- Sarah F.Small-Business(50 or fewer emp.)
What I like most about Paycom is that my employees can punch in and out from their mobile devices because they work at different locations daily. However, we have had such an issue since we work nights and sometimes double shifts. Paycom will randomly log my employee out. It does not work well when they are working nights into the following day. It will not work at all if they work over a certain amount of hours. But this is just a tiny issue compared to other problems we are experiencing with Paycom. Review collected by and hosted on G2.com.
- Angela H.Legal Administrator
Our company has used the Paycom payroll system for over 17 years. Their system allows the payroll process to take only minutes each month. The software is easy to use, and the customer service is excellent. Paycom streamlines the payroll process, tax rates, tax filings, accruals, and the preparation of W2's. There is always a payroll specialist available to answer questions. We have had very few problems arise during our time with Paycom and they were handled efficiently and professionally. Our payroll has always been processed in a timely and correct manner. Review collected by and hosted on G2.com.
- Lisa P.President owner
Nothing except there are friendly people that work there, but because if their structure, they never make it right no matter how hard they try because of their structure and culture Review collected by and hosted on G2.com.
- Jim D.HR Director
Incompetent sales, implementation, and tax department. Review collected by and hosted on G2.com.
- Ty M.Senior HR Operations Analyst
Does not integrate, don't let them lie to you about this. Review collected by and hosted on G2.com.
- Lauren B.Mid-Market(51-1000 emp.)
Our specialist was not a good fit with our company. His manager would change all the time, but he never got promoted...hmmm..... Also, at implementation, the entire Implementation team quit at the same time, so we had to start over with a new team. They never ever would suggest a best practice or what a company like ours would do, given the options. Remember, we were on paper and took the whole HR/Payroll process & put it in Paycom. We didn't know what we didn't know and Paycom refused to help. The answer was always, "It' s up to you". We wanted a partner, so we left for ADP. Much happier now. Review collected by and hosted on G2.com.
- velda c.Oil & Energy
I love the ease of putting in request for time off. The direct deposit is so convenient.
- Israel P.Education Management
I liked how the website and mobile app are customized.
- Dejiana R.Entertainment
Keeps the time clock and automatically saves employees in and out times
- Pete S.Hospital & Health Care
I do not think the paycom support team understands their product. We simply switched ERP systems and needed to update corresponding GL codes. A very BASIC task. The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. The solutions have been to Band-Aid each gap. After about 20 Band-Aids, the damn has broke. Basic things are challenging using this system and the support is awful. The mindset of paycom is how quickly can I get off of the phone with this customer.
- Moises M.Construction
This has to be the worst payroll provider and program in the market
- Sarah M.Financial Services
Not easy to use by administrators & employees and Takes too long to get up and running.
- Keith CunninghamPresident
Paycom has been our payroll service provider starting with my first day in business 8 years ago. We have been able to focus on selling and growing our business with the help of the software and functionality on the HR side. From web time clock for hourly employees to expense management for my outside sales team, we have been able to stream line the entire process with the help of Paycom.
Time-off request combined with the online employee calendar make it very simple to manage our staffing requirements. The new employee queue/New hire template, both make it easy to get a new employee in our system, and keeps all the personal documents secure on Paycom's server. Performance and compensation management have been extremely helpful to simplify our lives when doing employee reviews. This can be as complex or as simple as you need it to be for your type of employee. the custom ability of this portion of the software is very accommodating.
- Jeanean South, MA, CFREExecutive Director
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs. Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house. Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant. With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth. When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!
Talent Acquisition Paycom provides a single system of record that does everything with cloud-based convenience. They provide tools for the entire employee life cycle. I can automate processes, gain workforce insight, and improve communication and accountability while reducing exposure to employment law violations. Time and Labor Management Paycom makes it easy to controlling labor costs, reducing time theft and eliminating errors in payroll. Payroll Paycom makes it simple to pay employees on time and accurately with expert solutions to every scenario. Talent Management Paycom links performance and compensation, which increased our employee satisfaction and retention! In Paycom’s all-in-one system, I have been able to implement fair and consistent compensation plans where performance directly impacts reward. HR Management With Paycom, we can automate processes, gain workforce insight, improve communication and accountability while reducing exposure to employment law violations. This has built a business culture that drives employee satisfaction, human capital efficiency and performance.
- Greg RobertsBroker/Associate Realtor
Paycom has been my payroll administrator for the past 10 years. I have watched the company grow from a small very efficient software company to a large very efficient software company. The systems they provide are all very user friendly. We have not taken advantage of the Human resource side of the company yet but from what I have seen it is amazing as well. I am very impressed with the efficiency of this company.
Customer service is an A+. I have NEVER called or emailed my account representative without an immediate response. If we have a question, the answers are only a quick call away. Before Paycom, our payroll process was tedious and frustrating. It was inconsistent and unfortunately we were constantly trying to correct mistakes that we or our employees had made. Since Paycom, our payroll is literally EASY. We can add employees easily, we can delete employees easily, and Paycom has NEVER made a mistake on our payroll. Training and communication is simple and effective. They rarely send emails, but when they do, we know to pay attention to the content. We have found many useful tips and ideas for our staff. Direct deposit and accounting reports are flawless. Our corporate accountant loves the reports Paycom provides us with at the end of the year. The training videos Paycom has put together for our company are unbelievable. I am most impressed with the professionalism of the employees and the content they can convey in many different ways.
- Samuel RodriguezPayroll Specialist
We use Paycom across the whole organization. We use it to track time-cards and hours for hourly and salaried employees, to track time-off requests and approval for hourly and salaried employees, and it helps to make sure every employee gets paid the correct amounts on time. We also use Paycom for recruiting and candidate tracking.
Implementation was a nightmare If you have employees in Puerto Rico or the U.S. Virgin Islands, run away from Paycom Lack of communication from within the organization Tax team is not customer facing, so information got lost in the several steps they have
- Jeffrey KirbyPresident
We began using Paycom in July 2021. This was supposed to be start of Q3, but Paycom failed to set up our account timely, so the service began on our 3rd payroll run for the quarter. The experience was disastrous, wrought with too many errors to enumerate, so we cancelled after only 2 payroll runs. Our requests for help and complaints received little response. We have a pay-as-you-go worker's compensation payment plan with our insurance carrier. In my opinion they failed to inform us that they would not support that plan, but that we would need to run the WC report ourselves and make the payments on each payroll run. We would have never contracted the service had we known.
- Verified UserExecutive
My review with Paycom is not a positive one. This system went live in December and it has been a nightmare since. Today none of our employees got paid because Paycom did not take the responsibility to process our payroll timely. How can a payroll company act so irresponsible towards their clients? This is an HCM that no company should use.
Communication. Training and Development of staff. Experienced payroll professionals. Knowledge of their product services.
- Verified Reviewer
In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week's questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!
- Cyndi L.HR Manager
Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.
- Verified Reviewer
Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!
- Tony B.Director of Human Resources
The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.
- Poncietta C.Business Specialist
Overall, my experience with Paycom has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available
- Elaine R.Recruitment Specialist
Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.