SAP SuccessFactors Reviews

Nelson S.Supervisor Recruitment & Onboarding

5.0

The SAP Suceess Factors Recruitment & Onboarding modues promote greater visibility and accountability throughout the recruitment talent pipeline- from approval to recruit through the pre-advert and advert stages, shortlisting, interviewing, assessment & Offer, onboarding & filled. Review collected by and hosted on G2.com.

Jeykaran G.Manager - HR

4.5

SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Review collected by and hosted on G2.com.

Jenny H.Enterprise(> 1000 emp.)

5.0

it has a Great intergration system when used correctly Review collected by and hosted on G2.com.

Kathleen F.Director, Production Services

0.0

Poor customer service. Too many billing problems and system crashes. Review collected by and hosted on G2.com.

Ronald C.Sales Engineer

0.0

Everything. The product makes very little sense, poorly designed, and horrid user interface, reminiscent of websites from the 2005 -- I think they borrowed heavily from Hotmail's design. We had to use this at work for our performance review, an already dreadful ordeal, and this system made it magnitudes worse. The un-intuitive design makes it difficult for both the manager and employee to complete, which makes it even less likely for either party to complete it in time -- everyone just tries to put this off as long as possible, especially when it's so difficult to figure out. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareEnterprise(> 1000 emp.)

0.0

The reporting is abysmal, if not useless. Review collected by and hosted on G2.com.

Ashok k.Information Technology and Services

5.0

It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good.

Pranav S.Pharmaceuticals

5.0

It's ease of use and mobile accessibility are the most important factors about this software, which I liked the most. It's provides one click access to payrolls,income tax , attendance, training related information.

Ravikumar K.Consumer Services

5.0

I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system

Anonymous ReviewerUtilities

1.0

Does not integrate with anything. It is just a standalone form that is basically like an excel sheet.

Michael D.Information Technology and Services

1.0

However they are not very good at maintaining it. Success factors is prone to missing information, subpar support, and just straight up madness. I've had to handle tickets consecutively of missing information and just over all. It looks like a software out of 2003. It is simply garbage. It will not sync well with systems. My god its horrible. Please stay away

Anonymous ReviewerMedical Devices

1.0

- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And its a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT its also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture.

Verified UserTeam Lead

10.0

We use it for employee performance reviews and it works great.
Ease of setting up goals. Reviewing my team. User friendly.

Verified UserProfessional

10.0

I have been using the product in my last three companies. Now I use it almost daily while following various learning paths, registering into courses keeping track of the progress and so on.

Jared PointerFinance Director

10.0

SF is used to manage all aspects of employee data - payroll, profile, learning, etc.

Verified UserAdministrator

1.0

We utilize SAP SuccessFactors for recruiting, recruiting marketing and onboarding globally for a company with over 35,000 employees. It was purchased to assist with providing a consistent method for requisition approvals and to allow us to better understand our recruiting needs and to ensure consistency across posting.
Customer Support Representative Knowledge - they know very little about the actual functionality of the software. Customer Support Knowledge base accuracy and volume - when you search for something and get over 1,000 matches as often happens - you waste so much time just trying to find an answer - then you end up putting in a ticket with support - see above. Integration between Recruiting and Onboarding is terrible - they are two different systems, so you are administering twice as much. Very clunky - click click click click click - our users do not like the system at all and only use it for the bare necessities. Unexplained issues - if you ask why something happened they state that "they don't have to provide that to their customers" - no joke, it has happened several times when I ask why functionality changed. We had no SAP support during our implementation - then we asked them to review our setup and they wanted to charge us thousands of dollars to fix it - when our implementation was done by one of their "trusted, talented and certified" support partners - that they RECOMMENDED to us.

Sierra HirschiHR Administrator

1.0

SuccessFactors was used at AutoPoint as our performance management tool. We did performance reviews for every 6 months and also at every employees anniversary date with the company. These helped managers see employees goals through out the year and at the end of the year to see if they fulfilled all their goals. We used the results of the performance review to give merit increases where needed and also to assess where improvement plans needed to be put in place.
Their customer service is non existent. When calling into their customer service you can never get a hold of anyone. You will stay on hold for 30 minutes and then the line will hang up on you. If you ever do get a hold of customer service they forward you all over the place til eventually the line gets disconnected and you are at the same place you were when you tried to call in the first place. They do not offer any onsite training without paying a arm and a leg to have them come in. They offer only web seminars but you can go through a hour of seminar without getting an answer to the question you have. Getting a password reset is a joke. Its a very hard task to do. They are constantly having problems with their software sending emails telling the user they are working on fixing it. They send these 1-3 times a week!

Verified UserEmployee

1.0

SuccessFactors is being used for talent acquisition, talent management, and onboarding as well as other modules for HR.
Technical Support Technical Architecture GUI-Graphical User Interface Work flow Limit the nimber of clicks...very clunky

Liz H.Executive Advisor

4.0

Overall: Poor for an ease of use and easy to find what i need to do. It has potential but is frustrating. The formatting of objectives look v different on screen as you enter them to what they look like once entered. Needs more structure. Plus output reports dont exist so we (as a dept) copy each individuals details or the year into a ppt slide for each individual at the end of the year. An excel or sharepoint workflow is cheaper and more effective from a users pov.

Sandy K.Director

3.0

Overall: If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors.

Kavindu Githsara K.Verified LinkedIn UserSystem Specialist

5.0

Overall: Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Jhon Jaiver S.Dev

4.0

Overall: My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything.

Verified ReviewerVerified LinkedIn UserTeam leader HRSS

5.0

Overall: It has been an excellent experience using this software and highly recommend this for HR management.

Naveesh B.Sr Product engineer

5.0

"Works well with other SAP products"