HubSpot Sales Hub Reviews

Greg B.Small-Business(50 or fewer emp.)

1.0

Robust for sales teams working together, well thought out pipeline and lead flows, simple to get started (but not simple to setup). Review collected by and hosted on G2.com.

Nigel W.Technical Manager

5.0

We found it was very straightforward and painless to import multiple contacts and companies from previous system. If there is something you are unsure of, there are numerous videos to check or can access the academy section. Review collected by and hosted on G2.com.

Haya M.Mid-Market(51-1000 emp.)

5.0

provides a centralized hub for all our Revenue and customer success departments activities , its very user-friendly interface , and my favourite part at all times is the powerful analytics tools and the automation. Review collected by and hosted on G2.com.

Colleen C.Sales | Business Development | Founder Tech Start Up

0.0

It doesn't work! When I started, I spent days trying to get it to work, since Sidekick has no support (Average time take 4-5 working days to reply--IF they reply) I have tried contacting on Facebook--no reply. Tried through Hubspot- nothing. Then after all the time to get set up (on the free plan) and planning to move to the $10 a month plan by month 2, then ended it and raised the price by 500% to $50 a month. They told me about all the "extra stuff" but it is not something I need yet and don't have the budget. Suddenly, after using for 25 days not hitting my minimum, I hit 200 by the 3rd day and they turned it off. I had not sent out any emails yet. I talked to sales, he said that he would upgrade me at a lower cost for a little while--then never did. I emailed him (and it would pop on my screen that he opened it) but never a reply. Now this month-- I have sent out emails--and it says "no emails have been sent" yet now, by the 7th of the month, it is off again? I contacted "support" 3X, Monday, Tuesday and Wednesday. I get an email someone will be with you within 24 hours. Has not happened. Even my logo is wrong! It pulled from my website--so I changed it on the dashboard-still shows one of my clients logo. Support from 3 months ago said that they fixed it 4X--still not right. I gave up. Also, there is not a way to block MY IP address, so if I log in as one of my clients, on my own site, it logs as if the client did it. Their competitors that I have contacted can do this simple fix. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionSmall-Business(50 or fewer emp.)

0.0

No phone support so no way to troubleshoot, You cant talk to a human, Hubspot is terrific and they are left having to deal with the problems of sidekick customers which you know is not their job. They do they're best to pick up the slack but in the end it falls on Sidekick who cant deliver and isn't always honest about why. often the problem is on their end.Which can takes days for them to address and/or fix. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

everything. product does not work the way you said it would. Review collected by and hosted on G2.com.

Roque R.Computer Software

5.0

Se integra bien con otras herramientas y es fcil de usar

Anonymous ReviewerInformation Technology and Services

5.0

The product is easy to use, I love the feature for adding companies where it will pre populate information making it easier to add. If there are any bugs within the product or issues (which is hardly ever) they inform you quickly and keep you updated on the status. The integrations are also a winner, integrating with Apollo, slack etc. Onboarding people who have never used CRMs before is also simple.

Tomi A.Human Resources

5.0

The fact that interface is super easy to use. This is User friendly.

Mark P.Financial Services

1.0

The sales practices are predatory and the company is now under pressure to make a profit be very careful about opaque pricing. If your not getting 50% off thr listed price you are paying too much. Never ever take anything sales or support teams say without it being written down.

mandip s.Education Management

1.0

Very expensive and training is long to become experts on it.

Helena B.Accounting

1.0

The email/contact sync was clunky and I received way to many emails.

Verified User

5.0

Currently using Sidekick myself. No one else in our office has started using it. I have not found any business problems.
Detailed information Shows you when a lead submits information Easy to navigate and understand

Victor Manuel Gaan FernandezCEO Servilia

5.0

Sidekick is being used by all employees in my organization, by all departments and in order to make a better commercial management of our contacts. We also want to optimize email management, more efficient procedures and have more information about our contacts.
Traceability email Managing email templates Integration with CRM HubSpot Search Automation contact information

Zeke BecerraTerritory Manager - Southeast US & Mexico

5.0

I used HubSpot sales exclusively to manage my outbound sales email campaigns both as a Sales Development Representative and a Territory Manager. It made creating and storing email templates and designing a sequence (several actually) very easy. This made it easy to A/B test new templates as well as sequences of emails so that I was able to continually refine my messaging.
Sequences is my favorite feature of HubSpot sales. The ability to automate a sequence of emails (and even create a reminder to personally follow-up or add on LinkedIn) saved me so much time and let me focus on other things, like identifying new targets and closing. Their templates are powerful. It made building templates easy as well as storing them.

Verified User

2.5

Great training tool for new employees with a sales background. However, as a person who is just starting their career in Sales... I found the online curriculum to be very high level. Very difficult to learn. I got more out of real-world experience versus what was learned in the online modules.
Provide more introductory courses

Verified User

2.5

It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.
No queue to see tasks upcoming, but have not yet been created.

Verified User

3.0

We use this CRM to cold call prospects and keep track of all deals. Our system before HubSpot was not up to par and the company invested in better tools for the sales team. The use of this CRM in our system relays better organization and communication to increase the progression of deals.
Disjointed integration among calls, company info and contacts Call history is extremely hard to read compared to Salesforce No auto-save feature and sometimes information gets lost

Juan M.Growth Marketer

5.0

Hubspot is a robust CRM that can take SMB sales operations a long way. Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools.

Fernando P.Head Of Customer Experience

4.0

We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Trevor H.Logistics Sales Representative

4.0

Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice.

Aaron R.CSMO

5.0

I'm very pleased and am perpetually promoting the platform to other company owners.

Pedro A.Marketing & Growth Ops

5.0

As a marketing person, this is the best CRM to use.

Michelle W.Payroll Specialist

3.0

No Comments

FrankLesch

5.0

I have used Hubspot for my business for a considerable period of time, and with a broader overview, I would say it very effective and efficient compares to Wrike, MailChimp, or Keap. For small businesses who want to grow rapidly in this competitive business environment, you consider no software than Hubspot marketing automation software

crawleysarah98

1.0

Overrated and very overpriced. What was once the young innovate competitor to SalesForce has become the incumbent. We and many other users have been requested crucial features for years, which they still haven't implements. In the meantime prices have sky rocketed.

FredyHowe

5.0

After taking a course on Advance content creation course on HubSpot academy, this software was recommended by one of the tutors. And after several months of using this app, I find it to be very useful for the kind of work I do with it.

jacksonjeff386

1.0

Worst CRM ever, incoming emails don't logged and it takes so much of my time just to manually log emails. Useless customer service making you go through 10,000 steps and wait for the problem to solves itself!

alanmaccormak

5.0

The best marketing automatization tool ever. Many features, email marketing activities available. Even a good workflow editor. But, quite an expensive.

sluakkanen

5.0

All-in-one tool, don't need to keep switching between tab to manage everything.