ADP Workforce Now Reviews

Randall M.Technology Futurist, Journalist/Author, Instructor

5.0

Working as a team, each member can figure how much time they need to contribute to finish the project on time. So, we have to frequently monitor our hours worked to make sure we are completing our part of the project. Review collected by and hosted on G2.com.

Venissa N.Senior Payroll Administrator

5.0

I love that I can do what I need to do in the office and rely on ADP to get the rest taken care of - I can enter my data and report on it to keep information flowing in effective usable and real time ways. I've been able to keep things on track because ADP is truly robust in it's offerings Review collected by and hosted on G2.com.

Sejal P.Mid-Market(51-1000 emp.)

5.0

I have been using ADP for 17 years now, and the one contstant is that ADP is always evolving! They're constantly looking for ways to make the Client experience more efficient. When I first started using ADP, it was PC Payroll for Windows (PCPW). They evolved from bieng PC based, to having seperate modules for Human Resourses and Payroll that would be imported at each payroll processing, to an all in one system that flows seamlessly between the two. In addition to this live integration, I also love the live account verification which helps avoid prenotes. Review collected by and hosted on G2.com.

Verified User in Aviation & AerospaceEnterprise(> 1000 emp.)

0.0

No search functions, barely any features to use, not intuitive at all to navigate around, cannot really customize the job posting template, overall such a hard platform to use that it actually makes your job harder Review collected by and hosted on G2.com.

Verified User in Medical PracticeMid-Market(51-1000 emp.)

0.0

Nothing about their system is user friendly. Their service sucks. You'd think with all the competition out there that they'd invest in improving the user and admin experience like their competitors are doing. Review collected by and hosted on G2.com.

Verified User in MachineryMid-Market(51-1000 emp.)

0.0

Hate is a strong word, but that's the first one that comes to mind when I think of ADP WFN. Review collected by and hosted on G2.com.

Dawn H.Automotive

5.0

I love this program its so easy to use and keeps all my payroll in one spot

Marie R.Music

5.0

I love how I was able to access all my files regarding my payroll, direct deposit, pay stubs in all one access. It is very easy to navigate around. I would highly recommend ADP Workforce now for people who wants to access their payment information and make it easy for them to get paid.

Kavindu Githsara K.E-Learning

5.0

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Josh O.Alternative Medicine

1.0

NO and I mean NO customer support. The online system is constantly down, the phone system will not allow you to authenticate or reset two step verifications without being online (see first compliant). Constantly this software is plagued with issues and no one seems to care. Don't install it.

Anonymous ReviewerManagement Consulting

1.0

Where to begin. I lost numerous new hires due to difficult, clunky, and glitchy onboarding experience.

Tim O.Automotive

1.0

Everything, horrible customer service and hard to reach an agent

Sandra SantiagoHR Manager

10.0

I currently use ADP Workforce Now within my current Role. I am the only employee that currently utilizes the system for payroll processing although employees have access at the employee level (self service). The issues addressed are time and attendance and payroll processing.
Ease of use (user friendly). Easy flow from time keeping into payroll. Reports are very user friendly.

Tara KellyHR Manager

10.0

It's used across the whole organization as our entire HR information system. Hourly employees use it to clock in, we use it for payroll processing and PTO requests, we have the recruiting feature to attract and hire the right candidates. It's addressed a lot of problems, mostly through the ability for all staff to see their information. They can directly view their timecards throughout the week so they know how many hours they're working, they can pull up past pay statements and tax forms. Hiring managers can view all applications and indicate the steps they would like us to take. Transparency has been key and has been really beneficial.

Denni SellnowHuman Resources Coordinator

10.0

Workforce Now is being used by the whole organization. We utilize payroll, benefit, and time off. All aspects of Workforce Now are being used by our organization.
Payroll for teachers, support staff, administrators and some with special tax liabilities (i.e . ministers of the gospel) Tracking time off for all employees Benefit enrollment

Verified UserExecutive

1.0

I was the main decision maker in the selection of the ADP Workforce Now product for the retail organization that I previously worked for. It was used across the entire organization from Payroll to HRMS to benefits to employee clocking in and out. Frankly, I felt like ADP sold us a product that was not good for our business.
It is not intuitive. Keep it simple! Everything about ADP is very difficult. Have customer service people available on weekends. Make the report generator easy to use. Make the set up easy. Everything about ADP Workforce Now is very difficult.

Tamara CurtisHR Manager

1.0

This platform is used across the organization for Payroll processing and as an HRIS system. The software combines both aspects into one.
Customer Service - different solutions from reps contradict each other - inexperience. Still have serious issues unresolved for over a year. No one wants to take ownership of resolving outstanding issues. Used the help of the service team to process terminations when new to the system which resulted in overpayment that they were never able to collect after a year despite multiple follow ups from the company side. Never hear from the sales rep since the company moved to the ADP system. Doesn't respond to emails or phone calls. Upgrades are done regularly to improve the product, however, there have been several situations where it has undone our current programming and we discover that there are now errors in calculations. How many other changes happened that we have not discovered has caused an error elsewhere? Our employees do not trust the system after 2 years of use.

Verified UserProfessional

1.0

I attempted to review my paystubs. Unfortunately, ADP has poor customer support. No ability to talk to a person. And they have taken over 60 days to allow me access to see my paystubs. Things are still not correct. They have been a big waste of time.

Derek P.Onboarding Specialist

1.0

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Angela N.CXO

5.0

Overall, Workforce Now has been a great tool for our company. The Bridge is a great tool if you want to try to problem solve something without reaching out to customer service! You can find almost any topic on The Bridge.

Rashid C.Teaching Assistant

5.0

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Karly M.Compliance Consultant

5.0

I really enjoy using ADP and feel very lucky this is who my company chose to use!

Sabrina B.Clinical Research Coodinator

5.0

My overall experience with ADP is great, it has been working well with me.

Michelle C.Dj

4.0

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