Paycom Reviews

Nick Z.Mid-Market(51-1000 emp.)

5.0

Overall, it is easy to navigate. A big plus is the onboarding in the system. No longer having to manually enter everyone's information into the payroll system saving time. We like that the employees are now responsible for submitting their missed punched and time off requests. Also, with the ability to send our employees their check detail for review before finalizing payroll we have been able to make corrections before finalizing the payroll, so they get paid accurately. Review collected by and hosted on G2.com.

James L.Mid-Market(51-1000 emp.)

5.0

The amount of information available to our employees now compared to our previous provider. It is like the curtain to their time and attendance, pay, and everything else was finally removed. Their customer service is top notch, and very responsive to any inquiry we have. Our integration of Paycom was smoothy then we originally thought, and our transition team made it so much easier. We are constantly at or above a 98% Direct Data Exchange rate, which has taken all the extra workload off the HR department. The features that are offered are far superior to what we had in the past, and we are finding out that Paycom integrates with almost all the benefits that we offer which help to reduce even more workload. The App, and website are super easy to use, and the multi-language feature is top notch. Review collected by and hosted on G2.com.

Sarah F.Mid-Market(51-1000 emp.)

5.0

The platform is very easy to use and can put all documents on line. The customer support is great and give you step by step instructions. Payroll is easy to process. I use Paycom everyday and it is very easy to undertand and use. Review collected by and hosted on G2.com.

Walter S.Chief Executive Officer

0.0

We switched from ADP to Paycom. Big mistake. While we were not happy with ADP, we had no idea how terrible Paycom would be. Conversion was expensive and full of errors. Time off PTO accruals were a total disaster. Almost our entire Paycom "team" left in less than 6 months. We'd been assigned multiple reps in less than a year. They are defensive. We've had entire payroll not process. Duplicate check numbers were issued on multiple occasions, causing bank to not honor paychecks for fraud concern.. Accrual system is antiquated; you have to manually calculate final checks, and if you need to cut a manual check during a payroll week, you have to do this "blind" as they can't show you current pay period accrual data until payroll is "paid" days later. Rep told us to "white out" accrual info on terminated employee manual checks because "the info is not accurate". We've had paychecks delivered late (in one case payroll never processed). This is the worst service provided I've ever worked with. Review collected by and hosted on G2.com.

Verified User in TelecommunicationsMid-Market(51-1000 emp.)

0.0

As soon as you sign the contract, you will start receiving excel spreadsheets - this is what Paycom calls an implementation. Forget the timelines they gave you - you will quickly hear that it can be 'pushed back' without any regard to what your deadlines are. This date is dependent on when they can fit you in between their other implementations and what you can figure out on your own. The 'onsite 'implementation team' made three visits, then it was a once a week fifteen minute phone call, then nothing. We were a month past our deadline, went live last payroll before learning they didn't even have a 401(K) upload file ready and still don't. They have not even bothered to call since, I guess its just another problem I get to resolve. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/RailroadMid-Market(51-1000 emp.)

0.0

Oh, and they have very high turnover and when people leave, we don't find out until we aren't getting replies and then we CC someone else who informs us of the change. I literally could go on and on and on... Review collected by and hosted on G2.com.

velda c.Oil & Energy

5.0

I love the ease of putting in request for time off. The direct deposit is so convenient.

Israel P.Education Management

5.0

I liked how the website and mobile app are customized.

Dejiana R.Entertainment

5.0

Keeps the time clock and automatically saves employees in and out times

Pete S.Hospital & Health Care

1.0

I do not think the paycom support team understands their product. We simply switched ERP systems and needed to update corresponding GL codes. A very BASIC task. The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. The solutions have been to Band-Aid each gap. After about 20 Band-Aids, the damn has broke. Basic things are challenging using this system and the support is awful. The mindset of paycom is how quickly can I get off of the phone with this customer.

Moises M.Construction

1.0

This has to be the worst payroll provider and program in the market

Sarah M.Financial Services

1.0

Not easy to use by administrators & employees and Takes too long to get up and running.

Keith CunninghamPresident

10.0

Paycom has been our payroll service provider starting with my first day in business 8 years ago. We have been able to focus on selling and growing our business with the help of the software and functionality on the HR side. From web time clock for hourly employees to expense management for my outside sales team, we have been able to stream line the entire process with the help of Paycom.
Time-off request combined with the online employee calendar make it very simple to manage our staffing requirements. The new employee queue/New hire template, both make it easy to get a new employee in our system, and keeps all the personal documents secure on Paycom's server. Performance and compensation management have been extremely helpful to simplify our lives when doing employee reviews. This can be as complex or as simple as you need it to be for your type of employee. the custom ability of this portion of the software is very accommodating.

Jeanean South, MA, CFREExecutive Director

10.0

Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs. Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house. Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant. With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth. When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!
Talent Acquisition Paycom provides a single system of record that does everything with cloud-based convenience. They provide tools for the entire employee life cycle. I can automate processes, gain workforce insight, and improve communication and accountability while reducing exposure to employment law violations. Time and Labor Management Paycom makes it easy to controlling labor costs, reducing time theft and eliminating errors in payroll. Payroll Paycom makes it simple to pay employees on time and accurately with expert solutions to every scenario. Talent Management Paycom links performance and compensation, which increased our employee satisfaction and retention! In Paycom’s all-in-one system, I have been able to implement fair and consistent compensation plans where performance directly impacts reward. HR Management With Paycom, we can automate processes, gain workforce insight, improve communication and accountability while reducing exposure to employment law violations. This has built a business culture that drives employee satisfaction, human capital efficiency and performance.

Greg RobertsBroker/Associate Realtor

10.0

Paycom has been my payroll administrator for the past 10 years. I have watched the company grow from a small very efficient software company to a large very efficient software company. The systems they provide are all very user friendly. We have not taken advantage of the Human resource side of the company yet but from what I have seen it is amazing as well. I am very impressed with the efficiency of this company.
Customer service is an A+. I have NEVER called or emailed my account representative without an immediate response. If we have a question, the answers are only a quick call away. Before Paycom, our payroll process was tedious and frustrating. It was inconsistent and unfortunately we were constantly trying to correct mistakes that we or our employees had made. Since Paycom, our payroll is literally EASY. We can add employees easily, we can delete employees easily, and Paycom has NEVER made a mistake on our payroll. Training and communication is simple and effective. They rarely send emails, but when they do, we know to pay attention to the content. We have found many useful tips and ideas for our staff. Direct deposit and accounting reports are flawless. Our corporate accountant loves the reports Paycom provides us with at the end of the year. The training videos Paycom has put together for our company are unbelievable. I am most impressed with the professionalism of the employees and the content they can convey in many different ways.

Samuel RodriguezPayroll Specialist

1.0

We use Paycom across the whole organization. We use it to track time-cards and hours for hourly and salaried employees, to track time-off requests and approval for hourly and salaried employees, and it helps to make sure every employee gets paid the correct amounts on time. We also use Paycom for recruiting and candidate tracking.
Implementation was a nightmare If you have employees in Puerto Rico or the U.S. Virgin Islands, run away from Paycom Lack of communication from within the organization Tax team is not customer facing, so information got lost in the several steps they have

Jeffrey KirbyPresident

1.0

We began using Paycom in July 2021. This was supposed to be start of Q3, but Paycom failed to set up our account timely, so the service began on our 3rd payroll run for the quarter. The experience was disastrous, wrought with too many errors to enumerate, so we cancelled after only 2 payroll runs. Our requests for help and complaints received little response. We have a pay-as-you-go worker's compensation payment plan with our insurance carrier. In my opinion they failed to inform us that they would not support that plan, but that we would need to run the WC report ourselves and make the payments on each payroll run. We would have never contracted the service had we known.

Verified UserExecutive

1.0

My review with Paycom is not a positive one. This system went live in December and it has been a nightmare since. Today none of our employees got paid because Paycom did not take the responsibility to process our payroll timely. How can a payroll company act so irresponsible towards their clients? This is an HCM that no company should use.
Communication. Training and Development of staff. Experienced payroll professionals. Knowledge of their product services.

James M.CFO

2.0

Overall: We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the wrong rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we signed up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

Alan B.Verified LinkedIn UserHuman Resources Generalist

4.0

Overall: Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

LISE A.Controller HR

5.0

Overall: I have used Paychex for smaller companies and really like it. ADP would be the primary competition for Paycom and their customer service is horrible. I would never recommend ADP.

Debralynn M.Controller

5.0

Overall: From sales, to purchase to implementation and go live it remains a great experience.

Caroline F.HR Director

4.0

"Good Software , Bad customer service"

Joe C.Verified LinkedIn UserDirector of HR, Payroll, Accounting

5.0

"Paycom Review"