- Verified UserMid-Market(51-1000 emp.)
We currently utilize UKG Ready for HRIS and Payroll needs. The customization of the platforms are amazing. From report building, learning management, time & attendance, payroll and more. Review collected by and hosted on G2.com.
- Brett L.Mid-Market(51-1000 emp.)
Web interface is accessible from everywhere, many features offered will help us streamline our HR operations significantly. Onboarding experience has been excellent! Review collected by and hosted on G2.com.
- L R.Mid-Market(51-1000 emp.)
I like how user-friendly UKG is. On top of that, their customer service and technical support are outstanding! Every time I have an issue or question for them, they are willing to go the extra mile to help me with my issue or solve my problem and educate me on how to fix it next time. Review collected by and hosted on G2.com.
- Verified User in RetailEnterprise(> 1000 emp.)
Its very slow and could use some updating to the 21st century Review collected by and hosted on G2.com.
- Verified User in BankingEnterprise(> 1000 emp.)
Everything. The support, the customization, the interface, the end user experience. Review collected by and hosted on G2.com.
- Russ K.Director of Human Resources
Poor follow through with open issues. Too much confusion when working with different teams. No real contact really interested in solving the outstanding problems for which their are many Review collected by and hosted on G2.com.
- Ansley P.Government Administration
The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.
- Paula D.Hospital & Health Care
The product is easy to use. I need to get more training in HR functions though.
- Harleen H.Mechanical or Industrial Engineering
Very easy to use, the search feature is very helpful for looking up information
- Anonymous ReviewerFood Production
het projectteam was junior en niet op de hoogte van de Belgische Sociale wetgevingImplementatietijd duurde veel langer dan voorzienOnvoldoende overdracht van openstaande issues na de go live naar de helpdeskOok na de go live blijven er nieuwe problemen opduiken waarbij voortdurend manueel door onze eigen mensen moet ingegrepen wordenAanpassingen worden voortduren tenietgedaan bij een nieuwe update van het pakketMensen zijn zeer moeilijk bereikbaar of reageren zelfs nietHet pakket is niet geschikt voor complexe productie omgevingen, dit had men op voorhand kunnen aangevenHet systeem is zeer traag en vraagt heel veel handelingen
- SCOTT R.Sports
* Too many options * Too many drop-downs * Too complicated * Can't drag and drop * The set-up process was entirely from scratch with no examples to go from, no best practices * NOT INTUTIVE in the slightest * Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years * Company seems too large to be nimble * We invested well over 500 EE hours in set-up? Do you want your staff doing that? * I feel like we are at the programmers level, this barely seems like software from this decade * Customer serve gives off the vibe we should know more than we know
- Aspen B.Wholesale
I have changed my password which met the criteria but it would not only not accept my new password but it kept locking my account. In which my manager had to constantly reset it...
- Jessica BlankisHR Administrator
Kronos is being used by our entire organization. Everyone likes the ease at which Kronos can be used and its availability. Employees can log on from anywhere to manage their personal payroll entries. Some employees even use the mobile app. The reporting capabilities are what I personally enjoy using. These reports keep us organized and knowledgeable.
The system is incredibly user friendly. Even those with little computer experience can navigate Kronos. The reporting is amazing. There's a million different ways you can categorize reports to find the very specific data you're looking for. The customer service behind Kronos is wonderful. If you have an issue, there is always someone from the support team ready to assist you.
- Brittany BrownHR Administrator
Kronos is used across our whole organization. It has been extremely beneficial to everyone. The system's easy to navigate and helps to pinpoint discrepancies between timekeeping and payroll, seeing as we utilize a different system for payroll. Since the implementation, I have conducted several classes for our employees. They agree that the system is easy to use and easy to understand.
Kronos captures time keeping accurately. Kronos is easy to navigate and understand. I am amazed at how easy it is to navigate and explain the systems features. Even the less computer savvy employees can login and access their accounts. For a system administrator, I always have access to refresh my memory on how to navigate through the system if I forget. The my learning feature is great. The kiosks are easy to navigate.
- Erin Morton PHRHuman Resource Director
Kronos Workforce Ready is being used across the entire organization in multiple departments with very different schedules, systems, and requirements. It was implemented to address payroll errors, time keeping management, and also to reduce paper and human errors in our old processes.
Ability to set specific department needs within one program. Such as we have some employees working 24 hour shifts, 12 hour shifts and standard 8 hour shifts. Kronos helps manage all the different needs and overtime policies in one program. Employee interaction. With multiple departments, Workforce Ready was able to meet the needs of high end users and low end users over multiple devices. Simple and streamlined implementation with a great team.
- Sheila ToneyHR Manager
Payroll, HR, Training, time management and general record keeping. It is being use across the entire organization. Payroll and time management and HR data.
Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.
- Verified UserAdministrator
Kronos Workforce Ready (WFR) is being used by our HR department as their primary HRIS. WFR is also used for timekeeping by all departments throughout the company. We are also trialing the Scheduler module within WFR for use by operational departments. WFR was chosen as a stepping stone from Workforce Central which we had implemented on site for many years prior. We were looking for a homogenous solution to avoid many different software applications being used by separate departments.
The migration team is very difficult to work with. We were given a lot of sales promises that the migration team could not live up to. The documentation for migration is horrible and their import templates are in their ALPHA generation. Some of the team is very disrespectful as well. The scheduler module should be labeled as an alpha or beta stage module. It should not be ready for production, nor should it be sold to customers as a viable product yet. It lacks many features and the speed is horrendous. They way Kronos associates roles, permissions, security levels and employee views is very cumbersome and laborious to administer.
- Verified UserTechnician
The Kronos workforce ready product is currently being used by our entire company in some capacity. The majority of users manage their benefits within the application, managers conduct reviews, and HR handles personnel data and onboarding through it.
The implementation team, especially those involved in creating exports to third party vendors, could be better dedicated. The exports that were created for us failed before implementation was over, and are still not operating correctly even though the product has been running for over a year. The onboarding application could work as described. Certain interfaces within the onboarding piece of the application, like a mass hire approval, or approval for different steps within a workflow do not work. Our company has yet to be able to use this piece that we have been paying for over a year although the Global Support Team continues to tell as the application developers are testing this piece and they will have a solution soon. The project management team could respond to issues with their warranted level of seriousness. Our project manager was replaced halfway through the implementation as the project was 6 months overdue. The second project manager didn't respond to issues that were business critical in a timely manner. Our team's daily work was doubled due to these lack of responses.
- Lindsay M.HR Manager
As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.
- Lisa M.HR Director
I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.
- Connie E.Administrative Resource Planning Analyst
One of the things Kronos worked hard with us was to get our Weighted Average Overtime process set-up. We are semi-monthly payroll and this sometimes creates some issues. Kronos worked with us determined to find a way to make this work and they didn't stop until it was resolved. We also do a Allocation report and Kronos Support help us get a report put together to pull out our monthly allocation by labor cost departments. They did not quit working with us until this report was what we needed. It actually turned out better than what we had in the past. Some of what we do as a company is sometimes different than the norm. Kronos as worked with us on each of this things so that the program works for what we need to get things done in the most efficient way possible with the most accurate information. I personally would not want to go to another Software Company.
- Majeeda P.HR Generalist
I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!
- Adriane M.Mobile Expert
The overall experience is positive. I have been using Kronos in the work environment for over 4 years and the software has drastically improved. I feel that additional tweaks on the desktop software could really make a difference in user experience and minor tweaks in the app would make it perfect. I think that the app is great for everyday smartphone users, but the desktop software could really be the most beneficial for management.
- Teresa N.Payroll Specialist
Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).