UKG ReadyUsed by 76% Professionals

UKG Ready Reviews

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4

/5

(Alternatives.co rating)
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UKG Ready is an all-in-one HR software solution for managing human resources effectively. UKG Ready combines the power of HR, payroll, talent, attendance, time, and other systems in a unified platform to provide more personalized experiences that improve overall efficiencies and simplify compliance.

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UKG Ready
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G2
4.0
Top Comments by G2
Positive Comments
  • Verified User in Higher EducationMid-Market(51-1000 emp.)
    Review
    3.0

    The WFR system is easy to use, the screens are clear, and employees and managers can readily access (and use) both via their desktop and/or via their mobile device. As an Admin, there are a lot of levels or details (configurations) to know. This is very hard to do (to learn about) while in the middle of an integration. The Support is also questionable. Not everyone knows everything and it's by luck or good fortune that you get the right resource to assist. Mostly like to do things on my own so calling Support and not truly getting the "advanced" support has been a time-consuming problem for myself and colleagues who also call in and need additional sys config help. Otherwise the product is very strong and mostly does everything it needs to do re: timekeeping. Leaves is a little thin and needs additional improvements. Plan thoroughly. Determine what your needs are. Good options are available depending on your organization/ company needs. See also the "What do you dislike" question. Previously... many problems. Our former system was not configured correctly and the complexity of union contracts and various rules made for a painful payroll process. The UKG Ready - is able to address many of these issues and seems to be mostly flexible and adjustable to meet our needs. However, there are many options and it would be great to maybe focus more on user questions/concerns then adding additional features which not everyone uses (e.g., focus on the IDEAS).

  • Verified User in ChemicalsMid-Market(51-1000 emp.)
    Review
    5.0

    UKG Ready is a great platform. UKG Ready is easy to learn, and the report function has to be my favorite! Reports are easily customizable and creating charts and dashboards is a breeze. Our managers like having the information at their fingertips, and our employees like the look and feel of the mobile app. UKG customer service is also top notch! We recently changed our healthcare plans and added an HSA, LPFSA, and HRA. The UKG rep walked us through every step of process for setting up our open enrollment, including developing questionnaires that would ensure employees say the right plans for which they qualified. Lastly, but equally important, is UKG's competitive price. There are no real downsides to UKG Ready. There are some mild improvements I would like to see, for example, requiring managers to electronically sign performance reviews (it exists for the employee, but not the manager). The upside is that UKG has a community where you can submit an idea and other clients can vote on it. If an idea gets enough votes, UKG will move it to development. With UKG Ready, we have been able to streamline our Performance Management process as well as move our medical open enrollment to an online format. The biggest benefit is that employees like it. Our production staff works rotating shifts. They like having the visibility to their timesheets and being able to submit a change request if they have any missed punches. It has also minimized timekeeping errors.

  • John R.Member
    Review
    5.0

    What I like best about UKG is the experience my employees get while using the web or apps. These are my internal customers, and they must have an easy and effective interaction within the system. What I dislike is not an inherent UKG problem but something UKG likely experiences, and that is adoption. In my case, there are a small number of long-term employees hesitant to embrace change, so adoption is not as strong as it could be. Time is the one commodity we have a limited supply of when it passes and is fleeting. Unless you create more time by using UKG Ready to provide exceptional experiences while automating many of the manual processes that technology like UKG Ready can provide. You will drive more sales, develop future leaders, and create sustainability within your organization, so why would you not invest with an organization and technology committed to your success? Make the call and see what is possible with UKG Ready. The problem I am solving is digitizing and automating HR processes. Before I arrived at the company, there was a reluctance to embrace "the cloud." As I transition more and more into UKG, I am allowing for quicker access to data and a much faster experience for all users of the technology.

Negative Comments
  • Michael S.Manager of Benefits and Compensation
    Review
    1.0

    Good platform with a single underlying database. Kronos continues to invest in expanding and improving the software. Excellent annual KronosWorks conference where interaction among Kronos customers is encouraged. Employees seem eager to help. Very poor job installing the product. We were able to go-live with payroll on the targeted date but much of the configuration, including taxes and W2 set-up, was incorrect. We had to issue more than 350 W2c's due to a configuration issue that should not be possible to mess up (box 12 d shouldn't include employer match yet Kronos WFR allowed it to be configured in this manner; the Kronos installation team introduced this error while doing the initial configuration). Poor follow-through in terms of resolving/closing tickets. Poor account management follow-through. Very poor documentation and very little access to meaningful tutorials. We are no longer a direct customer of Kronos WFR due to the poor customer experience. Also very little ownership and help between the Kronos WFR front end software and the back-end payroll processing (we used ADP and neither ADP or Kronos seemed to accept accountability for the reconciliation of the files, nor could they point us to someone who could help). Also did not have a good experience with Kronos WFR "trusted partners" who are willing to configure Kronos WFR on your behalf, for $130-160 an hour. We found these consultants to be only slightly more knowledgeable than the Kronos WFR help-desk, however in many cases their knowledge was lacking, once again due to very little system documentation and lack of experience with the platform. The software and value is very good. If you choose Kronos WFR, look into one of the regional payroll/HR outsourcing firms that uses Kronos WFR that is re-branded and sold as their own. You will get much better service, will have knowledgeable support, help with complex tax set-up, help with configuration/workflows, all for a bit less than what Kronos will charge you as a direct customer! We transitioned to a local payroll company who runs the same (but re-branded) Kronos WFR. We did a complete re-install and found many more configuration errors. We are now much more happy with the local company who takes full responsibility for configuration and tax filings. We now have the all the benefits of a good HCM system, without the downsides of poor service experienced while a direct customer of Kronos. All this extra support at a slightly lower cost than what we were paying Kronos and ADP (for back-end processing)! No employee disruption during the transition either! We love our new vendor relationship! Hi Michael Thank you for your candid review. I am pleased that you enjoyed our customer conference, KronosWorks, and are happy with Workforce Ready solution. I am disappointed to know that we could not provide you with a service experience that met your expectations. We take this feedback very seriously and I will be sure to escalate it to the appropriate stakeholders. While we could not meet your expectations, I am happy to hear that you are enjoying the Kronos events and are receiving an improved experience through our partner network. Again, thank you for the time you took to write this review. All the best, Holly Bouffard

  • Verified User in Non-Profit Organization ManagementMid-Market(51-1000 emp.)
    Review
    2.0

    This is a good product for keeping Employee Data all in one place and organized well. There were constant problems with the scheduling module from day 1 and the support team assigned to us could never fully resolve them or even explain why some of the glitches were happening. If you have basic scheduling needs for one location with a few dozen employees, or less, you may really like this product. If you have complicated scheduling needs, this product may bring as many problems as it is expected to resolve. We solved the problem of having a neat legible, schedule, but caused more problems than what was solved. Over-promised, under-delivered. To be fair, even though this was explained to the sales team prior to the purchase and implementing phase, we are a multi-layered company and the scheduling is for numerous locations, and the staff is shared at multiple locations. This software would be great for a simple company that has few different sites to schedule all at once. Anything more complicated than that will result in mass confusion because the software allowed duplicate scheduling of one person at multiple locations at the same time or overlapping times (which we were told it would not), approved time off requests were not consistently reflected in the scheduling module (which was something that we spoke about prior to agreeing to purchase this software). The software allowed staff to be scheduled outside of their entered availability. Basically, in order to get the schedules correct, we would just about have to figure them out by hand and just type them in so that we could have the clean, neat look that the software provided. The software likely had some great features but this feature caused so much chaos and confusion until we didn't have time to enjoy what else might have been there. When we asked for help, we were definitely given help, but the techs did not seem to know how to fix the problems. We constantly were going back and forth about what was happening and how long we had been waiting for a resolution.

  • Verified User in Hospital & Health CareMid-Market(51-1000 emp.)
    Review
    2.0

    Kronos has customization options, but many of the hard coded aspects of the software don't really fit into today's best in class HR processes. Updates are not made on a timely basis, many modules are sold with the promise of full functionality but not the reality. ATS customers have been waiting an essential update to the module that was promised back in February. It is now mid-November. But of course, we are paying full price for the use of a not fully functioning product. Talk to other HR and People Ops professionals who actually have systems and processes similar to yours, not just are in your industry. It probably works fine for companies with antiquated processes from 20 years ago that are comfortable with extensive system limitations being in the driver's seat of their ability to produce meaningful results in the people processes. Most days it seems like Kronos creates more problems than it solves, but the more we learn about the software the more we begin to appreciate the basic level functions it can perform reasonably well. Hello- Thank you so much for taking the time to review Workforce Ready. We are constantly innovating and adding features and functionality to have the most powerful best-in-class application that simplifies and streamlines all HR and Payroll processes. We value our customers input as part of our product strategy and would love to connect you with a product expert to share this feedback directly. Please email me at Alaina.froton@kronos.com so we can set up a time to discuss in more detail. Thanks again for your review, Alaina Froton Customer Marketing Specialist

GetApp
4.1
Top Comments by GetApp
Positive Comments
  • Robin T.Information Technology and Services
    Review
    5.0

    No Comments

  • Luis G.Management Consulting
    Review
    5.0

    Altamente.positiva y muy recomendada APLICACIN EXCELENTE

  • Ravi S.Information Technology and Services
    Review
    5.0

    My overall experience is great with UKG. All the amazing features are there in UKG. It is easy to user and user friendly. And it is one the best tool for payroll management, leave management and HR management. We can write details goals and managers can review on it. We can clock the time in UKG and maintain the employee personal data.

Negative Comments
  • SCOTT R.Sports
    Review
    1.0

    100% of our admin staff working with the new Kronos system is unhappy with it. We all agree that it seems like it is too complicated. We came from PayCom and it was soooooooooo intutive. So straight forward. And much cheaper. Kronos needs to come up with 5-8 templates that are a basic look for how the build-out would look. I think when they try to be all things to all clients they end up being overly complicated. They need to reduce 80% of the options. In hindsight we should have purchased a simpler system.

  • Aspen B.Wholesale
    Review
    1.0

    Not great. I plan to no longer attempt to change my password in which case means I am uninstalling the app. One coworker said the same thing happened to him. Where it wouldn't take his new password that met the cryteria.

  • Rose A.Automotive
    Review
    1.0

    Very unhappy, lack of response when needed, not user friendly

Trustradius
3.9
Top Comments by Trustradius
Positive Comments
  • Lexi Papastamos, aPHRHuman Resources Manager
    Review
    5.0

    UKG has exceeded all expectations, and we selected UKG Ready because of the robust growth opportunities it provided to our company in terms of improving efficiency and processes. Additionally, we were excited about UKG's different support model that has been proven to be extremely effective despite the scary concept of not having someone assigned to our account. The specialized support is something that no other company offered.
    UKG Ready is well suited for multi-location companies that are in jurisdictions as it provides a great platform for company-wide communication while also still having very clear options for location-based customizations that are required legally. I would say that it's been extremely effective for us as a company that has grown from ~400 employees when we implemented to over 500 in the past year, and it's been instrumental in giving us the ability to grow. I think UKG Ready is not well suited for small companies that have fewer than 50 employees due to the high PEPM cost.
    Reporting Consistency of UI across each different area of the program, makes learning easier. Support has been effective, quick, and they actually teach you HOW to do things so you don't need to ask for help the next time! The recaps that support provides after walking you through anything (for me this was building shift incentives) are extremely helpful. Communication and training about updates.
    A better review of community ideas that have hit high points threshold. When we go out searching for a solution and see an idea that would solve the solution and it has 500-1,000 points from 2 years ago, it's sad. Adjust the last remaining report screens that don't match the updated UI so it's consistent across all. Allow dashboard layouts to be reset without adjusting managers' customizations of their dashboards.

  • Verified User
    Review
    5.0

    Workforce Ready was much more user-friendly, easier to navigate and use, and had the ability to track information better. There were also infinite multiple levels of security that were available under Workforce Ready. Workforce Ready was much more customizable than the other programs that I evaluated. I am very pleased with our decision to purchase Workforce Ready.
    This is very well suited to healthcare which needs to have meticulous HR records and often is manned by a one-person HR department. It may not be suited for someone with a small company with few users who have little need for ancillary records in personnel files such as certifications, licenses, and other requirements.
    Layered security is a huge benefit - it ensures that only staff who need access to certain parts of an employee file have that access. Employee access is another large benefit to Workforce Ready - from potential employees being able to submit their applications online to current staff being able to make changes to their demongraphic data. Workforce Ready is laid out in a very user-friendly format which makes it easy to train staff.
    The initial implementation is difficult for the HR professional to configure to provide information to the implementation team. I think this is in part because the software is so customizable to each individual company. The integrations with external payroll systems would be nice to be built in to avoid costly interfaces. It would be nice if there was a best-practice layout that could later be customized as you start to work with and use Workforce Ready.

  • Verified User
    Review
    5.0

    Kronos Workforce Ready has TimeForce beat in every single area involving timekeeping and payroll. Kronos has allowed us to decrease our payroll processing time - down from three full days to less than one day. The ability to use Kronos as a time clock with each punch in and out recorded is also an improvement from TimeForce.
    Before Kronos Workforce Ready, our HR Department was manually tracking each employee's medical and license expirations. With the notification and tracking features in Kronos, a simple report helps us get a quick eye on each of these areas, as well as gives us the ability to skip sending out notifications to employees manually.
    The timekeeping feature in Kronos Workforce Ready is easy for anyone to use, from supervisor to staff level, and also for a multitude of employee types. Kronos Workforce Ready allows us to process payroll in less than one day - compared to three full days with the last software we used! Being able to send email notifications for expiring credentials, as well as creating a customized to-do checklist for employees is a really helpful tool.
    Kronos Workforce Ready could be a little bit more compatible with Apple products. An easy, more useful app would be great to help encourage our employees to use Kronos. More customization when it comes to personnel file categories would be nice.

Negative Comments
  • Verified User
    Review
    3.0

    Timesheets are infinitely more accurate in WFR. The first basic requirement of a timesheet should be to reflect completely what is paid on a given paycheck period. The timesheet has to be simple enough for all employees to be able to view and see how the pay from the time system matches to the pay in their paycheck whether it's calculated using the same software or if integrated with another payroll software. Kronos Workforce Ready does this well.
    It's well suited for employees that just punch in/out regularly and do not have the responsibility for reviewing their own time or the desire to look into their accrual details. The basic punching and ability to create multiple layers of department structure is great.
    The implementation was done with a team approach and fairly organized and logical method. It was up and running in a fairly timely manner - about 3 to 4 months. Time sheets are detailed and agree directly to actual payment even though we integrate the data and actual pay is done by a different software. All employees have access to view their data and be self sufficient to request time off and review and request timesheet changes.
    The accrual module is probably the weakest area and unlike their original product, Kronos Works, that did the job well. Currently Kronos Workforce Ready (WFR) cannot provide future accrual estimates easily for employees to project time off available for a future date. This is extremely frustrating when we have to manually explain and calculate their potential time available for specific dates. The accrual module generates inaccurate reports of accrual liability. A known glitch that I wish they would fix already is that automatically scheduled reports seem to produce different (wrong) balances versus running the same report manually. Very hard to duplicate accurate results when the timing has to be EXACTLY run on the same day/same time. Inability for employees to request punch corrections (add in punches) and have the system automatically insert time in chronological order makes the self-service feature to correct timesheets almost unusable. The system should just be able to MODIFY or ADD and if add is selected, insert the time punch automatically in the right sequence. Because of this flaw, managers still have to manually correct time punches based on requests and move punches individually to come out with accurate end of day totals. Lack of security in the mobile access to limit the ability to punch when doing a department transfer. HUGE flaw that makes the mobile access unusable for us. No current way to allow access to at least view and request time off and accrual balances without allowing potential fraudulant punching. The mobile access is ALL or NOTHING feature.

  • Verified User
    Review
    0.5

    Initially, we decided with WFR over Paycor as we had Kronos' time and attendance module in WFC. Kronos does a great job of managing time and attendance but an absolute horrible job of anything else. Were we to know this before we made the selection we would have chosen Paycor.
    I would not recommend this application to anyone. In fact, I would venture to say I would gladly steer people away from this product. The experience with the implementation team was a lesson in mismanagement. We went well beyond the timeline set forth by Kronos, based on their discovery, by almost a year. The application is still not functioning as it should. Our imports and exports to our benefits providers do not have the complete data. Our imports/exports between internal applications, like time and attendance or payroll, do not capture 100% of the changes. We are not able to use the onboarding application at all due to an issue that Kronos Global Support says is entirely on developers and is no fault of our own. This product has been more of a hindrance than it has helped. *6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.
    The application handles two step logins seriously, requiring an e-mail and a phone number to login. This is great for IT savvy employees. The application allows users to feed digital turtles when they are logged in.
    The implementation team, especially those involved in creating exports to third party vendors, could be better dedicated. The exports that were created for us failed before implementation was over, and are still not operating correctly even though the product has been running for over a year. The onboarding application could work as described. Certain interfaces within the onboarding piece of the application, like a mass hire approval, or approval for different steps within a workflow do not work. Our company has yet to be able to use this piece that we have been paying for over a year although the Global Support Team continues to tell as the application developers are testing this piece and they will have a solution soon. The project management team could respond to issues with their warranted level of seriousness. Our project manager was replaced halfway through the implementation as the project was 6 months overdue. The second project manager didn't respond to issues that were business critical in a timely manner. Our team's daily work was doubled due to these lack of responses.

  • Verified User
    Review
    1.0

    We previously used Kronos TKC. Because the program was so much more simplistic, we have also integrated other systems (e.g our third party payroll system) to fill in the holes that Workforce Ready now seems to encompass. TKC met our company needs and was consistent. We thought the transition from one Kronos system to another would be more of an upgrade, but ultimately it became like installing an entirely new program from an entirely different company.
    May be well-suited for a company with less complex pay-coding. Also may be better suited for a company looking for the entire package, including payroll, time off tracking, etc... It almost seems like it is more difficult to use the minimal capabilities of the program as it does not seem to translate as well as TKC had into a secondary program.
    Has the capability to collect and store a lot of information. Customizable. Keeps time decently.
    Can be overly complex for our current needs. At times will not correctly keep time within pay periods. Not sure why this happens but an employee's Sunday shift will roll back and tie in with his/her Saturday shift. Our pay periods end on Saturday, however in a couple of cases the employee has been paid for Sunday in that same pay period - the next pay period will not include the Sunday. The system still documents correct hours but has at times appropriated the hours into an incorrect pay period. We have had MANY issues implementing our pay rules in terms of shift differentials, into our time clock so that it translates correctly to our payroll program. Does not translate well into secondary payroll system. Spent a countless number of hours before AND after our go-live date working with multiple Kronos employees - over the phone - to make sure that our employees hours were being properly allotted to match up with our pay code system. These problems caused many, many issues with our payroll since we have gone live with Workforce Ready. Overall, felt that our initial Kronos "team" did a poor job working on our company's system in order to assure that no major payroll issues would occur. Seeing as the system took over 4 months to prepare, and another almost three months after implementation until we now feel somewhat comfortable that most issues are resolved, in hindsight it seems like we should have looked into other time keeping options since we ultimately rebuilt our timekeeping system from scratch even though we previously had a Kronos system as our time clock program.

Capterra
4.1
Top Comments by Capterra
Comments
  • Leesa P.Payroll, Benefits & Compensation Analyst
    Review
    4.0

    Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it.
    It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation.

  • Alejandro A.HR Generalist
    Review
    4.0

    overall Kronos has been a mixed bag. there are features we greatly enjoy that allows for flexibility, modifications, and different ways of doing this. there are features that seem that should be in the system that are not causing us to add manual work to that was previously automated. the system looks very beautiful, but can require a lot of clicks to get to one spot. there is room for much growth to make it an amazing system
    Our previous system often did not work the way it was supposed to, we were charged every time we wanted to create a new alert for employees, appearance wise, it was very retro and unappealing. Also, it was 2 systems that talked to each other (sometimes) instead of one single system that have live time changes
    the system allows a bit more flexibility in terms of security for different types of users, alerts to employees. we like the calendar option where you can just simply select the date under employee information We are not charged for setting up alerts Recruitment - We like the ability to add, delete, and modify questionnaires once they are active. I like the do to bell list being a one stop shop for employees. We like that the system is just one system as a whole rather than multiple "compatible" systems.
    it would be helpful if the system had shortcuts such as control S, O to open up things. it would be helpful if you do not have to input slashes on dates. if you can just input it. It would be good if there was an option to create email alert for inventory section sometimes the automatic email reports do not work the way they should there are several sections that are dual entry. it can get repetitive. the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date. making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too. Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations Needs stronger ACA assistance for employers. everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST.

  • Lindsay M.HR Manager
    Review
    4.0

    As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.
    PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!
    Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

  • Lisa M.HR Director
    Review
    4.0

    I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.
    I've used time and attendance systems before and generally like them.
    We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

  • Caleb J.Programmer/Reports Analyst
    Review
    4.0

    We were tasked with the challenge of payroll management, accrual management just to name a few. These problems were all resolved by employing Kronos Workforce Ready as our central point of data storage and data management.
    Kronos Workforce Ready is one of the best HCM software on the market in this category and does a pretty good job of managing data. It has a large set of very useful reports available to be exported in the most popular formats, has the option to customize reports to suite your needs and also you can schedule your reports to be sent or delivered to and email address at your convenience which really cuts out a lot of the manual labor. It has a well thought tru time-sheet feature and which allows easy management of all employees hours per day per week. The recruitment features are an excellent asset as it allows applicants to create a profile while applying in which makes hiring the applicant a breeze with the click a a button. Overall, the Payroll Management, Recruitment Management and Employee Management features are top notch just to name a few and I would recommend Kronos to any medium to large company.
    The feature I like least about Kronos Workforce Ready is the manual accrual management feature available . You are tasked with real manual work whenever it comes to uploading hours for employees as there is currently no mass edit option available to apply hours across the board to all selected employees, instead you must load all selected employees into the bucket and scroll through them one by one and apply the credit and whatever other in formations are required to be filled in.

  • Majeeda P.HR Generalist
    Review
    3.0

    I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!
    We were looking for a more modern alternative that could handle more than just applicant tracking. We wanted to reduce paper in our organization and make forms electronic. We wanted one general place that employees could go to get most information about the company and their individual accounts instead of having to have multiples systems with multiple log-ins.
    There was some level of customizing available.
    It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.