PaycomUsed by 64% Professionals

Paycom Reviews

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4.4

/5

(Alternatives.co rating)
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Paycom is a payroll and human resource management software. The best part about this platform is that it is heavily employee-driven, empowering employees to manage and track aspects such as payroll, personal information, and much more.

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G2
4.2
Top Comments by G2
Positive Comments
  • Hayley D.HR Generalist
    Review
    0.0

    I like their reporting - that's about it. Honestly, I dislike everything about Paycom. We switched from ADP to Paycom in January of 2021 due to wanting a more integrated system and continue to have ongoing issues. For reference, I have worked in Payroll/HR for 10+ years and have worked with other third-party HRIS systems, as well as in-house systems, and Paycom is by far the worse. It's not even the system itself; it's the team working at Paycom. Our issues started with implementation: it was rushed, and training was lacking. We weren't fully trained on half of the modules we purchased and have had to teach ourselves how they operate. Our first issues appeared with Applicant Tracking. We were posting jobs through Paycom, and they weren't showing up on the job boards. We're at the point now where we have to pay additionally to directly post them to Indeed and boost them for some of our locations. I have minor issues with the system itself, such as having to manually update position management vs. it flowing when a change is made, or not being able to know when a direct deposit is returned, and having to wait for Paycom to notify us. But some of the major issues we've experienced (recently) are: 1. Paycom not filing our taxes on time and incurring late fees and interest. 2. Our customer service representative didn't submit a wire transfer request for one of our payrolls, which resulted in almost 400 people not being paid on time and us having to scramble with our bank to get them paid on the afternoon of pay date. Paycom also didn't notify us they wouldn't be paid until EOD the day before pay date. 3. Our W2s for 2021 were incorrect and we were told it would take a week to correct. They then turned around and said it would take 6-10 weeks to correct. When we received the corrected W2s, they were still wrong and we were told they didn't have an ETA on when they would be fixed for the 2nd time. Here are ongoing issues we've experienced with Paycom that are frustrating compared to other payroll providers: 1. You can never talk to anyone except your client service specialist (if you can get them). I have never once been able to reach my CSS by phone. There are no direct lines, you have to call the main line and ask for your CSS and they are always occupied so you get someone else on the team who has no idea what your issue is about so you have to reexplain your situation. 2. There is no direct access to any other teams in Paycom (i.e. tax team, garnishment team, banking team, etc.) You always have to go through your CSS as the middle man and there is always a back and forth that takes way too much time. 3. Direct deposit returns are a major issue. Paycom doesn't always let you know when direct deposits are returned and we've had to start having our accounting team check our bank account to verify when deposits have been returned so we don't miss paying employees. 4. We just created a spin company off of our parent company and the process was a disaster. Deadlines weren't met, positions weren't created correctly, Applicant Tracking wasn't set up ontime so we were manually having to hire people in the parent company and then transfer to the new company, and we continue to have ongoing issues that we are just having to fix ourselves. 5. There is no accountability with the Paycom team. Don't pay our employees? We are the ones who have to communicate and deal with the fallout. Don't file our taxes correctly? We're the ones who have to communicate with the state. Don't meet a promised deadline? Oh, we are sorry but that's just the way it is. The lack of accountability is appalling considering what we pay monthly for them to be a full-service HRIS system. 6. They don't understand basic payroll principles. I asked our CSS about a tax situation and why it wasn't correct and she told me employees pay tax where they live, not where they work, which is blatantly incorrect and Payroll 101. Please, please, please do your research before switching to Paycom. Talk to other companies that are in the same industry as you and with the same number of employees you have. Do your due diligence and don't believe everything they tell you, because at the end of the day, they are a business trying to make money. Do your research and speak with other companies that utilize Paycom of the same size and in the same industry. Honestly, right now they are causing more issues than solving. Hi, Hayley. We are proud of the world-class customer service our teams deliver to clients every day, but were disappointed to hear your experience does not align. Issues with direct deposits, taxes and applicant tracking can make things complicated for HR departments, which is why we work incredibly hard to ensure client concerns are handled promptly and accurately through our service specialists. Please contact us at feedback@paycomonline.com so we can learn more and resolve your concerns.

  • Stephanie S.Human Resources Generalist
    Review
    5.0

    Jasmine made the experience of learning Paycom exceptional. I just started working for ACDS at the beginning of September, and since I started here, Jasmine has made it possible to reach out and ask any questions or concerns I may have. She explained everything clearly and made it easy to understand how wording and organizing documents can make a significant difference for our company. We had a nice lunch together and even set up times in the future when she would come back in person to further explain new vital updates that would help our company. We went over updating records, organizational charts and much more. What helped me the most was updating old documents on Paycom; now, the titles in all our onboarding checklists match. It wasn't a challenging task to do but with Jasmine's assistance; we could be proactive about completing it that day together. Lastly, she even brought in some fun Paycom gear. I have a new water bottle that I use every day, and another staff member got a lunch box bag that they use all the time. There is nothing at this time that I dislike about Paycom because everything has been explained so well to me. I would like it if all the important dates, such as birthdays, hire dates, and social security numbers were together. Right now, under dates and HR, the social security number is not in that section. When completing additional documentation, I feel it would make the most sense to have these together. Having these actual numbers together would make for an easier experience. Paycom is helping us solve our issue of properly organizing our different departments of workers. We want to update the system to print out the charts and display them in each department/building. Jasmine explained clearly how the workers in each department need to be updated first for us to use the organizational charts. It will not be accurate if we try to submerge the departments now. It's rewarding to know Jasmine provided an exceptional Paycom implementation experience. We're excited to continue working with your team to eliminate outdated and tedious payroll and HR processes, giving you more time to focus on other important tasks. We want to thank you for taking the time to leave us your review and feedback!

  • Spencer G.HRIS & Payroll Manager
    Review
    5.0

    Honest support from transparent team members who set realistic expectations. We understand that things happen with any software company which is why it makes it important for us to partner with folks who can accurately set expectations and be upfront if issues ever arise. Single-database solutions help optimize a variety of business issues including increasing visibility on HRIS tasks, centralized communication, and a stronger grip on compliance automation. Paycom has helped improved on these areas as I understand their system is organically developed in house rather than by company acquisitions. It's tough to distinguish genuine dislikes about the software from simply being nit-picky for the sake of a review. If any comes to mind later on, its nice that Paycom reps help provide the 'why' behind the design so that the concern feels like it had intention behind it at one point. Repeating my messaging from above as I feel it provides the best high-level snapshot view of value for us - Honest support from transparent team members who set realistic expectations. We understand that things happen with any software company which is why it makes it important for us to partner with folks who can accurately set expectations and be upfront if issues ever arise. Single-database solutions help optimize a variety of business issues including increasing visibility on HRIS tasks, centralized communication, and a stronger grip on compliance automation. Paycom has helped improved on these areas as I understand their system is organically developed in house rather than by company acquisitions. Hi, Spencer. We're glad to know you're enjoying Paycom. We keep our clients in mind and are very intentional with every design element. We look forward to working with you in the future as we tailor our support to best meet the needs of your businesses. Thank you for your review!

Negative Comments
  • Verified User in Oil & EnergyMid-Market(51-1000 emp.)
    Review
    0.0

    I would like it if it were a different system. Too many things to count. They sell it as "one" system it's not. You can't build off of a standard report, so you have to create an entirely new report but not all of the fields that are available on the standard reports are available in the custom reports. So basically if you want to add one field to a standard report you have to call customer service. The reporting piece in general is a nightmare. There is no training or understanding of how/when the data is getting into the system during implementation. Everything will look right and then all of the sudden it's changed and everything is off. I've spent countless hours fixing items they've adjusted themselves. There is no Ben-Admin. They sell you the benefit tool but it's clunky and cumbersome. My new hires have to go through 38 pages of information to enroll in our plans. The system is not robust enough to know what to offer and what not to offer so they have to waive everything if it's not applicable. Talk to multiple people before taking them on their word. Our "implementation specialist" told us the system couldn't do certain things, it can so now that employees are in the system and being paid we're trying to rework everything. I've gone through 3 other implementations and this one has by far been the worst. Ask about the client portal vs the employee ess (managers have 2 different logins, 1 for their ess account and 1 to sign off on time cards.) I spend about 45 minutes a day resetting passwords and making sure they're logged in to the right side. They don't work well with other systems. If you have a COBRA provider you like, forget it. You have to use Paycom or enter them all manually. Paycom does not currently have a COBRA file feed connection and they will not send a census to our provider (discovery). The "implementation specialist on site" sounds great but mine spent more time answering other clients questions and calling other people because she didn't know much. I was told several times that the system couldn't handle certain labor allocations, only to be told it could after we implemented. Now I'm having to re-work everything. The BenAdmin is a bare bones system. If you have more that medical, dental and vision it's cumbersome. My new hires have to go through 38 pages to enroll. It's not robust enough to know if you don't have dependent's don't offer dependent insurance. You're going to do ALL of the set up. And when I say ALL I mean ALL. It doesn't matter if you know a lot or just a little about systems. They pretty much just upload your employee information and the position management, cascading labor allocations, benefit enrollments are all on you. All and all I've been highly disappointed. We wanted one fluid system, it is not. We wanted ease in reporting, there is none. I'm sorry that you disappointed with your experience with Paycom. I would like the opportunity to connect you with a member of our management team regarding your feedback. At Paycom, we strive to create a 5-star experience for all of our clients and be a valued partner. I hope you'll allow us the opportunity to connect with you to resolve your concerns. You are welcome to reach out to me directly or via the "Ask Paycom a Question" option. I look forward to hearing from you.

  • Walter S.Chief Executive Officer
    Review
    0.0

    The reporting functionality is fairly capable, albeit difficult to use. One local technical person was great, but the rest of team in Oklahoma had been disappointing. We switched from ADP to Paycom. Big mistake. While we were not happy with ADP, we had no idea how terrible Paycom would be. Conversion was expensive and full of errors. Time off PTO accruals were a total disaster. Almost our entire Paycom "team" left in less than 6 months. We'd been assigned multiple reps in less than a year. They are defensive. We've had entire payroll not process. Duplicate check numbers were issued on multiple occasions, causing bank to not honor paychecks for fraud concern.. Accrual system is antiquated; you have to manually calculate final checks, and if you need to cut a manual check during a payroll week, you have to do this "blind" as they can't show you current pay period accrual data until payroll is "paid" days later. Rep told us to "white out" accrual info on terminated employee manual checks because "the info is not accurate". We've had paychecks delivered late (in one case payroll never processed). This is the worst service provided I've ever worked with. In brief: look elsewhere. At a minimum, be weary of conversion. We paid $7500 and had terrible experience. The accruals are very complicated in Paycom, and don't work properly. Paycom pushes burden on you to catch errors. We are in Los Angeles, and paycom closes at 5pm sharp. THERE IS NO 24 HOUR emergency line. When our promised paychecks did not show up by 5pm, we had no ability to reach anyone. It is not possible to see info to run manual checks if the system has a glitch. We realized fewer benefits at a higher cost. Walter, we appreciate your time to leave your feedback as this helps us improve as a solution provider. Were committed to being a solution of choice and providing the best experience for our clients and users. We look forward to resolving these challenges together.

  • Ty M.Senior HR Operations Analyst
    Review
    0.5

    Payroll can be processed (though not easily). The most basic functionality like tracking a field is something that exists in this system. Other than that, not much to like. This software is very obviously built without any HR expertise considered. This does not provide solutions that scale for modern HR. Avoid at all costs. I've used 6-7 different systems and Paycom is the least intuitive, most manual, most frustrating, and least knowledgeable about HR. Support model is broken. Clients do not have the ability to talk to tax teams, product people, etc. We get our support reps who. NOT AN HCM. This may have one database, but the org chart is not connected to ATS, is not connected to HR data. This systems is modular in its best self, information is not shared accross modules. Sales folks will lie to you all day (i've experienced it) Real time data, trend reporting, and point in time data DO NOT EXIST in this system. Awful for performance management, and I mean literally the worst. NOT AN LMS, this is misleading. Costantly having issues in the systems and we reach out for help and literally the response we get is "I don't know the why". Does not integrate, don't let them lie to you about this. Avoid at all costs. NONE. Their teams don't even have enough knowledge to recommend best practices. Nothing is customizable so you can't solve problems. They're leadership teams are obvlivious to the hundred things that need to be fixed at the core of their system and they're still launching newer even more broken functionality. It's scary to think they actually think these are enhancements. I've never heard of a product manager who doesn't talk to the end user. Broken model. Avoid at all costs. Ty, we appreciate your feedback, and we have shared this with our team. We're looking forward to continuing our communication and collaboration with you, ensuring we provide dynamic solutions to support you and your organization.

GetApp
4.3
Top Comments by GetApp
Positive Comments
  • Crishna G.Medical Practice
    Review
    5.0

    This is the ONLY app you'll need if you are from HR/payroll/shift manager. It has everything that an organization needs in order to track their employees attendance, schedules, time offs, payout, etc!

  • Neshlee M.Warehousing
    Review
    5.0

    No Comments

  • Elizabeth T.Consumer Services
    Review
    5.0

    My overall experience with Paycom is that is a software that serves its indeed purpose.

Negative Comments
  • Fez Clark I.Security and Investigations
    Review
    1.0

    No Comments

  • jeff D.Civic & Social Organization
    Review
    1.0

    It costs an enormous amount of time correcting the inefficiencies from a lack of programming.

  • Dayna L.Construction
    Review
    1.0

    The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess.

Trustradius
3.4
Top Comments by Trustradius
Positive Comments
  • Lee Ann TiptonBusiness Manager
    Review
    5.0

    I would rate Paycom a 10 and ADP a 3. No comparison. In every aspect of the software and support, Paycom is better. I used ADP for the last time about 8 years ago. The software was difficult to use. Their Report Writer was almost impossible. Their support was terrible. I was always assigned a ticket number and always got a different rep. There was no dedicated account rep or team. They may have changed their product and support model, but I would never want to go back.
    I am a CPA working in private industry. I have utilized payroll software for over 30 years. I have utilized in-house software and have outsourced both to Paycom and ADP. By far, Paycom is the best payroll software I have ever used. I first learned of Paycom from a colleague about 8 years ago. I implemented Paycom at my previous place of employment where there were approximately 120 employees. I never regretted the decision. I am in a smaller organization now with approximately 25 employees. The company had payroll software as a part of their specialized accounting software. It was awful. I implemented Paycom about 8 months after I joined the organization. The functionality and ease of use are just very good. Your support services are also very good. I can't speak to how Paycom works in a very large company, but for small businesses, it is second to none.
    Intuitive menus - easy to learn. Payroll processing - easy to follow the steps. Safeguards built in to the system. Support calls - representatives are generally able to answer my questions. Onboarding new employees.
    Support is good, but I don't think it is as good as in prior years. I rarely get my dedicated rep on a call. In the past, I was always informed of a change in representatives. I no longer receive this information ahead of time. Time Card Search - Option to only see Active Employees. I know I can utilize the batch edit function, but it would be much easier to only see active employees. If I get out of batch editing, it reverts back to all employees. This also makes it harder for managers who do not have as much experience in the system. In Advanced Scheduling, I find the templates to be a little difficult to deal with. Your pricing for additional services is high. Particularly for amended returns. When Congress made retroactive changes to the COVID tax credits available for 2021, it would have been nice for you to have offered the amended returns at a reduced cost. I still have trouble with some of the terminology in Document Management. Editable vs Non-Editable. Perhaps I just need more training.

  • Quinika QuallsDirector of Human Resources
    Review
    5.0

    I used Workday at a previous company. While I like both Paycom and Workday, the transitioning phase from a legacy system into Workday was a nightmare!! Both platforms are customizable but the application of workday was not well thought out prior to going live to suit the company's crucial key components needed. The operator level of support had to be done via an online portal, and while options were vast, they were still limiting. I welcome 3rd-party support and appreciate global work partners but I tended to get international support from a person with a strong accent who was very difficult to understand and seemed difficult for some to understand my need or request. I was not with my current company during the implementation of Paycom but the level of support is a HUGE difference!
    Great customizable platform to tailor to your company's specific needs. Paycom offers so many options housed within the platform for recruitment, hiring, onboarding, offboarding, thereafter, and statuses in between.
    Customer service accessibility and knowledge. 'How-to' visuals such as 1-pagers and short video clips. Flexibility to customize forms, applications, templates, etc. User-friendly and provides an option to view from the client side and EE view.
    Secure uploader response when submitting items here. Ability to schedule a background check from the applicant's page. The option is there but the feature does not work. Option to withdraw assigned survey. There is no email notification option when assigning performance goals and performance reviews. I would like to be able to notify the employee that this action item is in their queue by sending an email when assigned and/or they should get a notification in the EE view (indicated by the bell in the top right corner of their home screen) that they have an action item to complete. Setting up performance reviews are a little complicated to navigate to ensure all items are connected and tied together for the employee to view on their end and also that they populate in the Talent Manager's queue. Great feature but not easy to navigate even with the help of our account specialist.

  • dana leonardManager of Human Resources
    Review
    5.0

    I chose Paycom in 2013 because they assisted in setting up the system for us and guided us with ease on the transition. After the years I have listened to other companies and their spiels on their systems, Paycom is more cost efficient than others, and they have one-on-one contact when you call--no voicemail or staying on hold forever. Time is money, and they reduce our costs with everything from their assistance to daily activities we use the system for.
    Paycom is well suited for our organization because Payroll is simple and one can actually begin to work on it well before it is due to submit. It can be said that by the time I do payroll, it's literally a push of the button. Paycom has an app that is sometimes challenging for the employees. Videos are not easy to watch at times, and if there is a quiz attached to one, often it's not accessible.
    We employee 80 people. If I had to manually maintain the ACA records, that would be a time consuming job and probably a disaster. Paycom allows me to monitor the automatic updates for errors and, at the end of the year, it's a simple process of submitting the information. Paycom has a detailed tracking system for employee reviews and anniversaries. We have our system with various employee reviews depending on employee status such as hourly, salary, manager, etc. It also allows the employee to view feedback on their annual reviews. Onboarding is simple with Paycom and actually is tailored for the organization. Once the employee arrives to the job site, the (electronic) paperwork is done.
    A more recent problem we have had (only since COVID) when Paycom is called for an issue with something and you call back you get conflicting information. Being assigned a certain specialist for our needs is a great assistance, but over the years the turnover has been frequent. You get used to a specialist and then you are sent to new one. One function that has been an issue is accruals. Employees will want to use their PTO but the system is not updated for them. Often I have to manually put it in and wait for it to update after the pay period is submitted.

Negative Comments
  • Verified User
    Review
    0.5

    On a scale from 1- 10 compared to ADP and UltiPro, Paycom comes in at 3. I wasn't involved in the selection process, however, I believe the main reason we purchased Paycom was because they sold it as a Global system and it turned out to be anything but that.
    I think Paycom is only suited for smaller companies. It doesn't seem like it has the capability to support larger companies and definitely does not support companies globally. You have to be willing to adjust your policies and procedures if you want Paycom to work for you because it doesn't have the functionality to support a larger company as other HR systems do.
    Reporting - Once you understood how to run the reports and where to find the information you wanted to report on. It was a decent feature. Payroll - Easy to manage
    Customer Service - The Paycom "Specialist" were not knowledgeable on the system. They could never provide an easy solution and would have to get back to you with an answer. You would constantly to follow up with them to get an answer otherwise they would just kind of forget about it. The solutions they did provide would never actually solve the problem. They only ever provided ways to work around the system to try and get it to do what you needed because the feature was never that great to begin with. Time Off - Our employees really despised using the system to track and report their time-off. The balances were only available in hours not days. There wasn't one location where the employee could see their carry over days, total awarded for the year, what they taken, requested and their remaining balances. They would need to go to two different sections in the system to figure this all out. The balances were never accurate either. This was because the whole system was based off the payroll and not in real time. We would constantly have to remind our managers and employees before the payroll is being ran to make sure the request is entered, approved or removed by a particular date. If not, it wouldn't pull through the payroll therefore causing balances to be incorrect. HR would need to manually go through and update the employees balances to correct time-off that was not captured through the payroll. This is a lot of work especially for a company that has 200+ employees. I don't feel this system was made to support larger companies. It also couldn't support our accrual policy or anniversary policies (i.e. an employee receiving an additional 5 days on their 3 year anniversary). I had to track this in a separate spreadsheet and then go in and manually adjust it for the employees in the system. Performance Appraisals - Very vanilla. Not every company uses a weighting system and that is how it was basically designed to be used. The weighting would only allow you to provide numbers when we use letters. You could only customize it based off the options that were available in the system. We basically could only use their custom question boxes to create an appraisal that somewhat met our needs. After the employee completed their review and submitted it there was no way for them to go back and acknowledge the review after their managers answer were added and they had their one to one meeting. HR would have to go back in and undo the finalized submission so they could go back in electronically sign and date it again and then submit it again. Again, another work around to try and get the system to do what we needed. We are a global company and the system was sold to us as being global. However, it turned out to not be global. We had to create custom fields for all of our employees in order to track their information accurately in the system. The system did not support the different currencies. We had to enter the salaries and bonuses in two different locations for our US based employees and EMEA employees. It also did not support EMEA addresses therefore we had to create custom text fields. It made reporting and tracking difficult because we were pulling information from multiple sources rather then just one location.

  • Verified User
    Review
    0.5

    We selected Paycom because we thought it would provide us with a seamless integration between HR and Payroll, a robust reporting function, and an ESS function.
    Paycom's sales team did a terrific job of selling us a product they promised would meet our requirements and fulfill our needs. Unfortunately, neither their product nor their implementation and support teams were able to deliver on the promise. Paycom's product has too many limitations and the workarounds are cumbersome. The product seems to have been developed without consulting HR practitioners, so the software does not effectively address basic compliance issue effectively. In addition, an inexperienced and understaffed workforce coupled with an ineffective management staff means that we are still dealing with implementation issues 10 months after our go-live date. If you choose to purchase Paycom's software, be prepared to deal with months of ineffectiveness, incompetence, and frustration.
    They have a good sales department
    Implementation of the software was a disaster, and 10 months later we are still experiencing implementation issues . We are still experiencing problems with our benefit set-up, including ACA reporting, and the interface between Paycom and Indeed is problematic. We get far less applicant resumes when we post ads through Paycom than when we post directly on Indeed. Posting directly on Indeed is an extra expense we didn't have with our previous ATS vendor. There is no customer service. I spoke with a supervisor on October 1st. I was promised a detailed Project Plan with delivery dates and a follow-up phone call on October 22nd. October 22nd came and went and I am still waiting for the Project Plan and phone call. I have sent four emails and called twice and the only response I received was an email telling me that they were experiencing issues sending and receiving emails. Many Paycom employees are ineffective. Our implementation specialist had only 6 months experience with the Paycom software. She was learning the software as she was setting-up our account. There were too many "I don't know" or "I will check" or "I'm not sure" replies when we asked questions. The employee responsible for building out our benefit plans was incapable of understanding why the information we provided from our previous HR/Payroll vendor was not uploading correctly. It took 8 months before we employees were able to enroll in benefits through ESS and that's because we were finding the errors, scrubbing the data, making changes, and staying on top of the project daily. Paycom supervisors are ineffective. They will meet with you and listen to you and tell you they will address the issues, however, nothing changes. If you choose to purchase Paycom's product you will be on your own.

  • Jeffrey KirbyPresident
    Review
    0.5

    We began using Paycom in July 2021. This was supposed to be start of Q3, but Paycom failed to set up our account timely, so the service began on our 3rd payroll run for the quarter. The experience was disastrous, wrought with too many errors to enumerate, so we cancelled after only 2 payroll runs. Our requests for help and complaints received little response. We have a pay-as-you-go worker's compensation payment plan with our insurance carrier. In my opinion they failed to inform us that they would not support that plan, but that we would need to run the WC report ourselves and make the payments on each payroll run. We would have never contracted the service had we known.
    Our experience with Paycom was an abomination. Our account was set up with numerous errors resulting in numerous payroll errors for both payrolls that were processed with them. When we switched back to our former provider, the reports for our employees' earnings were incorrect, which resulted in further reporting errors in our employees' paycheck stubs. 2 people resigned over the payroll errors, having lost confidence in our company. I cannot overstate our horrendous experience. DO NOT CONTRACT THIS COMPANY TO PROCESS YOUR PAYROLL.
    Implementation. They failed to meet our deadline and set poor expectations of what was needed to be set up for an accurate payroll run. The web portal is cumbersome. There seems to be a lot of functions, but there was little support in training to use it. We were provided one hour of training and then were told to run the first payroll and see how it goes. While the web portal seems to be chock full of features, it's difficult to navigate the basics of employee entry and entering basic earning information. Customer support. Our repeated cries for help were ignored or the response time was poor, sometimes requiring a third or fourth request for help before our voice was acknowledged.

Capterra
4.4
Top Comments by Capterra
Comments
  • Cyndi L.HR Manager
    Review
    1.0

    Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.
    Paychex is antiquated and their service is horrible.
    The time keeping modal was the easiest to use, however it still isn't super intuitive.
    In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly. * They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system. *System is incredibly complex and difficult to learn. Not intuitive at all. * Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it. *Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it. *Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

  • Erich B.Director of Management Systems
    Review
    4.0

    From our old payroll solution, Paycom is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone).
    Support with ADP was awful, call center based and never had a dedicated person that knew you and your business. Paycom is better in this regard, but still has it's own issues with knowledge and timeliness of the reps getting back to you. ADP was a large, lumbering program, Paycom is much leaner by comparison.
    Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.
    Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

  • Ricky A.Sr. Manager, Project Management Services
    Review
    5.0

    Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide
    Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.
    We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

  • KIMBERLEY F.Systems Implementation
    Review
    5.0

    Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.
    We switched in order to gain more features and to combine our human resources and payroll functions.
    The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.
    The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

  • Verified Reviewer
    Review
    4.0

    Overall I would still recommend Paycom to most people. They are a one-stop solution and are release new features regularly. I just wish they would spend some more time perfecting their existing modules.
    I really like Kronos from an administrative perspective. However, their employee-facing side isn't as nice as Paycoms. Paycom has a few areas, such as scheduling that are more robust.
    We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution.
    There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do.

  • Yara A.Human Resources Manager
    Review
    5.0

    Paycom allowed us to perfectly control our databases, as the high-quality automation enabled us to keep the data updates continuous without interruption, and this led to the preparation of payrolls in the required time without any delay, and all other records are always ready upon request.
    Paycom helps provide integrated solutions to build a comprehensive database of the organization's employees, and it also works to automate the implementation of operations, especially with regard to payroll, and also helps to find a variety of solutions that meet the requirements of the human resources department. I very much appreciate the intuitive interface of the dashboard, whether it is a web page or a mobile application, as it enables us to use all the tools and access all records and data with complete ease. Filtering and searching options within records are easy, as is reporting.
    You can't hate Paycom, especially when you deal with their support team, as they are very responsive, and provide appropriate solutions with complete transparency.