ADP Workforce Now Reviews

Alicia H.Chief of Staff

4.0

ADP Workforce Now has so much reporting capability. With a plethora of pre-built fields and modules, I can plug and play the information I need for every employee. The data is fed into a highly complex system for standard and customizable reports for easy auditing and tracking. Review collected by and hosted on G2.com.

Brian S.Human Resources Manager

3.5

We've been using ADP now for over six years. We are an employer that has over 500 employees scattered throughout 12 locations. ADP helped us streamline and modernize our payroll, and created a much better experience for both the practitioner and the end-user. Review collected by and hosted on G2.com.

Mateo C.Mid-Market(51-1000 emp.)

4.0

ADP has a lot of features and functionalities that you can use like sourcing for candidates. You can also build Training or Learning Resources (LMS) within ADP plus there are benefits offered for members. Perks! Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessMid-Market(51-1000 emp.)

1.0

We switched to Ascentis and have much better engagement scores now . Review collected by and hosted on G2.com.

Verified User in Human ResourcesMid-Market(51-1000 emp.)

1.0

The service aspect is horrible. If you don't have a great Relationship Manager, consider moving to another platform. This platform is rather expensive and the level of service can be rather lack luster. Also - for whatever reason, onboarding is not included in the price of the service. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

1.0

The messages and notifications section doesn't make sense. Doesn't seem like user can delete messages, only archive. Review collected by and hosted on G2.com.

Dawn H.Automotive

5.0

I love this program its so easy to use and keeps all my payroll in one spot

Marie R.Music

5.0

I love how I was able to access all my files regarding my payroll, direct deposit, pay stubs in all one access. It is very easy to navigate around. I would highly recommend ADP Workforce now for people who wants to access their payment information and make it easy for them to get paid.

Kavindu Githsara K.E-Learning

5.0

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Josh O.Alternative Medicine

1.0

NO and I mean NO customer support. The online system is constantly down, the phone system will not allow you to authenticate or reset two step verifications without being online (see first compliant). Constantly this software is plagued with issues and no one seems to care. Don't install it.

Anonymous ReviewerManagement Consulting

1.0

Where to begin. I lost numerous new hires due to difficult, clunky, and glitchy onboarding experience.

Tim O.Automotive

1.0

Everything, horrible customer service and hard to reach an agent

Sandra SantiagoHR Manager

10.0

I currently use ADP Workforce Now within my current Role. I am the only employee that currently utilizes the system for payroll processing although employees have access at the employee level (self service). The issues addressed are time and attendance and payroll processing.
Ease of use (user friendly). Easy flow from time keeping into payroll. Reports are very user friendly.

Tara KellyHR Manager

10.0

It's used across the whole organization as our entire HR information system. Hourly employees use it to clock in, we use it for payroll processing and PTO requests, we have the recruiting feature to attract and hire the right candidates. It's addressed a lot of problems, mostly through the ability for all staff to see their information. They can directly view their timecards throughout the week so they know how many hours they're working, they can pull up past pay statements and tax forms. Hiring managers can view all applications and indicate the steps they would like us to take. Transparency has been key and has been really beneficial.

Denni SellnowHuman Resources Coordinator

10.0

Workforce Now is being used by the whole organization. We utilize payroll, benefit, and time off. All aspects of Workforce Now are being used by our organization.
Payroll for teachers, support staff, administrators and some with special tax liabilities (i.e . ministers of the gospel) Tracking time off for all employees Benefit enrollment

Verified UserExecutive

1.0

I was the main decision maker in the selection of the ADP Workforce Now product for the retail organization that I previously worked for. It was used across the entire organization from Payroll to HRMS to benefits to employee clocking in and out. Frankly, I felt like ADP sold us a product that was not good for our business.
It is not intuitive. Keep it simple! Everything about ADP is very difficult. Have customer service people available on weekends. Make the report generator easy to use. Make the set up easy. Everything about ADP Workforce Now is very difficult.

Tamara CurtisHR Manager

1.0

This platform is used across the organization for Payroll processing and as an HRIS system. The software combines both aspects into one.
Customer Service - different solutions from reps contradict each other - inexperience. Still have serious issues unresolved for over a year. No one wants to take ownership of resolving outstanding issues. Used the help of the service team to process terminations when new to the system which resulted in overpayment that they were never able to collect after a year despite multiple follow ups from the company side. Never hear from the sales rep since the company moved to the ADP system. Doesn't respond to emails or phone calls. Upgrades are done regularly to improve the product, however, there have been several situations where it has undone our current programming and we discover that there are now errors in calculations. How many other changes happened that we have not discovered has caused an error elsewhere? Our employees do not trust the system after 2 years of use.

Verified UserProfessional

1.0

I attempted to review my paystubs. Unfortunately, ADP has poor customer support. No ability to talk to a person. And they have taken over 60 days to allow me access to see my paystubs. Things are still not correct. They have been a big waste of time.

Joy J.Payroll Director

5.0

I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.

heba S.freelancer

5.0

If you're looking for a way to increase your productivity and be more organized in your work life, then you should consider joining ADP's Workforce Now Program. The program offers a number of benefits for employees, including:- Increased productivity- Improved communication and collaboration- Reduced stress- Increased safety- Increased securityThere are a number of reasons why joining the program would be beneficial for you and your career. By joining, you'll be able to increase your productivity and be more organized. This will allow you to work faster and more efficiently and make more accurate decisions. You'll also be able to improve your communication and collaboration skills, which will help you work better as a team. You'll also be able to reduce stress and improve your safety. And lastly, by joining the program, you'll be able to increase your security and protect your data.If you're interested in learning more about ADP's Workforce Now Program or any of its benefits, please visit our website or contact us today. We would be happy to discuss the program with you and answer any questions you may have.ADP's Workforce Now Program offers a number of benefits for employersEmployers who are considering joining ADP's Workforce Now Program should take into account the many benefits the program offers. Here are five of the most important:Increased Efficiency and Productivity. When an employer is using ADP's workforce solutions, they are able to automate their process

Derek P.Onboarding Specialist

1.0

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Deborah R.Human Resources Manager

4.0

I have used ADP payroll in different companies throughout my Human Resources career. It has gone from a great payroll program to an amazing, easy to use payroll and people management tool that blows the competition away. I cannot imagine running our companies Human Resources Department without it. Over the last year, ADP Workforce Now has updated and improved its entire program. There is online training at your fingertips. Employees can easily manage their individual information by using the many self-service features. The mobile app is easily downloaded from an android or apple phone and allows employees to have access to their payroll information anytime and from almost anywhere. The payroll process is easy to manage and reports are easy to access or create. This allows managers and employees to have accurate information at their fingertips which in turn helps them make decisions based on real-time information. I cannot say enough good things about ADP Workforces Now! Go with the best -- you will be glad you did.

Brittney K.Human Resources Manager

3.0

With the daily issues that arise with the software I can't speak to it being that big of a benefit as of yet. A lot of the issues that I bring to the teams attention I often get the response that "everything is setup correctly, I am not sure what the issue is" it is very frustrating to have spent hours upon hours setting up each individual module to your organizations needs for the features to all of a sudden stop working and none of the representatives are able to give you answers nor follow-up with you regarding a resolution to any of your issues. So at this time I would say the only real benefit I have found thus far is electronic PTO tracking.

ALEX K.Vice President

2.0

One of the worst software experiences I've ever had. We were promised a 2 month implementation, it ended up taking well over a year to get fully set up. We have gone through 10 different account managers on the ADP end and have to restart every time a new one comes into the picture. The software is old and outdated, very complicated to use. Overall, the only reason people flock to ADP is for their "brand name". In terms of ease of use, functionality, and other features that smaller payroll companies offer, ADP WorkForceNow is extremely lacking