UKG Workforce Central Reviews

Ansley P.Government Administration

5.0

The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.

Paula D.Hospital & Health Care

5.0

The product is easy to use. I need to get more training in HR functions though.

Harleen H.Mechanical or Industrial Engineering

5.0

Very easy to use, the search feature is very helpful for looking up information

Anonymous ReviewerFood Production

1.0

het projectteam was junior en niet op de hoogte van de Belgische Sociale wetgevingImplementatietijd duurde veel langer dan voorzienOnvoldoende overdracht van openstaande issues na de go live naar de helpdeskOok na de go live blijven er nieuwe problemen opduiken waarbij voortdurend manueel door onze eigen mensen moet ingegrepen wordenAanpassingen worden voortduren tenietgedaan bij een nieuwe update van het pakketMensen zijn zeer moeilijk bereikbaar of reageren zelfs nietHet pakket is niet geschikt voor complexe productie omgevingen, dit had men op voorhand kunnen aangevenHet systeem is zeer traag en vraagt heel veel handelingen

SCOTT R.Sports

1.0

* Too many options * Too many drop-downs * Too complicated * Can't drag and drop * The set-up process was entirely from scratch with no examples to go from, no best practices * NOT INTUTIVE in the slightest * Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years * Company seems too large to be nimble * We invested well over 500 EE hours in set-up? Do you want your staff doing that? * I feel like we are at the programmers level, this barely seems like software from this decade * Customer serve gives off the vibe we should know more than we know

Aspen B.Wholesale

1.0

I have changed my password which met the criteria but it would not only not accept my new password but it kept locking my account. In which my manager had to constantly reset it...

Chris Page, RNSr. Healthcare Workforce Management Consultant

10.0

Workforce Insight (WFI) is one of the largest Workforce Management partners of Kronos. WFI's business offerings cover a wide range of professional services for the Kronos Workforce Central suite in multiple workforce management domains. Services cover everything from Implementation, Technical & Architectural Components, Strategic Alignment to Optimization of WFC. Clients range from single facility to multi state and international corporations ranging from 500-1.5 million employees.
Fully integrated suite - Timekeeping, Scheduling, Staffing, and Business Analytics. Meeting the need through technology - Workforce Mobile. User Friendly.

James HuntTier 2 support

10.0

WFC was used as a timekeeping software for their main workforce. It was used to manage unexcused and excused time off, lunches, break, lateness and early departures. It also used aggregate time to calculate accumulated paid time off.
WFC aggregates the entire timekeeping and management in one system. The software makes scheduling very easy according to staffing and workforce needs, and will do some of the work for you. Edits are incredibly easy to make.

Allyson LamarPharmacy Technician

10.0

Kronos Workforce Central is utilized by our entire company as our time card. We clock in and out online using this program. It's a great tool because it helps break down everything and it's easy to use and understand. It is also a great tool to keep track of your Paid Time Off.
Keeps track of PTO. Easy to use. Makes clocking in painless.

Verified UserAdministrator

1.0

Kronos WFC is being used across the whole organization from recruiting to HR to timekeeping to payroll. It replaced our legacy systems that were separate programs for each function.
Kronos can take a simple task and make it overly complicated. This is the problem when the program is so incredibly robust. All of the tax withholding and filing was handled autonomously by our previous payroll company. We had little knowledge of what they were doing. With Kronos, we are required to provide filing schedules, specific EIN for each locality, etc. This is something we would have preferred not to concern ourselves with and was much easier on us when the previous company was handling. Kronos seems to be geared toward large organizations with a payroll department, accounting department, HR department, etc. Our company is small and has only one employee in each of those roles. As such, Kronos can be a real burden on that one employee to do a lot of work that should be handled by a team of people, especially in the implementation phase.

Verified UserProject Manager

3.0

All staff and faculty use Kronos Workforce Central across the University. We use it to log vacation leave, sick leave, any FMLA leave, or comp time. It's also used to check balances for yourself or any reporting employees.
Severely outdated UI (at least the version our org is using) Core features are unnecessarily buried

Brooke A. HoltStaffing Retail Specialist

5.0

Workforce central is being used by the entire HR department for time/scheduling management and payroll. It helps to eliminate any discrepancies between employee and manager regarding time or scheduling.
Kronos would oftentime not detect a punch in or punch out. This became extremely frustrating as that would result in extra paperwork on the employee's part. Kronos would time out within 2 minutes or in the midst of a punch in/out.

Lindsay M.HR Manager

4.0

As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.

Lisa M.HR Director

4.0

I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.

Connie E.Administrative Resource Planning Analyst

5.0

One of the things Kronos worked hard with us was to get our Weighted Average Overtime process set-up. We are semi-monthly payroll and this sometimes creates some issues. Kronos worked with us determined to find a way to make this work and they didn't stop until it was resolved. We also do a Allocation report and Kronos Support help us get a report put together to pull out our monthly allocation by labor cost departments. They did not quit working with us until this report was what we needed. It actually turned out better than what we had in the past. Some of what we do as a company is sometimes different than the norm. Kronos as worked with us on each of this things so that the program works for what we need to get things done in the most efficient way possible with the most accurate information. I personally would not want to go to another Software Company.

Majeeda P.HR Generalist

3.0

I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!

Adriane M.Mobile Expert

4.0

The overall experience is positive. I have been using Kronos in the work environment for over 4 years and the software has drastically improved. I feel that additional tweaks on the desktop software could really make a difference in user experience and minor tweaks in the app would make it perfect. I think that the app is great for everyday smartphone users, but the desktop software could really be the most beneficial for management.

Teresa N.Payroll Specialist

5.0

Not only is the payroll system a well oiled machine, the HR module turned out to be better than we could have hoped for or expect. So much of the manual tasks that either Payroll or HR would perform are now automated. Kronos has really been a blessing and the price for a product of this quality is incomparable to other products on the market (which were thoroughly researched before deciding on Kronos).