepare to sit on hold for 45-75 minutes. It's become a joke for our team that we take pictures of how long we stay on hold with ADP to send to each other. Your "Account Manager" that sells you the product will only return your calls and/or emails if you say you are interested in buying a new product. Repeated requests for contact changes go unanswered, our former Controller who left our company in 2015 is still receiving confidential emails from ADP after 10+ requests to remove him from our system. In trying to improve their UI and make it look "slick" they have made things more complicated and non user-friendly. Reporting has become near impossible to use. Before the "upgrade," I didn't even need their training to run custom reports. Now, it takes me forever to even figure out how to run a simple canned report. In general, they are too big to care about their customers. They know they are the most robust system out there and can meet such a large variety of needs that people would rather stay with them and suffer than find and implement one or several other systems that they would have to get to replace ADP.
- Sally G.Controller
Overall WFN is a pretty complex product, with features that most likely are impactful and necessary for larger companies. However, as a small business user, it seems cumbersome in some instances. But by far my biggest issue using this product is with the ADP Support. I have no dedicated support representative; I'm pretty sure every person working for their support is located in another country, and it generally takes me between one and 8 hours overall to get any type of problem fixed. That is not an exaggeration. And I know to expect that almost every time, the call will get disconnected and I may or may not hear back from that representative. Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline!
The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).
The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use. We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least. Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.
- Cody M.Controller
Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to take a somewhat "hands-off" approach to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not be the most user-friendly, but it works and it's a very powerful tool once learned. Unless your company wants a true "white glove" experience, you can likely not to better for the price than ADP WFN.
ADP was better to have multiple entities managed together, and is more efficient for high-volume payroll. The price was also more favorable with a fully integrated platform.
ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.
There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.
- Collin E.HRIS / Payroll Analyst
This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.
- Verified Reviewer
I have been using ADP Workforce Now software program for decades. ADP Workforce Now has significantly reduced my administrative payroll process. ADP Workforce Now does the work for me! It is comforting to know ADP Workforce Now is 100% reliable. I am always confident the payroll process will run effortlessly and efficiently. I highly recommend it!
ADP Workforce Now was highly recommended from a colleague. My previous company made a few too many errors. The paychecks had to be reprinted which delayed receiving the paychecks on many paydays.
ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress! ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy steps. I also applaud the implementation team for making the initial transition/conversion process painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce Now with ease. The team knew exactly how transfer my historical data perfectly! Additionally, as a small business owner, I find the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my business from potential legal consequences.
I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.
- Margaret C.Payroll and Benefits Manager
The most significant benefit for our organization is the reduction of paper flying between facilities. As our managers have become more and more comfortable with WFN we've been able to move away from paper to electronic delivery and processing. The biggest time saver, and I believe improvement in communication, has been using the on line time off request function. This year end we will also be implementing electronic delivery of W2s.
Dissatisfaction with both product and customer upport
WFN is, for the most part, intuitive for day to day operations. Time clock adjustments, change of status, report production -- the daily interaction and typical use is easy to learn and to train on. When I have a problem or something I'm not familiar with customer service support, especially the reporting group, is very patient and helpful.
The constant "updates" cause problems. It seems these are done over weekends so when I come in on Monday it's not uncommon to run into unexpected delays; what worked on Friday doesn't work Monday morning. As an example, the most recent update required a code for Health Care Eligibility Date in the Tax Section of the New Hire module. It was impossible to locate this code and required a call to customer service. Unfortunately my account manager was only vaguely familiar with this new requirement and it took about 20-minutes on the phone to work out what was needed, the 'why' of the need and what the random code signified is still not clear. The frequency of the updates along with the scope make it difficult to keep up.
- April L.Counselor
I appreciate how many employees can essentially sign in to their cell phone , computers, or tablet as opposed to writing down time cards and sending them electronically every two weeks. It saves me a great deal of time and we realize time squandered is cash squandered. This software can essentially be accessed anywhere. It is easy to check your balances for time off, vacation, and overall benefits with just a click. Customer support is always quick to assist and resolve any issues should they arise.
Essentially the switch was made as the company grew in size. It made payroll run smoothly, and quickly, vs having to manually add times for our employees; which could sometimes cause delays in paychecks.
I have confidence in all that ADP does particularly in the field of finance. What I like best is the means by which it offers not many blunders contrasted with other finance programming I've utilized beforehand. It likewise radiates a specific present day feel dissimilar to other finance programming that appear to be obsolete with a higher-than-regular number of snaps to actuate a specific assignment.
While I don't always favor marking in continually at whatever point I access the stage utilizing my cell phone, I can also appreciate and understand that this sometimes daunting task is only an added benefit, to ensure my personal information is secure. With cell phones currently using unique mark scanner, I feel it's smarter to sign in than getting rid of logins.