UKG Workforce CentralUsed by 74% Professionals

UKG Workforce Central Reviews

Paid

4

/5

(Alternatives.co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Kronos Workforce Central is one of the leading suites of Human Resource Management solutions. It majorly targets enterprise users with massive HR, and workforce management challenges. With Kronos, you can manage your attendance, HR, labor management, payroll, and much more.

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Alternatives.co has rated
UKG Workforce Central
4.1
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  • 4.1
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GetApp
4.1
Top Comments by GetApp
Positive Comments
  • Robin T.Information Technology and Services
    Review
    5.0

    No Comments

  • Luis G.Management Consulting
    Review
    5.0

    Altamente.positiva y muy recomendada APLICACIN EXCELENTE

  • Ravi S.Information Technology and Services
    Review
    5.0

    My overall experience is great with UKG. All the amazing features are there in UKG. It is easy to user and user friendly. And it is one the best tool for payroll management, leave management and HR management. We can write details goals and managers can review on it. We can clock the time in UKG and maintain the employee personal data.

Negative Comments
  • SCOTT R.Sports
    Review
    1.0

    100% of our admin staff working with the new Kronos system is unhappy with it. We all agree that it seems like it is too complicated. We came from PayCom and it was soooooooooo intutive. So straight forward. And much cheaper. Kronos needs to come up with 5-8 templates that are a basic look for how the build-out would look. I think when they try to be all things to all clients they end up being overly complicated. They need to reduce 80% of the options. In hindsight we should have purchased a simpler system.

  • Aspen B.Wholesale
    Review
    1.0

    Not great. I plan to no longer attempt to change my password in which case means I am uninstalling the app. One coworker said the same thing happened to him. Where it wouldn't take his new password that met the cryteria.

  • Rose A.Automotive
    Review
    1.0

    Very unhappy, lack of response when needed, not user friendly

Trustradius
4.0
Top Comments by Trustradius
Positive Comments
  • Juan OseguedaPayroll Manager
    Review
    4.5

    Other than Kronos, I've only used Oracle Peoplesoft HCM for time and attendance. In comparing the two, I find that Kronos is far more high-end and busy and complicated, whereas PeopleSoft is simpler and to the point. With Kronos, there is some refining to do to it to get the time tracking tools to appear simpler, but once you customize it to your needs, it works real well. Again, the key to ensuring that the suite works well for you is to spend time with your Kronos representative who will scale the software to work as you intend it to.
    Kronos is great for recording time and for reporting, when used effectively. What I like about Kronos is that their Customer Support team is always very knowledgeable and helpful in a bind. Which means that when I don't necessarily know where to access a particular set of tools, I can call a Solutions rep and they know exactly where to point me to achieve the results that I need. Like most software, it is not recommended for very basic users; users should be comfortable accessing a computer or smart phone to use the suite. Kronos is well suited for those businesses have hourly employees that are required to swipe in and out to record their time. Swiping in can be done at a physical kiosk/timeclock, or from a computer. If a location is equipped with a physical kiosk/timeclock, a good support technician that knows how to resolve random errors should be present to assist when needed.
    Easy to use and navigate Web-based, can be accessed anywhere, anytime Quick Links makes it easy to find frequently-used options Extensive range of setup tools to customize user experience
    Training required to use the product effectively, not simple at first Dependent on Java, frequent updates to Java necessary to continue using the Kronos platform Reporting tools are extensive and solid, though some reports can only be extracted in PDF, not in the more usable Excel format. How Kronos determines which can be extracted in Excel vs. PDF, I can't tell.

  • Gretchen TaylorFinance Director
    Review
    4.0

    We looked this product first and actually started the conversion process before we realized it could not do some essential functions we needed. One of the simple ones was allowing for employees to select to clock in or out and not just assume the direction based on their schedule or last punch. With bus drivers working multiple routes or shifts this was imperative that they be able to select this as while they may forget one punch being able to select the direction helps identify where the missing punches are. I'm hoping this has since been corrected because it absolutely floored me that such a relatively simple thing was not an option.
    This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
    Flow between HR onboarding and payroll. Ease of use and access by employees for their own information. Keeps payroll processing up to date for changing laws.
    Timekeeping while detailed can be clunky and approval processes are somewhat limited. Support is very hit and miss where sometimes you get an answer and a knowledgeable person and sometimes not. Actually submitting ACA reporting to the IRS like other payroll providers do instead of requiring clients to upload it themselves directly.

  • Raul RodriguezProduction Support - Level 3
    Review
    4.0

    I've worked with this when it was called e-time. Nowhere near as good as Kronos.
    1)Excellent for timekeeping, especially when used in conjunction with their devices2)People who need data from Timekeeping will have a field day. There are many reports to choose from, and they are very customizable.3) This is not for small businesses. I'd say with the server/hardware/support personnel required this is for at least a medium-sized business with over 200 employees (with the majority being hourly)
    Kronos is the market leader when it comes to timekeeping and the devices used to support it. There is a reason for that: They work as designed, and they work well. Once configured properly, the stability of a WFC server is admirable, considering that the majority of deployments are on Windows Server The layout of WFC is very well thought out. It is easy for non-technical personnel to navigate with minor training
    Product Support can be difficult from a back end perspective. Questions regarding database and network infrastructure (network load balancers/VIPs) can drag as it is hard to get their L2 Support team to engage them Although this is true of any application that requires a JRE installed to use from the desktop, Kronos is very sensitive to what version of Java you use. Be warned: delay or cancel any updates until they have been vetted on Kronos The Kronos devices are great. However, the Workforce Device Manager module is not as hardy and foolproof as the clocks. Good idea, but still needs work.

Negative Comments
  • John PavariniOperations Supervisor
    Review
    3.5

    Kronos and Dayforce are the two timekeeping systems Ive worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a cleaner user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
    As someone managing staff I am extremely happy with Kronos as the primary timekeeping system for my organization. As an employee myself, I too utilize Kronos for vacation requests, and this is painless and easy for both myself and my own manager to approve paid leave. As a clinical entity, there is a huge variation in schedules among teams, and Kronos has the ability to capture and accommodate all of them. The numerous pay codes that can be set up and easily selected is wonderful for our financial leaders to review productivity, overtime, and patient/non-patient time on clinical units. As with many of the tools I use, Kronos would be overkill for even a small organization that can easily bill or manually track hours.
    As a full service hospital there can be demands of staff to respond to high census or staffing shortages. Kronos has offered great utilization in floating hours between units and departments, identifying direct or indirect patient care hours, and ultimately offering analytics to clinical and operational leaders. This ability to specifically move hours while at work is exceptional for reporting and planning purposes across the organization. The self-managed and leader managed options of an employees time card is of huge benefit. As a 24/7 hour operation it is critical that each individual is accountable for their own timekeeping. Kronos allows each employee to manage and submit adjustment, updates, and changes while at work without having to have their manager do it for them. The proceeding approval/acceptance process with these changes is well established and easy to authenticate. The ability to access and navigate the user interface is very friendly and forgiving. Other systems can be quite cumbersome and hard to navigate, update, and easily change, but Kronos is pretty straight forward both for users and administrators. This ability to easily orient new team members and managers has been a great benefit to the organization.
    Without proper implementation and guidelines around accountability Kronos can become a burden just like any other misused system. With that said, there are managers who manage near 50 people in our organization and if employees dont manage/update their time cards a manager will be overwhelmed to keep it accurate for them. When it comes to floating hours and tying it to new locations or cost centers via pay codes it can be a challenge to correct mismanaged time cards. One complaint is that that timecards dont always update in live time when approving or adjusting hours or time off. When in a crunch to approve timecards prior to payroll being run it can be a little intimidating to submit a timecard that doesnt represent a full-week of work although you entered or approved the correct hours. Speed and processing of the system lags, so can cause frustration. More automation around requests and approvals would be beneficial to high volume managers. Having to manually approve each request or change can be very time consuming for leaders who must log into the system to do so. Automation around holiday or sick time requests would be nice and would provide some relief to teams. Additionally, creating features to approve such requests visa email link or similar would save the time of having to log into the application.

  • Verified User
    Review
    3.0

    Kronos Workforce Central is used across the University and is the timekeeping system of record for all hourly employees. Workforce Central was selected to replace a legacy, in-house developed system that was nearing end of life. The Kronos Workforce Central solution provided additional functionality, while also allowing the University to apply a consistent application of rules for rounding, leave tracking, and compensatory time tracking.
    It is important to understand your workforce and the needs of the employee and department supervisor. Workforce Central is a very good product, but understanding how it will be used in your environment is key. Workforce Central works very well in auxiliary units that use time clocks but is less effective in academic units with student employees that work multiple jobs.
    Workforce Central offers an array of time collection options, including physical time clock, web time clock, mobile, and a pay from schedule option. Departments have the flexibility of choosing the time collection option that meets their need. Workforce Central time cards have an impressive audit trail and reporting capability, allowing supervisors to determine how an employee's punch was added to their time card. Kronos is enhancing the mobile capabilities withing Workforce Central, allowing additional flexibility to those departments and employees that need this option.
    Workforce Central supervisors interact with the system using a web browser. Advanced time card options require the client PC to use the Java Runtime Environment (Java). Kronos has struggled over the years to keep up with the Java updates and at times, this has been a source of frustration for our campus supervisors. Java related issues include very slow system response times and in some instances, a failure to access the system completely. In fairness, many vendors have also struggled with Java updates. Preferably, vendors would move away from the Java requirement. On a University campus, student employees often have multiple jobs. These part-time jobs are in various departments with different funding sources and supervisors. The Workforce Central product historically did not work well for employees with multiple jobs. Kronos has begun to offer new software enhancements that are designed to address this issue, but the updates are an additional cost and not included in the base Workforce Central product. While the Workforce Central solution contains many standard reports, adding custom reports is not easy and requires billable support from Kronos.

  • Spencer Hamons, MSOL, CHCIODeputy CIO / Director of Corporate Project Management
    Review
    3.5

    Workforce Central was our selection because it capable of being virtualized (using VMWare), utilized SQL as the back-end database versus Oracle (which was cheaper to license and talent was easier to find), and because the price-point beat out their competitors. We did end up spending more money than anticipated on consulting services, but that was due to continual changes to the project scope as more features were found to be useful.
    I would not suggest Workforce Central for small organizations with fairly simply pay rules. The system is so complex that you will be purchasing capabilities that you will likely never use. However, if you are a large, complex organization with complex pay rules (such as a union shop) and difficult tracking requirements, then I would highly suggest looking into the system. Because the system supports virtualization and use of SQL versus more expensive Oracle, mid-sized organizations may find Workforce Central very appealing.
    Time and Attendance integration is exceptional, whether using time clocks on online clocking capabilities at off-site locations that lack physical time clocks The ability to track details from an HR perspective, such as educational requirements (and expirations), immunization status, etc was well built Security is very granular, so you can give certain users access to certain pieces of the application, while maintaining security in other areas.
    Administration of the system is complex. There is no way that an organization with no formal IT department will be able to effectively able to manage the complexity of the system without some outside assistance. This wasn't a problem for our organization as we had a large, formal IT department, but we had four people involved in the build process and one person dedicating approximately 30% of their time to the day-to-day management of the system. The server requirements are extremely robust for the system, utilizing more resources than I really think should be required. Although the system does support virtualization, you have to dedicate a significant amount of CPU and memory to each virtual machine to obtain peak performance. Although you can import data from an extract, this is complex to do. Even if you have someone who is a SQL (this is the version we used) expert, developing importation scripts is difficult. Most likely, if you are doing a switch from a previous system, you will need third party assistance to develop the import / validation scripts.

Capterra
4.1
Top Comments by Capterra
Comments
  • Leesa P.Payroll, Benefits & Compensation Analyst
    Review
    4.0

    Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it.
    It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation.

  • Alejandro A.HR Generalist
    Review
    4.0

    overall Kronos has been a mixed bag. there are features we greatly enjoy that allows for flexibility, modifications, and different ways of doing this. there are features that seem that should be in the system that are not causing us to add manual work to that was previously automated. the system looks very beautiful, but can require a lot of clicks to get to one spot. there is room for much growth to make it an amazing system
    Our previous system often did not work the way it was supposed to, we were charged every time we wanted to create a new alert for employees, appearance wise, it was very retro and unappealing. Also, it was 2 systems that talked to each other (sometimes) instead of one single system that have live time changes
    the system allows a bit more flexibility in terms of security for different types of users, alerts to employees. we like the calendar option where you can just simply select the date under employee information We are not charged for setting up alerts Recruitment - We like the ability to add, delete, and modify questionnaires once they are active. I like the do to bell list being a one stop shop for employees. We like that the system is just one system as a whole rather than multiple "compatible" systems.
    it would be helpful if the system had shortcuts such as control S, O to open up things. it would be helpful if you do not have to input slashes on dates. if you can just input it. It would be good if there was an option to create email alert for inventory section sometimes the automatic email reports do not work the way they should there are several sections that are dual entry. it can get repetitive. the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date. making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too. Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations Needs stronger ACA assistance for employers. everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST.

  • Lindsay M.HR Manager
    Review
    4.0

    As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.
    PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!
    Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

  • Lisa M.HR Director
    Review
    4.0

    I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.
    I've used time and attendance systems before and generally like them.
    We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

  • Caleb J.Programmer/Reports Analyst
    Review
    4.0

    We were tasked with the challenge of payroll management, accrual management just to name a few. These problems were all resolved by employing Kronos Workforce Ready as our central point of data storage and data management.
    Kronos Workforce Ready is one of the best HCM software on the market in this category and does a pretty good job of managing data. It has a large set of very useful reports available to be exported in the most popular formats, has the option to customize reports to suite your needs and also you can schedule your reports to be sent or delivered to and email address at your convenience which really cuts out a lot of the manual labor. It has a well thought tru time-sheet feature and which allows easy management of all employees hours per day per week. The recruitment features are an excellent asset as it allows applicants to create a profile while applying in which makes hiring the applicant a breeze with the click a a button. Overall, the Payroll Management, Recruitment Management and Employee Management features are top notch just to name a few and I would recommend Kronos to any medium to large company.
    The feature I like least about Kronos Workforce Ready is the manual accrual management feature available . You are tasked with real manual work whenever it comes to uploading hours for employees as there is currently no mass edit option available to apply hours across the board to all selected employees, instead you must load all selected employees into the bucket and scroll through them one by one and apply the credit and whatever other in formations are required to be filled in.

  • Majeeda P.HR Generalist
    Review
    3.0

    I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!
    We were looking for a more modern alternative that could handle more than just applicant tracking. We wanted to reduce paper in our organization and make forms electronic. We wanted one general place that employees could go to get most information about the company and their individual accounts instead of having to have multiples systems with multiple log-ins.
    There was some level of customizing available.
    It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.