Freshsales Reviews

Brian M.Small-Business(50 or fewer emp.)

5.0

Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses. Review collected by and hosted on G2.com.

Syed I.IT Manager

4.5

Very easy to setup Contracts, clients ,lead and service at one place, gather all communication channels with customers under one dashbaord, excellent analytical reports with ability to download the source data , Admin have full control on customization of screen, options and layouts Review collected by and hosted on G2.com.

Atul C.Mid-Market(51-1000 emp.)

4.5

Their support team is super helpful and care for our business. Review collected by and hosted on G2.com.

Verified User in Financial ServicesSmall-Business(50 or fewer emp.)

0.0

I have wasted a lot of time and money with and can not recommend it to anybody. If you try to use it you will find out that it is a waste of time and you should better use a different system. Review collected by and hosted on G2.com.

Verified User in AnimationMid-Market(51-1000 emp.)

0.0

It's quite buggy and poorly designed and the support doesn't really understand how the system works. It's not up to modern quality assurance standards for a SaaS Review collected by and hosted on G2.com.

Yonggan W.Founder and CEO

0.0

The response time from customer support is very slow. Once they promised to give me feedback next Monday but I did not hear back from them. Review collected by and hosted on G2.com.

Marco L.Food & Beverages

5.0

Freshsales consente di creare e gestire campagne mail in modo comodo ed efficace

Conor M.Hospitality

5.0

500 emails per day for free. Nice pipeline management, hands on intro video calls with personal advisor.

Sonya G.Consumer Services

5.0

The integration was quick and painless. The lead generation and omni channel support is outstanding

Mahesh N.Leisure, Travel & Tourism

1.0

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Anonymous ReviewerInformation Technology and Services

1.0

The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE

Anonymous ReviewerComputer Software

1.0

Horrible customer service, even though they were responsive no issues really were resolved in a timely manner.

Mark KosierCIO (Chief Information Officer)

10.0

We currently use it for a couple of client projects. We implemented Freshworks CRM [(formerly Freshsales)] for a retail company. We used Zapier to integrate with Freshworks CRM [(formerly Freshsales)]. Whenever a customer purchase something the customers info would then forward over to Freshworks CRM [(formerly Freshsales)]. We could then use Freshworks CRM [(formerly Freshsales)] to send targeted email campaigns.
Support is awesome Very simple interface Quick setup

Jamie WilkinsonDirector

10.0

Freshsales is used as our sales CRM and also to manage our reader and visitor data across the whole business. We now have a system that pulls together and filters our data as and when we need to.
Ease of use. Email Filtering of our data. Reports

Mahendra BhavaniChief Analyst

10.0

Sales CRM was a new thing for us as we were used to traditional book keeping. Freshsales changed the way we managed sales and approached our clients. Now we are more comfortable and confident in predicting sales and setting targets for various campaigns.

Verified UserDirector

1.0

We use FreshSales as our CRM for the sales and customer success teams. We've also used it for basic email campaigns (1:many) updates and product marketing.
Persistent and pervasive down time Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it) Slow and unhelpful customer service Account management doesn't understand our business or what we're trying to accomplish Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan Lead and contact records have gone missing and FreshSales is unable to recover data

Verified UserDirector

1.0

I used Freshsales as a VOIP service provider. For the last 5 months, this service was not provided, there were system errors on their platform which none of the 8 people that I talked to knew how to fix. The only solution was provided was to forward the problem to another co-worker. I lost several thousands of dollars of business, time wasted trying to sort it out, and further expenses as they kept charging my business. When asked to refund my account balance, they instructed me that they do not issue refunds - at all.

Verified UserGeneral Manager

2.0

It's no longer being used. It was being used as a real estate brokerage CRM. We were using it to track clients, track leads, and forecast revenue. It was also being used to collaborate with other team members. Ultimately, it was not stable.
Support is frequently offline Very buggy software Limitation on configuration options

Paul W.Verified LinkedIn UserChief Product Officer

5.0

Overall: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

SooHoon C.Verified LinkedIn UserCo-Founder

4.0

Overall: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our teams collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Devyani S.Verified LinkedIn UserCustomer Executive

4.0

Overall: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Adam B.Business Development Manager

3.0

Overall: Not great. Customer service is excellent, though! Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales.

Gregor G.Marketing manager

5.0

Overall: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

printerrepairgroup

5.0

Clean interface, affordable, lots of features and easy to use.