Creatio Reviews

Justin S.Small-Business(50 or fewer emp.)

4.5

The speed and ease with which my team can implement solutions to our organizations toughest problems is unparalleled! It has become an integral part of our business operations and streamlined many processes across our organization, bringing all of our users together into one platform as the source of truth. Review collected by and hosted on G2.com.

Tatjana G.Small-Business(50 or fewer emp.)

5.0

This software has significantly elevated the productivity levels among our entire team. It has efficiently streamlined the merging of our various projects, regardless of the physical distance separating our remote team members. In addition, it has offered us a more explicit and determined perspective on our strategic path forward. Summarily, it has demonstrated itself to be a pivotal factor in transforming our workflows. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

5.0

The Smarttender Connector, in particular, has been a game-changer for us. It integrates flawlessly with Sales Creatio, ensuring we stay ahead in tender management and tracking. This connector has saved us countless hours by automating what used to be manual entries and by providing real-time updates on tender statuses. Review collected by and hosted on G2.com.

Verified User in ConstructionSmall-Business(50 or fewer emp.)

0.0

entering in contact information was not simple or quick. There was a lag in time for the system to process it and the forms and fields were not straightforward. Review collected by and hosted on G2.com.

Mark R.Owner

1.5

I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs. Review collected by and hosted on G2.com.

Rebecca M.Business Development Assistant

2.5

Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many workarounds to make it effective. It was a huge time waster for us. Review collected by and hosted on G2.com.

Jacob G.Information Technology and Services

5.0

No Comments

Arnaldo F.Information Technology and Services

5.0

very good with passionate people with technology and like to support you

Vazha M.Financial Services

5.0

The systems combination of out-of-the-box solutions and easy-to-use configuration tools enabled us to take our customer service operations to the next level. Thanks to advanced case routing and tailor-made workflows for various types of customer requests, we were able to decrease our request case processing time, deliver better customer service, and raise customer satisfaction levels in general. We expect that the system will help us achieve even greater business results in the future. I would definitely recommend it to anyone searching for reliable technology to drive better customer experience

Mark R.

1.0

No Comments

Anonymous ReviewerLaw Practice

2.0

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Daniel P.Computer Software

3.0

The idea of using bpm / online, indicated a change in the terms of use and escape of the domain and the monopoly of the great tools that BPM offers. This tool allows us to manage small processes that, in other occasions, we would have to design and leave in files.

Vladlen ManastiretskiySystem Manager

10.0

We use the system for Salesforce automation. The system helps us manage the end-to-end customerjourney and provide cross-functional alignment. Our key requirement for the system was the ability tomanage the same customer through multiple sales processes acting independently of one another. Thanks to easily customizable workflows, we were able to achieve that easily.
Support for omnichannel customer communications Easy-to-use productivity tools for sales agents Intelligent analytics tools Strong vendor support

Verified UserVice-President

10.0

Creatio helps our sales and marketing teams create very tailored workflows for each use case. Its low code + no code platform enables our business users to configure the CRM and marketing automation solutions as they see fit helping us save time and increase efficiency. We were using Salesforce as our CRM before and were struggling to create workflows without getting technical employees involved. We now also have CRM and marketing automation under one platform which increases the types of workflow we can create with one source of truth.
Custom workflow creation without needing technical knowledge CRM, marketing automation, and case mgmt; all under a single platform without the need to patch together multiple systems. Very strong customer support.

Verified UserC-Level Executive

10.0

Creatio helped us automate business development activites. The system serves as a single database for the company’s sales team, containing all the data for all the buildings we’re pursuing. In Creatio, we manage opportunities, track their stages, and calculate estimated revenue. Custom dashboards allow us to monitor team efficiency and make informed business decisions.

Verified UserTeam Lead

7.0

Creatio is a business precesses management system implemented in the company which is my major customer. I was the one who was responsible for BPM online (its former name) setup and integration. Currently the software is the main business platform we use daily for sales and marketing (we've got both sales and marketing licenses).
Reports dashboard settings are very tricky Not all UTM parameters are added to the lead (like content, term, etc) System updates require testing before implementation (if there are custom modifications)

Verified UserConsultant

7.0

Creatio is helping my organization to align the company's employees along with our clients. It mainly addresses the problem of organizing all the data system so that it is easily accessible for everyone. Creatio is also helping us [with] the following things: Calendar/Reminder System, Email Marketing, Internal Chat Integration, Lead Qualification Marketing, Automation Task Management.
Moving of the data during deployment Customer service Customization of the software

Verified UserEmployee

7.0

bpm'online is being used throughout our entire organization (5 people). For us, prior to bpm'online we had no organized, sytematic way of keeping track of our community members, or any other information. We had a contact management system that was recommended to us, but it was not well-suited to our needs.
The marketing platform is not very user friendly in our experience, coming from a system like Mailchimp that has a lot of freedom and very few limitations on what you can send and how it was sent. The marketing platform seems to have a lot of stipulations around size requirements of photos, text, etc. We've actually stopped using the marketing side all together, which is disappointing for us, because having a marketing platform attached to your contact management system is great for data and integration, but we found that the time spent and the quality of outreach we were able to create just wasn't worth it. No other complaints really.