UKG Workforce Central Reviews

Ansley P.Government Administration

5.0

The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.

Paula D.Hospital & Health Care

5.0

The product is easy to use. I need to get more training in HR functions though.

Harleen H.Mechanical or Industrial Engineering

5.0

Very easy to use, the search feature is very helpful for looking up information

Anonymous ReviewerFood Production

1.0

het projectteam was junior en niet op de hoogte van de Belgische Sociale wetgevingImplementatietijd duurde veel langer dan voorzienOnvoldoende overdracht van openstaande issues na de go live naar de helpdeskOok na de go live blijven er nieuwe problemen opduiken waarbij voortdurend manueel door onze eigen mensen moet ingegrepen wordenAanpassingen worden voortduren tenietgedaan bij een nieuwe update van het pakketMensen zijn zeer moeilijk bereikbaar of reageren zelfs nietHet pakket is niet geschikt voor complexe productie omgevingen, dit had men op voorhand kunnen aangevenHet systeem is zeer traag en vraagt heel veel handelingen

SCOTT R.Sports

1.0

* Too many options * Too many drop-downs * Too complicated * Can't drag and drop * The set-up process was entirely from scratch with no examples to go from, no best practices * NOT INTUTIVE in the slightest * Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years * Company seems too large to be nimble * We invested well over 500 EE hours in set-up? Do you want your staff doing that? * I feel like we are at the programmers level, this barely seems like software from this decade * Customer serve gives off the vibe we should know more than we know

Aspen B.Wholesale

1.0

I have changed my password which met the criteria but it would not only not accept my new password but it kept locking my account. In which my manager had to constantly reset it...

Chris Page, RNSr. Healthcare Workforce Management Consultant

10.0

Workforce Insight (WFI) is one of the largest Workforce Management partners of Kronos. WFI's business offerings cover a wide range of professional services for the Kronos Workforce Central suite in multiple workforce management domains. Services cover everything from Implementation, Technical & Architectural Components, Strategic Alignment to Optimization of WFC. Clients range from single facility to multi state and international corporations ranging from 500-1.5 million employees.
Fully integrated suite - Timekeeping, Scheduling, Staffing, and Business Analytics. Meeting the need through technology - Workforce Mobile. User Friendly.

James HuntTier 2 support

10.0

WFC was used as a timekeeping software for their main workforce. It was used to manage unexcused and excused time off, lunches, break, lateness and early departures. It also used aggregate time to calculate accumulated paid time off.
WFC aggregates the entire timekeeping and management in one system. The software makes scheduling very easy according to staffing and workforce needs, and will do some of the work for you. Edits are incredibly easy to make.

Verified UserDirector

10.0

We are using the base system and the recruiting. It provides an employee experience we could not provide our employees in our old system. Employee self-service was a key factor in our decision-making. The payroll process is easy to use and the integration with outside vendors has been game-changing for accuracy with all of our vendors.

Verified UserAdministrator

1.0

Kronos WFC is being used across the whole organization from recruiting to HR to timekeeping to payroll. It replaced our legacy systems that were separate programs for each function.
Kronos can take a simple task and make it overly complicated. This is the problem when the program is so incredibly robust. All of the tax withholding and filing was handled autonomously by our previous payroll company. We had little knowledge of what they were doing. With Kronos, we are required to provide filing schedules, specific EIN for each locality, etc. This is something we would have preferred not to concern ourselves with and was much easier on us when the previous company was handling. Kronos seems to be geared toward large organizations with a payroll department, accounting department, HR department, etc. Our company is small and has only one employee in each of those roles. As such, Kronos can be a real burden on that one employee to do a lot of work that should be handled by a team of people, especially in the implementation phase.

Verified UserProject Manager

3.0

All staff and faculty use Kronos Workforce Central across the University. We use it to log vacation leave, sick leave, any FMLA leave, or comp time. It's also used to check balances for yourself or any reporting employees.
Severely outdated UI (at least the version our org is using) Core features are unnecessarily buried

Brooke A. HoltStaffing Retail Specialist

5.0

Workforce central is being used by the entire HR department for time/scheduling management and payroll. It helps to eliminate any discrepancies between employee and manager regarding time or scheduling.
Kronos would oftentime not detect a punch in or punch out. This became extremely frustrating as that would result in extra paperwork on the employee's part. Kronos would time out within 2 minutes or in the midst of a punch in/out.

Aaron S.Sr. Director Organizational Culture

1.0

Overall: Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users. The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need. Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process. These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so.

Jessica D.Verified LinkedIn UserGame Programmer

4.0

Overall: I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone.

Lillian G.Verified LinkedIn UserHuman Resources Generalist

5.0

Overall: The program is fantastic, and I appreciate being able to manage Payroll, TLM, and Benefits Open Enrollment in one location. UKG Ready eliminates the need for employees to manually enroll and maintain their personal information and leave balances.

Alan B.Verified LinkedIn UserHuman Resources Generalist

4.0

Overall: Paper-based or outmoded systems are being phased out in favor of a unified digital hub governed by uniform guidelines. Because of this, we have been able to push for the automation and uniformity of time-keeping.

Asnath G.Assistant Projects Manager

5.0

Overall: It is a convenient solution for talent acquisition and management.It is a reliable platform for employees compensation management.

Graeme R.Senior Systems Administrator

5.0

"Good product, room for improvement"