Trakstar Reviews

Gary L.Small-Business(50 or fewer emp.)

5.0

The Trakstar platform has improved the organization of our evaluation processes. We've seen a substantial increase in on-time completion of reviews, and stakeholders have all expressed satisfaction with the platform. Customer support is very responsive. Whenever I've had a question, they have had a solution for me in minutes. Review collected by and hosted on G2.com.

Ben B.Mid-Market(51-1000 emp.)

5.0

The interface is easy to use and mostly intuitive which reduces the need for time consuming training. The customer support during implementation was outstanding making implementation simple and quick. As an administrator, I greatly appreciate the ability to proxy any employee in order to assist in troubleshooting issues that an employee or a manager may be having. Features such as the ability for employees to post notes for each other, 360 reviews, goal setting, and recommended performance improvement statements also make the program very beneficial. Review collected by and hosted on G2.com.

Kiran C.Mid-Market(51-1000 emp.)

4.5

I like that Trakstar offers so many different features. It's not my first rodeo with Trakstar because I have used it with other companies I have been before and let me tell you it never disappoints. It 's very easy to navigate and implement. We recently started using the 360 reviews and the best part is their customer support. They are very quick to respond whenever there are any glitches or if I have any questions. We use it regularly for our annual performance reviews. Another feature we use is Sales Performance. It offers a variety of metrics and it's easy for us to evaluate performance. Overall, we are happy happy with it and will continue using it. Review collected by and hosted on G2.com.

Verified User in Professional Training & CoachingSmall-Business(50 or fewer emp.)

0.0

I also dislike their customer service and the fact that they want to continue to seek money when a client expresses financial hardship and the desire to cancel. No platform is worth 13500 and to be locked into a 3 year contract and then told that in order to get out of the contract you can pay 2500 and that's them being GENEROUS. I'm sorry but that's dumb and it's absolutely not worth upsetting clients, getting bad reviews and FORCING a client to remain with your company for more money. These people are disgustingly money hungry and would rather see small businesses suffer financially for their own gain. I am absolutely telling you that I don't recommend this company and it isn't worth the hassle of dealing with a crappy platform and company. Go with another company! Trakstar IS A SCAM. Review collected by and hosted on G2.com.

Lydia B.Marketing Maqnager

0.0

The lies. This system isn't smarter than using a google form, honestly probably worse. It ALWAYS glitches no matter the platform or the access is given. My trainees cant complete quizzes cause glitches, I have to log out and log back in constantly and they do not care about the annoyance of this. Do not get this system. If you ask your account manager questions they send you to the help desk. The help desk try to break down every detail so they don't actually have to try anything or do anything. Gosh, I have built our 40 modules 10 courses and 5 catalogs and I would happily get rid of it in a SECOND. They even limit the amount of answers youre allowed to give. If you want to do something in order I hope it only has 5 steps cause if it has more you cant add Review collected by and hosted on G2.com.

Leon D.Vice President of Finance

0.0

The interface is horrible and not intuitive. Identifying where to go as a manager to sign off or complete reviews is incredibly clunky. There are many other solutions that are more elegant and intuitive. We will probably not going to continue service with reviewsnap. Review collected by and hosted on G2.com.

Jeremy H.

2.0

Overall: We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly. The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system. The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal. We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle. The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it.

Jill E.Human Resources Generalist

5.0

Overall: Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period. I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you! I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too. If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback. Thank you to our rep, for making Trakstar look easy to use to our employees!

Mariam A.HR Manager

5.0

Overall: Personally, I love Trakstar considering my several involvement as the lead HR Manager responsible for PMS. It was an easy sell to the Senior Management Team because it ticked all need boxes we had identified. The customization and integration process was a breeze, the account officer took a lot of the burden off us. Then transitioning the employees went smoothly, including the training. Our account officer worked so well with us and was willing to conduct trainings as early as 5am Eastern, considering the time difference between the US and our country offices in West Africa and Europe. She really appreciated her flexibility. As an administrator, I can tell you how effortless it is to assist employees, resolves issues, monitor the process, review reports and all required responsibilities. As a employee and a user, my appraisal was effortless. The reviews we have received from employees have been great, my manager is soo pleased with the system and feedback from the [SENSITIVE CONTENT HIDDEN] "I have never enjoyed appraisals as much as I am right now with Trakstar".

Verified ReviewerVerified LinkedIn UserMarketing Strategy & Operations

5.0

Overall: Trakstar has been a very easy to use and interactive performance software. As a regular user (non-manager), I find it comprehensive enough to track all my goals and tasks but simple enough to update on an ongoing basis. My favorite aspect is the notes feature, which lets me add notes to my goals at any time, so that when I do my review at the end of the year I already have notes to reference. I can also share my notes with my manager, so she can see my progress.

Allyson J.SVP Hr

5.0

Overall: Have had a wonderful experience with Trakstar; it gives the employees the access they need through out the year to work towards their goals and development. Managers are able to work more efficiently and put accountability in the hands of the employee.

Aimee F.Verified LinkedIn UserOD/HR Professional

4.0

Overall: See my review - it focused on competencies, so as an organization looking to be more progressive, we were ready to use it.